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Added 1 min ago
WC
(CAN) Customer Service Manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 hour ago
A
Third Key Holder
Ardene
Winnipeg, MB
- Part-time
…directives. The role collaborates with management to ensure efficient store and stockroom operations. In the absence of team leaders, the Third Key Holder is responsible for all store…
Added 1 hour ago
W
Customer Service Manager
Walmart
Grand Falls-Windsor, NL
- Part-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 hour ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Mississauga, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Barrie, ON
- Part-time
Read and action store communications on in-store web
Added 2 hours ago
L
Deli Assistant Department Manager - Full Time
Longo's
Bolton, ON
- Full-time
Ability to lead, coach, motivate and work in a fast paced environment
Added 2 hours ago
W
(CAN) Front End Checkout Team Associate
Walmart
Toronto, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 hours ago
Assistant Manager Assistant Store Manager MAC RICHMOND
ELC Beauty LLC
Richmond, BC
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 3 hours ago
GD
DYNAMITE - Team Leader FT - Carrefour de L'Estrie
Groupe Dynamite, Inc Garage
Sherbrooke, QC
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 5 hours ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Part-time
Read and action store communications on in-store web
Added 5 hours ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
IW
Retail Sales Manager
Imagine Wireless Inc
Calgary, AB
- Full-time
Lead, coach, and motivate a team of Retail Sales Associates to achieve individual and store goals.
Added 6 hours ago
7
Store Crew
7-Eleven
Toronto, ON
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 6 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
Identify and maintain the best e-platform to store and provide easy employee access to all policies, procedures, and business practices.
Added 6 hours ago
Retail Temporary Keyholder, Maje, Royalmount, Montreal
SMCP NORTH AMERICA (US, CANADA)
Montreal, QC
As a Keyholder, you’ll support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day. You’ll use your passion for…
Added 7 hours ago
B
In-Store Sales Assistant
Boomerang
Toronto, ON
- Full-time
If you enjoy interacting with people, building conversations, and learning how strong communication can lead to successful sales outcomes, this could be a great opportunity to gain hands-on…
Added 7 hours ago
TC
Coordonnateur / Coordonnatrice de Magasin de Détail Temps Plein Winners - Promenades Drummondville
TJX Companies
Drummondville, QC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 7 hours ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
AB · Edmonton, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 7 hours ago
K
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
We’re opening the doors to our newest retail location and looking for a dynamic Store Manager to lead the charge. This is your opportunity to build and inspire a team from the ground up,…
Added 8 hours ago
K
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
We’re opening the doors to our newest retail location and looking for a dynamic Store Manager to lead the charge. This is your opportunity to build and inspire a team from the ground up,…
Added 8 hours ago
Sales Associate-Retail
Roots
Ottawa, ON
…brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our…
Added 10 hours ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 10 hours ago
W
(CAN) Customer Service Manager
Walmart
Edmonton, AB
- Part-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 10 hours ago
IB
General Manager (Contract)
Indigo Books & Music
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
Using strong systems thinking, this role ensures store processes and routines are both efficient and effective across customer experience, visual merchandising, product flow, scheduling,…
Added 12 hours ago
I
General Manager (Contract)
Indigo
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
Using strong systems thinking, this role ensures store processes and routines are both efficient and effective across customer experience, visual merchandising, product flow, scheduling,…

Vessi

Store Team Lead Full-Time

Burnaby, BC, V5H 4N2, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 1+ years of leadership experience (team lead, key holder, supervisor or similar)
Posting language: English
Posted: Oct 27, 2026

Original job description

About Vessi

Vessi is a footwear and apparel brand born in rainy Vancouver, Canada. We believe rainy days deserve the same joy as sunny ones, and since 2018 we’ve been helping people embrace the rain. That’s why everything we make is actually waterproof, so getting out in the rain, puddles and everything in between is easier and more fun. We also partner with charities to protect and replenish fresh water for the communities that need it most.

Our team and community are out in the world spreading kindness, cold plunging, cleaning up coastlines and celebrating rainy days. With our retail stores, more people than ever can experience Vessi in person, and we have big plans ahead with new products and continued growth across North America.

