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Added 12 days ago
GC
Manager, Supply Chain
Glencore Canada
Sparwood, BC
- $153,000 to $180,000 CAD / year
- Full-time
As the senior site supply chain leader, the Manager(s), Supply Chain works closely with Central Supply Chain Management, site operations, maintenance, finance and external suppliers. The…
Added 12 days ago
VN
Account Manager
Vesuvius North America
Welland, ON
- Full-time
May provide preventative and emergency equipment maintenance.
Added 14 days ago
GC
Lead Apprenticeship, Training
Glencore Canada
Sparwood, BC
- $123,000 to $144,000 CAD / year
- Full-time
Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development,…
Added 16 days ago
C
Section Manager Tooling North
Cleveland-Cliffs
Tillsonburg, ON · CCTS Tillsonburg
- Full-time
…Tooling and Stamping, has an immediate opportunity for an Section Manager Tooling in our Tillsonburg, Ontario Stamping Facility. The Section Manager Tooling is responsible for the planning,…
Added 23 days ago
C
Shift Manager Quality
Cleveland-Cliffs
Tillsonburg, ON · CCTS Tillsonburg
- Full-time
…Tooling and Stamping, has an immediate opportunity for a Shift Manager Quality in our Tillsonburg, Ontario Stamping Facility. The Shift Manager Quality will assist with the facilitation of…
Added 24 days ago
V
Account Manager
Vesuvius
Welland, ON
- Full-time
May provide preventative and emergency equipment maintenance.
Added 29 days ago
G
Lead Apprenticeship, Training
Glencore
Sparwood, BC
- $123,000 to $144,000 CAD / year
- Full-time
Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development,…
Added 29 days ago
EV
Lead Apprenticeship, Training
Elk Valley Resources
Sparwood, BC
- $123,000 to $144,000 CAD / year
Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development,…
Added 29 days ago
EV
Lead Apprenticeship, Training
Elk Valley Resources
Sparwood, BC
- $123,000 to $144,000 CAD / year
- Full-time
Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development,…
Added 1 month ago
Site Safety Manager
Northback Holdings Corporation
Crowsnest Pass, AB
Reporting to the Vice President Technical Services, the Site Safety Manager will be primarily accountable for overseeing site safety, access control, security, land and tenure management,…
Added 1 month ago
G
Manager, Supply Chain
Glencore
Sparwood, BC
- $153,000 to $180,000 CAD / year
- Full-time
As the senior site supply chain leader, the Manager(s), Supply Chain works closely with Central Supply Chain Management, site operations, maintenance, finance and external suppliers. The…
Added 1 month ago
EV
Manager, Supply Chain
Elk Valley Resources
Elkford, BC · Sparwood, BC
- $153,000 to $180,000 CAD / year
As the senior site supply chain leader, the Manager(s), Supply Chain works closely with Central Supply Chain Management, site operations, maintenance, finance and external suppliers. The…
Added 1 month ago
EV
Manager, Supply Chain
Elk Valley Resources
Sparwood, BC
- $153,000 to $180,000 CAD / year
- Full-time
As the senior site supply chain leader, the Manager(s), Supply Chain works closely with Central Supply Chain Management, site operations, maintenance, finance and external suppliers. The…
Added 1 month ago
MT
Maintenance Manager
Minerals Technologies
Brantford, ON
- Full-time
The Maintenance Manager, under limited supervision, is responsible for managing the efficient operation and maintenance of all plant equipment and process systems, utilities, automation…
Added 3 months ago
C
Mobile Maintenance Reliability Specialist
Conuma/Quintette
Tumbler Ridge, British Columbia
- Full-time
The Mobile Maintenance Reliability Specialist is responsible for supporting the reliability, availability, and lifecycle performance of mobile mining equipment at the Quintette Mine.…
Added 5 months ago
C
Plant Supervisor
Conuma/Quintette
Tumbler Ridge, British Columbia
- Full-time
Conuma Resources is a leading Canadian producer of metallurgical coal used in steelmaking around the world. Since 2016, we’ve grown to own and operate a portfolio of five surface mines in…
Added 5 months ago
C
Supervisor Plant Maintenance
Conuma/Quintette
Tumbler Ridge, British Columbia
- Full-time
Work closely with the Plant Superintendent, Plant Manager, and supervisors to schedule and prioritize maintenance tasks according to operational needs and resource availability.

No more jobs.

