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Added 5 mins ago
YO
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CWELCC - RECE
YMCA of Northeastern Ontario
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Administrative Duties & Professional Development

Vets for Pets

Call Handler

ON, Canada
Essex, ON, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Romford Vets for Pets.

What Your Typical Day Will Look Like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
There will also be time spent away from reception focusing on answering the telephone- this is a very important role to ensure our clients are able to make contact easily and request appropriate help for their pets.

This position is a part time role working the following shift patterns:

1 week will be 9am-2pm and 1 week will be 2pm-8pm with a 1 in 4 weekends.

The Attributes Required

You are friendly and welcoming for the client and their pets when they arrive at the practice or when you answer the phone.
You are calm, attentive and always focus on the clients’ and pets’ needs
You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
You embrace change and are happy to provide new ideas for the team as appropriate.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: RM7 0AN

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

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More about this job

Responsibilities

Welcome clients and their pets, provide support and guidance, manage payments and future bookings, and deliver a positive client experience. Answer telephone enquiries and use the online booking system to help coordinate the practice’s daily routines and connect clients with the clinical team.

Requirements

The role calls for a friendly, welcoming, calm, and attentive approach, with a strong focus on the needs of clients and their pets. Candidates should be enthusiastic, adaptable, comfortable using computers, and able to work well with colleagues in a busy practice.

Skills

Customer Service
Telephone Handling
Client Relationship Building
Communication
Payment Processing
Appointment Booking
Online Booking Systems
Computer Literacy
Teamwork
Organization
Empathy
Calmness Under Pressure
Adaptability

Benefits

20% Discount At Vet Group, Pets At Home, And The Groom Room
Discounts And Cashbacks
In-House Career Development Opportunities
Pension
Holiday Allowance

Visa sponsorship

Not detected in the job text

Keywords

Veterinary Services
Client Service
Reception
Telephone Enquiries
Online Booking System
Appointment Scheduling
Payment Processing
Client Relationships
Pet Care
Clinical Team
Practice Operations
Computer Literacy
Teamwork
Customer Satisfaction
Part-Time
Weekend Shifts

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