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Added 5 mins ago
Senior CAPEX Engineering Manager
Amrize
Mississauga, ON
We’re seeking a Senior CAPEX Engineering Manager who’s ready to put your skills to work on projects that matter - and build a career with a company that’s building North America.
Added 5 mins ago
SC
shift supervisor - Store# 04225, HOSPITAL FOR SICK CHILDREN
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 19 mins ago
SH
Driver - Mobile Primary Care Unit
Shared Health-Soins Communs
Dauphin, MB
- Full-time
…Mobile Primary Care Unit to ensure the goals of the mobile service are met within the Prairie Mountain Health Region. The Driver - Mobile Primary Care Unit is responsible for all operations…
Added 19 mins ago
AA
Account Manager
Apt Agency
Toronto, ON
- Full-time
We're looking for a talented, driven Mid-Level Account Manager to join the team at Apt. Agency.
Added 20 mins ago
SH
Dietary Aide
Shared Health-Soins Communs
Souris, MB
- Full-time
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 35 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Develop, implement, monitor, and evaluate departmental policies, procedures, workflows, and service delivery models to support operational excellence and evidence-based practice.
Added 35 mins ago
NA
Healthcare Science Assistant (Higher Level) - Laboratory Genetics
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…high standards required within a UKAS-accredited diagnostic service. Working closely with scientific and technical colleagues, you will contribute to the delivery of high-quality genomic…
Added 35 mins ago
NA
Clinical Scientist (Somatic) - Laboratory Genetics
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…excellent opportunity to join a nationally recognised genomics service and play a key role in the delivery of precision medicine, helping ensure cancer patients across Scotland benefit from…
Added 35 mins ago
NS
Clinical Scientist (Somatic) - Laboratory Genetics
NHS Scotland
Saskatoon, SK
- Full-time
…excellent opportunity to join a nationally recognised genomics service and play a key role in the delivery of precision medicine, helping ensure cancer patients across Scotland benefit from…
Added 35 mins ago
NA
Proactive Support User Administrator - Operations
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Ensure that customers’ issues are addressed timeously and identify opportunities for improvement in service delivery, keeping abreast of industry best practice.
Added 35 mins ago
NS
Proactive Support User Administrator - Operations
NHS Scotland
Saskatoon, SK
- Full-time
Ensure that customers’ issues are addressed timeously and identify opportunities for improvement in service delivery, keeping abreast of industry best practice.
Added 35 mins ago
NS
Healthcare Science Assistant (Higher Level) - Laboratory Genetics
NHS Scotland
Saskatoon, SK
- Full-time
…high standards required within a UKAS-accredited diagnostic service. Working closely with scientific and technical colleagues, you will contribute to the delivery of high-quality genomic…
Added 35 mins ago
SH
Clinical Resource Nurse - Charge Nurse
Shared Health-Soins Communs
Swan River, MB
- Full-time
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…
Added 50 mins ago
TM
Project Manager
The Miller Group
Toronto, ON · Etobicoke, ON
- Full-time
As the Project Manager, you will oversee the day-to-day delivery of an MTO Area Maintenance Contract, ensuring operational performance targets are met safely, efficiently, and profitably.…
Added 1 hour ago
CW
Supply Chain Manager
Colas Western Canada Inc.
St. Albert, AB
- Full-time
Monitor supplier performance through KPIs related to cost, quality, service, safety, and delivery.
Added 1 hour ago
KC
Warranty Advisor
Kia Canada
Mississauga, ON
- Full-time
The Warranty Advisor in Warranty Management (Service and After Sales) is responsible for the review and processing of dealer Warranty Claims, responding to dealer inquiries, escalations and…
Added 1 hour ago
CO
Customer Service / Information Services Attendant
City of Markham
Markham, ON
- Full-time
Under the direction of the Community Manager, this position is responsible for providing a consistent level of front-line customer service to visitors, rental clients, researchers, group…
Added 1 hour ago
AG
Chef Manager - Future Opportunity
ATCO Group
BC · Cariboo District I, BC
- Full-time
Must have a Culinary Red Seal Certification · Must have a Valid Advanced Food Safe Certificate
Added 1 hour ago
AH
Manager
Alberta Health Services
Lethbridge, AB
- Temporary
…Team in the South Zone. Reporting to the Director of Clinical Delivery and Operations, this position provides operational and clinical leadership within the assigned program and is…
Added 1 hour ago
AH
Site Manager
Alberta Health Services
Claresholm, AB
- Full-time
Reporting to the Director, Clinical Delivery & Operations, the Site Manager provides operational leadership for the Willow Creek Continuing Care Centre and is accountable for site…
Added 1 hour ago
AH
Administrative Support III
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Reporting to the Manager, the Administrative Support III is responsible for performing a range of clerical duties to support the operations of the various diagnostic imaging areas at the…
Added 1 hour ago
AR
Business Development Manager
ALS Recruiting Ltd
Montreal, QC
- $85,000 to $130,000 CAD / year
- Full-time
Collaborate with internal teams, including operations, logistics, and customer service, to ensure seamless service delivery and customer satisfaction.
Added 2 hours ago
Senior Product Manager
AutoTrader.ca
Toronto, ON
We’re hiring a Senior Product Manager to drive initiatives within one of our flagship products, Activix CRM. You’ll set the vision, define the strategy, and lead execution across…
Added 3 hours ago
GC
Sr. Community Developer - Far Cry
Game Companies
Montreal, QC
- Full-time
Collaborate with portfolio’s Social Media Manager to define and report on content KPI’s to demonstrate success and ROI of community programs and content.
Added 4 hours ago
M
Account Manager- Supply Side (Advertising)
MediaMint
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
internal teams, ad operations teams, and external stakeholders to ensure accurate campaign implementation,strong delivery, effective optimisation, and high-quality client service.