Vesuvius

Account Manager

Welland, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

This position is responsible for managing and selling all Vesuvius products and services provided to the customer. This position will drive customer satisfaction through good service, opportune use of innovative technology, management of operating expenditures, understanding the customer’s needs and good communication at all levels. In addition to customer satisfaction, the position will be responsible for generating and growing acceptable levels of sales and profit for Vesuvius.

Responsibilities will include, but not limited to the following:

Growing business by building successful, long-term customer relationships.
Managing a portfolio of customer accounts to achieve long-term success.
Developing positive relationships with customers.
Acting as the point of contact and handling customers’ individual needs.
Generating new business using existing and potential customer networks.
Resolving conflicts and providing solutions to customers in a timely manner.
Conduct standard product investigations and coordinate / lead trials and projects; responsible for coordinating with and assisting M&T (technical) team to issue technical reports on all completed investigations and/or projects.
Where applicable, Account Managers will supervise Service Technicians to ensure support needs are met.
Reporting on account status.
Setting and tracking sales account targets, aligning with company objectives.
Monitoring sales metrics (monthly sales results and regular rolling forecasts).
Suggesting and implementing actions to improve sales performance and identify opportunities for growth.

Manage daily service activities such as:

- Inventory planning and forecasting.
- Product usage forecast and delivery schedules.
- Obtaining and processing appropriate information for timely invoicing
- Routine data collection and reporting.
- May provide preventative and emergency equipment maintenance.

Coordination of customer’s personnel relative to installation and handling of refractory material.
Recognizes and acts on opportunities for continuous improvement in:

- Refractory performance
- Customer’s efficiency
- Vesuvius profitability

Works with technical support teams to implement appropriate emerging technologies.
Manages all project work at customer’s site.

Knowledge:

Good understanding or the ability to quickly acquire an understanding of the following:

Products being supplied.
Customer’s steelmaking process.
Customer’s quality processes.
Vesuvius and customer logistics processes.
Basic mechanical skills to allow for the service of associated refractory application equipment.
Strong business acumen with understanding of sales performance metrics.

Skills & Behaviours:

Excellent communication skills - written, oral and for presentations.
Ability to problem solve.
Strong reasoning and decision-making skills.
Selling and negotiation skills.
Computer skills (Microsoft Office – Excel, Word, Outlook, SharePoint).
Basic Time and Task Management
Ability to recognize and act on continuous improvement opportunities.

Problem Solving & Complexity:

Managing multiple issues and projects within a specified timeframe.
Managing customer relationships at multiple levels within the customer including plant manager to hourly employees.
Managing internal communications with commercial, technical and customer service teams, by balancing Vesuvius interest versus customer internal politics.

Key Competencies:

Action Oriented
Conflict Management
Customer Focus
Ethics & Values
Integrity & Trust
Perseverance
Priority Setting
Problem Solving
Technical Learning
Written Communications

Physical Demands:

Applicant must have the ability to overcome obstacles and demonstrate personal adaptability. Physical Demands include, but are not limited to:

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, vehicles. The noise level in the work environment is usually moderate. Hearing protection may be required.
Exposure to dust and raw materials particles is frequent.
Exposure to extreme temperatures.
Ability to work within the steel mill environment daily to interact with customers and colleagues.
Ability to travel up to 70% within the designated sales region

Education/Experience

BS required preferably in Metallurgy, Ceramic Engineering or Materials Science. A degree in a related engineering discipline will be considered.

Three plus years experience with steel making, industrial ceramics, refractory installation or related industry is desired.

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More about this job

Responsibilities

The Account Manager is responsible for managing customer accounts, driving sales growth, and providing technical support for Vesuvius products. They will coordinate trials, manage inventory, and ensure customer satisfaction through effective communication and problem-solving.

Requirements

A Bachelor's degree in Metallurgy, Ceramic Engineering, or Materials Science is required. Candidates should have at least three years of experience in steelmaking, industrial ceramics, or refractory installation.

Skills

Account management
Sales
Technical reporting
Inventory planning
Forecasting
Negotiation
Problem solving
Mechanical skills
Business acumen
Presentation skills
Data collection
Project management
Refractory application
Sales metrics analysis

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Vesuvius
Steelmaking
Refractory
Metallurgy
Ceramic Engineering
Materials Science
Sales
Customer Satisfaction
Inventory Planning
Forecasting
Technical Support
Project Management
Industrial Ceramics
Business Acumen
Microsoft Office
SharePoint
Logistics
Continuous Improvement
Sales Metrics

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