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Veterinary Purchasing Co. Ltd.

Operations & Quality Lead

Moncton, NB, E1E 0J2, Canada

$54,688.00 - $78,125.00 · Full-time

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Job details

Pay: $54,688.00 - $78,125.00
Job type: Full-time
Working hours: 40 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Veterinary Purchasing Co. Ltd. (VP) is the largest veterinary-owned distributor in Canada. With locations in St. Marys, Ontario and Moncton, New Brunswick, our primary purpose is to ensure that veterinarians have the supplies they need, when they need it, to provide healthcare to all types of animals. We are looking for new members to join our team in Moncton. Be a part of the supply chain industry and join VP!

Operations & Quality Lead

The Operations & Quality Lead is responsible for quality, inventory accuracy, and regulatory compliance at VP’s Moncton warehouse. This role supervises assigned warehouse employees, coordinates daily work and ensures clinic and e-commerce orders are completed accurately, efficiently, safely and on time.

Additionally, this position leads vault order processing, returns, cycle counting and operational document management, while working closely with the Regulatory department to ensure site activities follow approved procedures and applicable requirements. The role also works with Purchasing, Customer Experience and other departments to resolve inventory, quality and operational issues.

The employee is expected to qualify for and, once designated and approved as required, serve as a site Alternative Qualified Person in Charge (A/QPIC) for licensed controlled substance activities. Embracing VP’s core values of Service, Care, Community, Respect and Integrity is essential to supporting employees and meeting member expectations.

Essential Duties and Responsibilities

Operations

Assign, monitor, and participate in receiving, put away, replenishment, picking, verification, packing, and shipping activities to meet daily operational goals.
Coordinate customer and supplier returns, including documentation, inventory adjustments, disposition, and communication with Regulatory, Purchasing, and other departments as appropriate.
Plan and perform cycle counts, investigate variances, document findings, and help correct the causes of inventory discrepancies.
Maintain controlled operational documents and records so current versions are available, complete, accurate, and retained appropriately.
Support the creation, review, training, and implementation of site-specific SOPs and work instructions with Regulatory and Operations.
Lead, coach, train, support, and evaluate assigned warehouse employees; provide constructive feedback and recognition.
Work with Customer Experience to investigate customer complaints and order corrections, document findings, resolve operational issues, and identify recurring causes.
Escalate suspected compliance issues, losses, discrepancies, product quality concerns, or process failures promptly to the Warehouse Manager and Regulatory department.
Listen to and document employee concerns, incidents, and improvement ideas.
Address and communicate policy infractions and support corrective action as required.
Complete other duties and participate in special projects as assigned.

Regulatory Compliance:

Work closely with Regulatory to confirm that site operations, controlled substance activities, records, and product handling comply with current requirements.
Responsible for understanding, applying and monitoring the pharmaceutical quality system, including SOPs, at the Moncton facility.
Complete quarterly warehouse walkthroughs, document findings and corrective actions, and follow up with the responsible teams.
Draft and Maintain Quality Records in collaboration with Head Office (e.g. Deviations, Change Controls, Product Quality Complaints).
Aid in the Investigation of Non-Conformances. Identify and execute corrective and preventative action.
Support the review of SOPs for Interdepartmental and Cross-facility accuracy.
Oversee site specific tracking of Quality System’s timelines/deadlines.
Support the preparation and execution of Qualification and Validation documents and activities.

Controlled Substance and Precursor (A/QPIC + A/RPIC, where applicable)

Receive, reconcile, document, and put away controlled substances in the vault; maintain accurate records and secure access in accordance with the site licence and SOPs.
Process and/or oversee controlled substances and precursor orders.
Assist with the inventory control of controlled substances and precursors.
Assist with the monitoring of transactions involving controlled substances.
Assist with monitoring the illicit value of controlled drug substances held at the facility relative to the Security Directive.
Perform daily and monthly physical inventory of all narcotic and controlled drugs and precursor items and maintain appropriate records.
Maintain order records with scripts submitted from practices, and shipping documentation as relevant, for inspection by Health Canada.
Assist with the preparation and submission of monthly and annual sales reports of all controlled drugs and narcotics listed in Schedules I-VIII of the Controlled Drugs and Substances Act, and of all precursor items.
Assist with reporting to the Office of Controlled Substances any losses or theft of narcotic and/or controlled drugs as specified in the regulations, when applicable.
Respond to inquiries (written and verbal) from the Office of Controlled Substances and Health Canada Inspectors, when applicable.
Ensure that prior to processing and delivery of a controlled substance, the requested order with respect to signed, verbal and electronic ordering device, is in compliance with the corresponding regulations.