Vesuvius North America

Account Manager

Welland, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

This position is responsible for managing and selling all Vesuvius products and services provided to the customer. This position will drive customer satisfaction through good service, opportune use of innovative technology, management of operating expenditures, understanding the customer’s needs and good communication at all levels. In addition to customer satisfaction, the position will be responsible for generating and growing acceptable levels of sales and profit for Vesuvius.

Responsibilities Will Include, But Not Limited To The Following

Growing business by building successful, long-term customer relationships.
Managing a portfolio of customer accounts to achieve long-term success.
Developing positive relationships with customers.
Acting as the point of contact and handling customers’ individual needs.
Generating new business using existing and potential customer networks.
Resolving conflicts and providing solutions to customers in a timely manner.
Conduct standard product investigations and coordinate / lead trials and projects; responsible for coordinating with and assisting M&T (technical) team to issue technical reports on all completed investigations and/or projects.
Where applicable, Account Managers will supervise Service Technicians to ensure support needs are met.
Reporting on account status.
Setting and tracking sales account targets, aligning with company objectives.
Monitoring sales metrics (monthly sales results and regular rolling forecasts).
Suggesting and implementing actions to improve sales performance and identify opportunities for growth.
Manage daily service activities such as:
Inventory planning and forecasting.
Product usage forecast and delivery schedules.
Obtaining and processing appropriate information for timely invoicing
Routine data collection and reporting.
May provide preventative and emergency equipment maintenance.
Coordination of customer’s personnel relative to installation and handling of refractory material.
Recognizes and acts on opportunities for continuous improvement in:
Refractory performance
Customer’s efficiency
Vesuvius profitability
Works with technical support teams to implement appropriate emerging technologies.
Manages all project work at customer’s site.

Knowledge

Good understanding or the ability to quickly acquire an understanding of the following:

Products being supplied.
Customer’s steelmaking process.
Customer’s quality processes.
Vesuvius and customer logistics processes.
Basic mechanical skills to allow for the service of associated refractory application equipment.
Strong business acumen with understanding of sales performance metrics.

Skills & Behaviours

Excellent communication skills - written, oral and for presentations.
Ability to problem solve.
Strong reasoning and decision-making skills.
Selling and negotiation skills.
Computer skills (Microsoft Office - Excel, Word, Outlook, SharePoint).
Basic Time and Task Management
Ability to recognize and act on continuous improvement opportunities.

Problem Solving & Complexity

Managing multiple issues and projects within a specified timeframe.
Managing customer relationships at multiple levels within the customer including plant manager to hourly employees.
Managing internal communications with commercial, technical and customer service teams, by balancing Vesuvius interest versus customer internal politics.

Key Competencies

Action Oriented
Conflict Management
Customer Focus
Ethics & Values
Integrity & Trust
Perseverance
Priority Setting
Problem Solving
Technical Learning
Written Communications

Physical Demands

Applicant must have the ability to overcome obstacles and demonstrate personal adaptability. Physical Demands include, but are not limited to:

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, vehicles. The noise level in the work environment is usually moderate. Hearing protection may be required.
Exposure to dust and raw materials particles is frequent.
Exposure to extreme temperatures.
Ability to work within the steel mill environment daily to interact with customers and colleagues.
Ability to travel up to 70% within the designated sales region

Education/Experience

BS required preferably in Metallurgy, Ceramic Engineering or Materials Science. A degree in a related engineering discipline will be considered.

Three plus years experience with steel making, industrial ceramics, refractory installation or related industry is desired.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage customer accounts and sell Vesuvius products and services while building long-term relationships, growing sales and profit, and maintaining customer satisfaction. Coordinate technical investigations, trials, projects, service activities, forecasts, and reporting, while identifying opportunities to improve refractory performance and customer efficiency.

Requirements

A bachelor's degree is required, preferably in metallurgy, ceramic engineering, or materials science; a related engineering degree may also be considered. Three or more years of experience in steelmaking, industrial ceramics, refractory installation, or a related industry is desired, along with strong communication, sales, problem-solving, and business skills.

Skills

Account Management
Sales
Negotiation
Communication
Problem Solving
Decision-Making
Sales Forecasting
Project Management
Conflict Management
Continuous Improvement
Technical Coordination
Inventory Planning
Microsoft Office
Time Management
Refractory Materials

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Customer Relationships
Sales
Sales Forecasting
Sales Metrics
Profit Growth
Customer Satisfaction
Steelmaking
Metallurgy
Ceramic Engineering
Materials Science
Industrial Ceramics
Refractory Materials
Refractory Installation
Product Investigations
Technical Reports
Trials
Project Management
Inventory Planning
Delivery Scheduling
Invoicing
Equipment Maintenance
Continuous Improvement
Microsoft Excel
Microsoft Word
Microsoft Outlook
SharePoint
Customer Service
Technical Support

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Work requirements

Jobs in Canada