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Very LLC

Client Engagement Lead - Canada

Remote, Canada

Remote

Full-time

Apply About employer

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Job details

Job type: Full-time
Workplace: Remote
Apply by: Jan 7, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

About Very

Very is a fully distributed technology firm led by expert problem-solvers who create efficient, scalable solutions that move commercial, industrial, and consumer products from pilot to production in record time.

We believe that real innovation happens in the grind, working shoulder to shoulder with clients who are building the future. Our team thrives on that energy. When we’re not helping clients deliver business-critical outcomes, we’re refining our craft and celebrating what it means to do hard things well.

We’ve built a collaborative, tight-knit culture that thrives in both remote and in-person settings. We’ve won numerous workplace awards over the years, including Great Place to Work certification and recognition from Parity.org as a Best Company for Women to Advance.

Our clients include well-known brands like Vizio, Peloton, Clear, iHeart Radio, and Fellowes - all determined to leverage connected devices and AI to drive meaningful impact. Our job is simple: help them win.

About this role

The Engagement Lead is a distinct career track at Very - separate from engineering and program management - built around a single accountability: the outcome of the client engagement.

PMs run the machine. Engagement Leads own the outcome.

This is a client-facing, commercially-minded role. You will personally own 1–3 active client relationships at a time, ensuring that Very is delivering real business value, that engagements are healthy and profitable, and that clients are growing with us. You will operate at high billability (60–80%), meaning you are not overhead - you are contributing directly to the work while simultaneously holding the altitude of the overall engagement.

You will sit at the intersection of client trust, technical delivery, and business development. The best Engagement Leads are builders who have learned to sell, or sellers who have learned to build - people who are as comfortable writing a Statement of Work as they are reviewing a sprint report.

What you’ll own

Client Relationship & Outcomes

Serve as the primary relationship owner for 1–3 client engagements simultaneously
Maintain client trust at the working level - know your stakeholders, understand their business, and be the person they call when something feels off
Drive alignment between client expectations and what Very can actually deliver
Escalate early and with a recommendation - never let a problem become a surprise
We're remote-first, but travel within the US is part of the job - show up in person when it strengthens client relationships & deliverables

Commercial Ownership

Own the profitability of your engagements - understand margin, monitor burn, and proactively flag risk
Write and negotiate Statements of Work for new phases and follow-on engagements
Identify expansion opportunities within existing accounts and close them
Participate in the sales process for new opportunities - Very's best Engagement Leads are part of the commercial motion

Delivery Health

Accountable for the health of delivery on your engagements - scope, schedule, and quality
Make tradeoff calls with confidence; bring options, not just problems
On smaller engagements (≤ $250–400K, single workstream, small team): run the cadence yourself - standups, sprint planning, milestone reviews
On larger engagements: partner with a PM who runs execution; you shift altitude to steering, scope management, and client strategy

Team & Culture

Coach team members on what it means to work in a client services organization - communication, expectation management, escalation
Model the standard for how Very engages with clients

What success looks like

In the first 90 days:

Named as engagement owner on at least one active client; client and internal team know you own it
Strong working relationships established with key client stakeholders
Reporting consistently in Program Tactical; no surprises to leadership

In year one:

80%+ of clients renew or expand under your ownership
At least one new SOW written and closed without direct leadership involvement
Engagements you own are consistently at or below budget with healthy margins
Your clients would call you first - not Very leadership - when they have a concern or an idea

Qualifications

Required

Bachelor's degree in Engineering (or equivalent hands-on experience) and time spent working as a practicing engineer earlier in your career
Technical fluency sufficient to earn the respect of engineering teams and translate client needs into actionable scope
5+ years of experience in client services, technical program management, or a delivery-facing role at a technology consulting or product company
Demonstrated experience owning client relationships - not just supporting them
Ability to write and negotiate Statements of Work independently
Experience managing project budgets and financial indicators
Excellent communication skills - written, verbal, and in the room; able to present to executives and lead difficult conversations
Experience with IoT, connected hardware, or complex technical product development strongly preferred

Strongly Preferred

Background in electronics hardware, firmware, or embedded systems product development
History of working directly with contract manufacturers
Experience in a pre-sales or solutions engineering capacity
3+ years in a consultancy or client services environment

Skills We Look For in Every Lead-Level Role

Communicates Effectively: Expert-level communication across audiences. Can negotiate for positive outcomes on projects of any complexity. Leans into hard conversations.
Owns the Room: Independently resets tone when engagements drift. Decisive, direct, and respectful when recommending a different path.
Builds Others Up: Teaches best practices; grows the capabilities of the team around them.
Estimates Well: Produces accurate scoping and SOW estimates. Uses experience to pressure-test team estimates.
Runs Agile Cleanly: Knows how to break work into tickets, sprints, and epics. Holds teams to rhythm without being bureaucratic.

Compensation & Benefits

Base Compensation: $108,750 – $131,250 CAD, commensurate with experience. Variable Compensation: Up to 20% performance bonus in year one

Perks & Benefits:

401(k) match
$150 - $200 /month cell phone + internet stipend (monthly amount based on level)
$600/year home office stipend
Comprehensive health, dental, and vision insurance
Paid parental leave (95th percentile in the U.S.)
Professional development stipend
Loaned MacBook Pro
Annual team retreat

Why Work for Very

We do not promise an easy ride - we promise meaningful work.

We work hard because our clients’ success depends on it, and we take pride in delivering when others can’t. We collaborate closely, move fast, and stay grounded in results. We take joy in the process - in the problem-solving, the iteration, and the shared wins that come from doing the hard things well.

If you’re looking for a place where every project matters, where the standards are high, and where you’ll grow by pushing yourself and others - welcome to Very.

Interviewing for a new company is a serious time commitment for all parties involved. Please take the time to read this and thoughtfully consider if we would be a good fit for one another. No contractors or agencies. Seriously.

**Note: To qualify for this role, you must reside within the region posted.
**Note: This role requires the ability to travel within the US as needed for client engagements.
**We do not provide visa sponsorship.**

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More about this job

Responsibilities

The Engagement Lead owns the outcome of client engagements, serving as the primary relationship owner while managing profitability and delivery health. They are responsible for negotiating Statements of Work, driving client alignment, and ensuring high-value business outcomes.

Requirements

Candidates must have a bachelor's degree in engineering or equivalent experience, with at least 5 years in client services or technical program management. Strong technical fluency and the ability to independently manage project budgets and client relationships are required.

Skills

Technical program management
Statement of work negotiation
Budget management
Agile methodology
IoT
Connected hardware
Technical product development
Consulting
Strategic planning
Communication
Leadership
Financial forecasting
Stakeholder management
Risk management

Benefits

401(k) match
Cell phone stipend
Internet stipend
Home office stipend
Health insurance
Dental insurance
Vision insurance
Paid parental leave
Professional development stipend
MacBook Pro

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

IoT
Connected devices
AI
Consulting
Statement of Work
SOW
Agile
Sprint planning
Hardware
Firmware
Embedded systems
Project management
Client services
Profitability
Margin management
Technical delivery
Business development
Stakeholder management
Product development
Remote-first

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