Health & Safety:

Work in compliance with applicable New Brunswick occupational health and safety requirements and VP procedures.
Follow safe handling and security procedures for regulated products and controlled substances, including applicable SDS/MSDS information.
Identify and report unsafe acts, equipment concerns, hazards, spills, and damaged inventory; support incident investigations and corrective actions.
Use required personal protective equipment and support emergency response and evacuation procedures.
Promote and support safe work practices and help ensure employees use equipment and personal protective equipment properly.
Help ensure machinery, equipment, and work areas are safe and maintained appropriately.
Identify, correct, and report unsafe acts, conditions, and hazards.
Assist with incident documentation and investigations.
Support emergency response and evacuation procedures when required.

Good Manufacturing Practices (GMP):

Follows and understands all relevant Standard Operating Procedures (SOPs) with respect to Good Manufacturing Practices and applicable site quality requirements

Company Culture:

Demonstrates a commitment to VP’s core values of service, care, respect, integrity, and community by incorporating these principles into daily work, decision-making, and interactions with colleagues, clients, and stakeholders
Embodies and promotes VP’s mission of delivering the highest level of service to our member practices through the personal actions of people care.

Skills and Knowledge Required

Post-secondary education in a relevant field (e.g. Bachelor of Science) or equivalent.
Experience in regulated distribution, quality assurance, inventory control, or warehouse operations considered an asset.
Leadership, coaching, training, or supervisory experience considered an asset.
Strong attention to detail, record keeping, document control, and ability to investigate discrepancies and complaints.
Strong written and verbal communication, sound judgment, organization, and ability to work in a cross functional capacity.
Ability to learn all warehouse processes and use warehouse systems and Microsoft Office programs.
Forklift and EPT certification required or willingness to complete company training and certification.

Schedule and Hours of Work

Sunday to Thursday, 40 hours per week

Location Moncton, NB

Compensation

$54,688.00 - $78,125.00

NOTE: Salary will be determined based on the successful applicant's experience and qualifications.

Vacancy Reason

Addition

Why Choose VP?

Competitive salary
Employer-funded pension plan
RRSP top-up program
100% employer-paid Health and Dental Benefit premiums, with option to enhance benefits coverage through employee co-pay
Helping to serve the animal health industry in Canada
Paid time off to volunteer

How to Apply:

Please apply online with your cover letter and resume at: https://vpcl.bamboohr.com/careers

Application Deadline: October 23, 2026 at 4:00pm AT

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged. No phone calls please.

Veterinary Purchasing Company Ltd. is committed to employment equity and welcomes diversity. In addition, Veterinary Purchasing Company Ltd. encourages applications from all qualified individuals including persons with disabilities, Indigenous persons, women, and members of visible minorities.

Veterinary Purchasing Company Ltd. provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources hr@vpcl.on.ca or call 519-284-1371 ext. 280 and we will work with you to meet your accommodation needs.

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More about this job

Responsibilities

The Operations & Quality Lead oversees warehouse operations, inventory accuracy, and regulatory compliance at the Moncton facility. This role supervises warehouse staff, manages controlled substance processing, and ensures all site activities adhere to safety and quality standards.

Requirements

Candidates should possess post-secondary education in a relevant field and experience in regulated distribution or warehouse operations. Strong attention to detail, leadership capabilities, and the ability to obtain forklift certification are required.

Skills

Quality assurance
Inventory control
Regulatory compliance
Warehouse operations
Leadership
Coaching
Document control
Record keeping
Data analysis
Communication
Problem solving
Forklift operation
Microsoft Office
Supply chain management
Pharmaceutical quality systems

Benefits

Employer-funded pension plan
RRSP top-up program
Health and dental benefit premiums
Paid time off to volunteer

Visa sponsorship

Not detected in the job text

Keywords

Operations
Quality Assurance
Inventory Management
Regulatory Compliance
Warehouse
Supply Chain
Controlled Substances
SOP
GMP
Health Canada
Cycle Counting
Logistics
Distribution
Leadership
Safety
Documentation
Pharmaceutical
Forklift
Reporting
Compliance
Inventory Accuracy
Order Processing
Quality Records
Corrective Action
Validation

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