If you’re the type to walk through a puddle rather than around it, we’ll get along just fine.

Wage Range: $21.00–$24.00 per hour

What You’ll Do

Store Operations

Support the Store Manager and Assistant Store Manager with day-to-day operations, including opening and closing, processing shipments, inventory management, loss prevention and health and safety.
Act as floor manager on duty during your shifts. Assign breaks and zones, and keep the team focused on priorities.
Roll out visual merchandising updates, keep displays looking sharp between floor sets, and share feedback on what’s driving sales.
Keep the store clean and organized, including maintaining our water installations and fixtures.
Handle customer issues and escalations, finding solutions that leave every customer happy.
Share shift updates, wins and challenges with the leadership team so nothing falls through the cracks.
Other duties as required.

People Leadership

Support onboarding and train Sales Associates on product, SOPs and best practices so every team member feels confident on the floor.
Coach Sales Associates in the moment, give regular feedback on selling and customer interactions, and help each person improve.
Mentor Sales Associates in their growth at Vessi, help them build their skills, and support those interested in stepping into leadership roles.
Hold the team accountable to store standards, SOPs and performance expectations, and follow up on gaps with clear, respectful conversations.
Build a strong store culture where team members feel recognized, motivated and engaged.
Guide the team through day-to-day challenges and minor conflicts, and escalate to the Store Manager when needed.

Performance

Be a Vessi brand ambassador and model a customer-first mindset, especially during busy or tricky moments.
Lead by example in driving sales, reinforce selling behaviours and promotions during the shift, and help the team meet and exceed its goals.
Monitor store KPIs during your shifts, including conversion, average order value (AOV), sales per hour (SPH) and inventory metrics.
Track sales against labour throughout your shift, and adjust staffing, breaks and zones to match customer traffic.
Analyze daily and weekly performance reports, spot trends and opportunities, and turn them into clear actions for the team.

What We’re Looking For

1+ years of leadership experience (team lead, key holder, supervisor or similar)
Experience in apparel and footwear retail or hospitality is an asset
A passion for delivering exceptional customer service
Excellent verbal and written communication skills
Strong decision-making and problem-solving skills
Great attention to detail
Exceptional interpersonal skills, with confidence coaching and giving feedback
Ability to adapt quickly in a fast-paced environment
Ability to lift and carry up to 25 lbs
Flexible availability, including evenings, weekends and holidays

What You’ll Get

The chance to grow your leadership career with an ever-evolving brand
Extended health benefits, including an Employee Assistance Program (EAP), for eligible employees
$500 annual Health & Wellness Spending Account
Free Vessi product
50% employee discount
40% Family & Friends discount

At Vessi, we’re committed to creating an environment where every team member feels welcome and has the opportunity to succeed. A strong commitment to diversity and inclusion helps us fulfill our mission and build a stronger team. We’re an equal opportunity employer and encourage people of all backgrounds, perspectives and skill sets to apply.

Learn more at ca.vessi.com.

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More about this job

Responsibilities

The Store Team Lead supports daily store operations, including inventory management, visual merchandising, and maintaining store standards. They are responsible for leading, training, and coaching sales associates to ensure high performance and exceptional customer service.

Requirements

Candidates must have at least one year of leadership experience in a retail or hospitality environment. The role requires strong communication skills, the ability to lift up to 25 lbs, and flexible availability for evenings, weekends, and holidays.

Skills

Retail operations
Team leadership
Customer service
Visual merchandising
Inventory management
Loss prevention
Health and safety
Staff training
Coaching
Performance management
KPI monitoring
Problem-solving
Communication
Decision-making
Time management

Benefits

Extended health benefits
Employee Assistance Program
Health & Wellness Spending Account
Free Vessi product
Employee discount
Family & Friends discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Operations
Team Lead
Leadership
Visual Merchandising
Inventory Management
Loss Prevention
KPIs
Customer Service
Coaching
Onboarding
Sales
Apparel
Footwear
Staffing
Performance Reports
SOPs
Health and Safety

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