Store Team Lead Full-Time

About Vessi

Vessi is a footwear and apparel brand born in rainy Vancouver, Canada. We believe rainy days deserve the same joy as sunny ones, and since 2018 we’ve been helping people embrace the rain. That’s why everything we make is actually waterproof, so getting out in the rain, puddles and everything in between is easier and more fun. We also partner with charities to protect and replenish fresh water for the communities that need it most.

Our team and community are out in the world spreading kindness, cold plunging, cleaning up coastlines and celebrating rainy days. With our retail stores, more people than ever can experience Vessi in person, and we have big plans ahead with new products and continued growth across North America.

If you’re the type to walk through a puddle rather than around it, we’ll get along just fine.

Wage Range: $21.00–$24.00 per hour

What You’ll Do

Store Operations

• Support the Store Manager and Assistant Store Manager with day-to-day operations, including opening and closing, processing shipments, inventory management, loss prevention and health and safety.
• Act as floor manager on duty during your shifts. Assign breaks and zones, and keep the team focused on priorities.
• Roll out visual merchandising updates, keep displays looking sharp between floor sets, and share feedback on what’s driving sales.
• Keep the store clean and organized, including maintaining our water installations and fixtures.
• Handle customer issues and escalations, finding solutions that leave every customer happy.
• Share shift updates, wins and challenges with the leadership team so nothing falls through the cracks.
• Other duties as required.

People Leadership

• Support onboarding and train Sales Associates on product, SOPs and best practices so every team member feels confident on the floor.
• Coach Sales Associates in the moment, give regular feedback on selling and customer interactions, and help each person improve.
• Mentor Sales Associates in their growth at Vessi, help them build their skills, and support those interested in stepping into leadership roles.
• Hold the team accountable to store standards, SOPs and performance expectations, and follow up on gaps with clear, respectful conversations.
• Build a strong store culture where team members feel recognized, motivated and engaged.
• Guide the team through day-to-day challenges and minor conflicts, and escalate to the Store Manager when needed.

Performance

• Be a Vessi brand ambassador and model a customer-first mindset, especially during busy or tricky moments.
• Lead by example in driving sales, reinforce selling behaviours and promotions during the shift, and help the team meet and exceed its goals.
• Monitor store KPIs during your shifts, including conversion, average order value (AOV), sales per hour (SPH) and inventory metrics.
• Track sales against labour throughout your shift, and adjust staffing, breaks and zones to match customer traffic.
• Analyze daily and weekly performance reports, spot trends and opportunities, and turn them into clear actions for the team.

What We’re Looking For

• 1+ years of leadership experience (team lead, key holder, supervisor or similar)
• Experience in apparel and footwear retail or hospitality is an asset
• A passion for delivering exceptional customer service
• Excellent verbal and written communication skills
• Strong decision-making and problem-solving skills
• Great attention to detail
• Exceptional interpersonal skills, with confidence coaching and giving feedback
• Ability to adapt quickly in a fast-paced environment
• Ability to lift and carry up to 25 lbs
• Flexible availability, including evenings, weekends and holidays

What You’ll Get

• The chance to grow your leadership career with an ever-evolving brand
• Extended health benefits, including an Employee Assistance Program (EAP), for eligible employees
• $500 annual Health & Wellness Spending Account
• Free Vessi product
• 50% employee discount
• 40% Family & Friends discount

At Vessi, we’re committed to creating an environment where every team member feels welcome and has the opportunity to succeed. A strong commitment to diversity and inclusion helps us fulfill our mission and build a stronger team. We’re an equal opportunity employer and encourage people of all backgrounds, perspectives and skill sets to apply.

Learn more at ca.vessi.com.