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Added 1 min ago
Field Service Representative 1
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Vertiv

Canada Switchgear Field Service Representative II

Mississauga, ON, Canada

Pay: The anticipated salary range for this role in the Nova Scotia locality is between $60000 to $90000 per year - salary ranges for other geographic localities may vary.
Experience: 0-2 years of relevant industry experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our “Edge” market segment, including retail, financial, and municipal customers.

RESPONSIBILITIES

ROLE

Perform service tasks as assigned and as per company policies and procedures
Capable of working under direct supervision or independently based upon training completion
Render on-site and phone assistance to customers
Communicate with Technical Support on technical or procedural issues
Implement Field Change Notices per published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

Operate in a safe manner in accordance with published safety guidelines
Maintain and operate company vehicle in accordance with local laws and company policy
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel

ADMINISTRATION

Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines
Maintain individual inventory and perform cycle counts in accordance with company policy
Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

CUSTOMER SATISFACTION

Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates per company guidelines
Attend Customer Meetings as required

PERFORMANCE

Maximize productivity by combining service opportunities
Complete all technical and administrative work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate per company guidelines
Perform inventory cycle counts per company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications

QUALIFICATION

Education and Experience

High school diploma or Vocational School Diploma
0-2 years of relevant industry experience
Good theoretical understanding of electrical power system
Proficient with Microsoft office including Outlook, Word and Microsoft Excel. Familiarity with electrical / electronic test equipment and fundamentals

Interpersonal and Administrative Skills

Communicate professionally and respectfully in both written and verbal forms
Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
Collaborative with peers, customers, suppliers, and leadership
Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion
Render technical on-site and phone assistance to customers
Perform general and preventive maintenance on UPS systems
Respond to emergency calls at customers request

Technical skills

Make basic site evaluation skills to include: environmental temperature, and general operating conditions
Familiarity with electrical / electronic test equipment and fundamentals
Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks
Employ elementary fix/repair techniques based on directed supervision
Complete service tasks and return unit to full operating conditions based upon directed supervision
Summarize and report all work related tasks performed in written and verbal form

Working Conditions

Travel is required
Flexible schedules (weekends, evenings, and holidays)
Valid driver’s license
Due to the safety sensitive aspect of the role, candidates are required to successfully pass a pre-employment background check and a vehicle records check.

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].

The anticipated salary range for this role in the Nova Scotia locality is between $60000 to $90000 per year - salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, disability, PTO, holiday pay, employee and family assistance program, and pension. Additional details about total compensation and benefits will be provided during the hiring process.

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More about this job

Responsibilities

The Field Service Representative is responsible for performing scheduled and remedial maintenance on UPS, power distribution, and battery systems at customer sites. They must also manage administrative tasks, maintain inventory, and ensure high levels of customer satisfaction through effective communication and technical support.

Requirements

Candidates must possess a high school or vocational school diploma and 0-2 years of relevant industry experience. Proficiency in Microsoft Office and a strong theoretical understanding of electrical power systems are required, along with a valid driver's license and the ability to lift 50 pounds.

Skills

Electrical power systems
UPS maintenance
Battery systems
Power distribution units
Technical troubleshooting
Electrical testing
Mechanical testing
Preventive maintenance
Customer service
Inventory management
Report writing
Microsoft Office
Time management
Safety compliance
Site evaluation
Field service

Benefits

Medical
Dental
Disability
Paid time off
Holiday pay
Employee and family assistance program
Pension
Merit increases
Annual bonus
Stock

Visa sponsorship

Not detected in the job text

Keywords

UPS
Power Distribution Units
Battery Systems
Field Service
Electrical Engineering
Preventive Maintenance
Break-fix
Oracle
Microsoft Outlook
Microsoft Word
Microsoft Excel
Safety Guidelines
Inventory Cycle Counts
Technical Support
Site Evaluation
Data Centers
Communication Networks
Infrastructure Solutions
Electrical Measurements
Commissioning

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