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Added 9 mins ago
Retail Manager - Whistler
Mountain Equipment Company
Whistler, BC
$56,000 to $69,900 CAD / year
Reporting to the General Manager, you will lead teams, coach and develop staff, drive operational excellence, execute business priorities, and help create a positive and inclusive culture.…
Added 39 mins ago
Retail Manager - Whistler
MEC
Whistler, BC
$56,000 to $69,900 CAD / year
Full-time
Reporting to the General Manager, you will lead teams, coach and develop staff, drive operational excellence, execute business priorities, and help create a positive and inclusive culture.…
Added 39 mins ago
Inventory - Field Data Collector
Acosta Group
Abbotsford, BC
Part-time
Communicate regularly with Retail Supervisor / Team Lead.
Added 39 mins ago
Inventory - Field Data Collector
Acosta Group
Sherwood Park, AB
Part-time
Communicate regularly with Retail Supervisor / Team Lead.
Added 39 mins ago
Customer Services Consultant - Southern Cross Pet Insurance
Southern Cross Health Insurance
Hamilton, ON
Full-time
Customer service experience in a contact centre, retail, hospitality, insurance or similar customer-facing environment.
Added 39 mins ago
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP
Oakville, ON
Full-time
…they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and…
Added 39 mins ago
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP
Oakville, ON
Full-time
…they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and…
Added 1 hour ago
Sales Manager - Compact Construction Equipment
Brandt Group of Companies
Saskatoon, SK
Full-time
Lead performance management initiatives focused on employee growth and departmental success.
Added 1 hour ago
Supervisor Full Time
Compass Group Canada
AB · Greater Edmonton Metropolitan Area
Full-time
Previous supervisory or lead experience in Tim Hortons for at least 2years
Added 1 hour ago
Assistant Manager - Cornerstone Lloydminster
Old Navy
Lloydminster, AB
Full-time
A current or former retail employee with 1-3 years of retail management experience.
Added 2 hours ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.
Added 2 hours ago
Assistant Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Calgary, AB
Other
2-3 years of Specialty Retail Management experience
Added 2 hours ago
Dining Hall Supervisor
Dexterra Group
Charlottetown, PE
Full-time
…organized, and customer-focused Front of House Supervisor to help lead our dining room operations and create an exceptional experience for students, faculty, staff, and…
Added 2 hours ago
Associé, équipe de l’aire des caisses
Walmart Canada
Saint-Léonard, NB · St Leonard, NB
Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 2 hours ago
Associé, équipe de l’aire des caisses
Walmart Canada
Saint-Léonard, NB · St Leonard, NB
Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 2 hours ago
(CAN) Overnight Lead Department Manager
Walmart Canada
Fort St. John, BC
Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 2 hours ago
Retail Merchandise Processing Coordinator Full Time Winners/Homesense Aurora
TJX Canada – Winners, Marshalls, HomeSense
Regina, SK
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
Fitness and Sports Instructor-EN
Canadian Forces Morale and Welfare Services
Esquimalt, BC
$21.92 to $31.88 CAD / hour
Part-time
…sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity…
Added 3 hours ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Nanaimo, BC
Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 3 hours ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Nanaimo, BC
Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 3 hours ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 3 hours ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 3 hours ago
Assistant Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
Other
1 -2 years of Specialty Retail Management experience.
Added 3 hours ago
Store Manager (Koodo) | Londonderry Mall
Decisive Farming by TELUS Agriculture
Edmonton, AB
Full-time
This isn't just a management job - it's your chance to lead and grow a business.
Added 3 hours ago
Store Manager (Koodo) | Kingsway Mall
Decisive Farming by TELUS Agriculture
Edmonton, AB
Full-time
This isn't just a management job - it's your chance to lead and grow a business.

Vertiv

Field Service Representative - Power

Toronto, ON, Canada

Experience: 0-2 years of relevant industry experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

The Field Service Representative is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our “Edge” market segment, including retail, financial, and municipal customers.

RESPONSIBILITIES

ROLE

Perform service tasks as assigned and as per company policies and procedures
Capable of working under direct supervision or independently based upon training completion
Render on-site and phone assistance to customers
Communicate with Technical Support on technical or procedural issues
Implement Field Change Notices per published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

Operate in a safe manner in accordance with published safety guidelines
Maintain and operate company vehicle in accordance with local laws and company policy
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel

ADMINISTRATION

Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines
Maintain individual inventory and perform cycle counts in accordance with company policy
Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

CUSTOMER SATISFACTION

Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates per company guidelines
Attend Customer Meetings as required

PERFORMANCE

Maximize productivity by combining service opportunities
Complete all technical and administrative work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate per company guidelines
Perform inventory cycle counts per company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications

QUALIFICATION

Education and Experience

High school diploma or Vocational School Diploma
0-2 years of relevant industry experience
Good theoretical understanding of electrical power system
Proficient with Microsoft office including Outlook, Word and Microsoft Excel. Familiarity with electrical / electronic test equipment and fundamentals

Interpersonal and Administrative Skills

Communicate professionally and respectfully in both written and verbal forms
Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
Collaborative with peers, customers, suppliers, and leadership
Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion
Render technical on-site and phone assistance to customers
Perform general and preventive maintenance on UPS systems
Respond to emergency calls at customers request

Technical skills

Make basic site evaluation skills to include: environmental temperature, and general operating conditions
Familiarity with electrical / electronic test equipment and fundamentals
Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks
Employ elementary fix/repair techniques based on directed supervision
Complete service tasks and return unit to full operating conditions based upon directed supervision
Summarize and report all work related tasks performed in written and verbal form

Working Conditions

Travel is required
Flexible schedules (weekends, evenings, and holidays)
Valid driver’s license
Due to the safety sensitive aspect of the role, candidates are required to successfully pass a pre-employment background check and a vehicle records check.

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

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More about this job

Responsibilities

The Field Service Representative performs scheduled and remedial maintenance on UPS, power distribution, and battery systems for various market segments. They are responsible for providing on-site technical assistance, managing inventory, and ensuring high levels of customer satisfaction.

Requirements

Candidates must possess a high school or vocational school diploma and have 0-2 years of relevant industry experience. Proficiency in Microsoft Office and a solid theoretical understanding of electrical power systems are required, along with a valid driver's license.

Skills

Electrical power systems
UPS maintenance
Power distribution units
Battery systems
Field service
Technical support
Preventive maintenance
Electrical test equipment
Electronic test equipment
Customer service
Troubleshooting
Microsoft Office
Inventory management
Safety compliance
Report writing

Visa sponsorship

Not detected in the job text

Keywords

Field Service
UPS
Power Distribution Units
Battery Systems
Electrical Power
Preventive Maintenance
Break-fix
Technical Support
Inventory Management
Safety Guidelines
Microsoft Outlook
Microsoft Word
Microsoft Excel
Test Equipment
Site Evaluation
Customer Satisfaction
Field Change Notices
PPE
Electrical Fundamentals
Electronic Fundamentals

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