Find work in Canada.

317,640 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 25 mins ago
V
Scrum Master (Agile Lead)
Vosker
Montreal, QC
- Full-time
VOSKER, the North American leader in remote area monitoring.
Added 40 mins ago
RL
Seasonal Part Time -Children Store
Ralph Lauren
Vaughan, ON
- Part-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 40 mins ago
Q
Senior Business Systems Analyst
Quantiphi
Toronto, ON
- Contract
4+ years of experience in Business Analysis, Project Coordination, Program Coordination, PMO, or related roles.
Added 40 mins ago
PO
Joiner / Carpenter in the factory
ProFab Ontario
Vallée-Jonction, QC
- Internship
Added 40 mins ago
TS
Class 1 Truck Driver - Chemical Atlantic - Sign On Bonus
The Seaboard Transport Group
Moncton, NB
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 40 mins ago
SH
Security Supervisor
Starwood Hotels
Mayfair, SK
- Full-time
A natural leader who encourages open communication, active listening, and team engagement
Added 40 mins ago
TS
Owner Operator - Fuel - Sign-On Bonus
The Seaboard Transport Group
Corner Brook, NL
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 40 mins ago
TS
Class 1 Truck Driver - Dry Bulk
The Seaboard Transport Group
Moncton, NB
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 1 hour ago
A
Civil Engineering Graduate - Highway Design
AECOM
Pickering, ON
- $60,000 to $75,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 1 hour ago
A
Civil Engineering Graduate - Highway Design
AECOM
North Bay, ON
- $60,000 to $75,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 1 hour ago
A
Project Coordinator
AECOM
Pickering, ON
- $60,000 to $70,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 1 hour ago
A
Structural Engineering Graduate
AECOM
Kitchener, ON
- $65,000 to $75,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 1 hour ago
A
Civil Engineering Graduate - Highway Planning and Design
AECOM
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 1 hour ago
A
Transportation Highway and Bridge Inspector
AECOM
Markham, ON
- $47,000 to $55,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 2 hours ago
NB
Manager Financing Solutions
National Bank of Canada
Winnipeg, MB
- Full-time
Within the Commercial Banking sector, the Manager, Financing Solutions reports to the Senior Manager and Team Leader, Financing Solutions and will be a part of the Winnipeg office. Our team…
Added 2 hours ago
NB
Leader Automation Strategies
National Bank of Canada
Montreal, QC
- Full-time
…our clients and our teams. In this context, we are seeking a Leader, Automation Strategies, Commercial Banking Financing and Private Banking 1859 who will play a key role in transforming…
Added 2 hours ago
YU
Project Coordinator, Advancement
York University
Toronto, ON
- Contract
…improvement of new and existing programs that position Schulich as a leader in achieving fundraising goals and is responsible for the design, planning and implementation of multiple…
Added 2 hours ago
CI
Student Intern, Communication Enablement (Business Excellence)
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 2 hours ago
CO
Sponsorship Program - Police Officers
City of Saint John
Saint John, NB
- Full-time
Are you looking for an opportunity to make a difference in your community? Are you a leader who takes accountability for their actions? Are you professional in your approach? Do you have a…
Added 5 hours ago
J
Assistant Manager III
Jobbe
Labrador City, NL
- Full-time
As a management team leader, these exciting opportunities require a dynamic individual whose responsibilities will include the following:
Added 6 hours ago
W
CNC Operator II - Entry-US
WIDIA
Belleville, ON
- Full-time
Added 6 hours ago
SV
Recreation - Long Term Care - Part Time
Schlegel Villages
Milton, ON
- Part-time
Financial Hardship Support Program: Wilfred Schlegel Hope Fund
Added 6 hours ago
SV
Laundry Services - Long Term Care, Permanent Part-Time Evenings
Schlegel Villages
Milton, ON
- Part-time
Financial Hardship Support Program: Wilfred Schlegel Hope Fund
Added 6 hours ago
A
Pilote Instructeur A220 Type III / A220 Type III Pilot Instructor
Airbus
Montreal, QC
- Full-time
Added 6 hours ago
MJ
Service Manager
Manufacturing Job Site
Antigonish, NS
- Full-time
As a leader of service operations, the Service Manager will:

Vetster Inc

Director of Operations

Toronto, ON, M4V 1C8, Canada

The expected salary band for this position is $160,000-$180,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The expected salary band for this position is $160,000-$180,000
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

Director of Operations at Vetster

Vetster (vetster.com) is the world’s fastest-growing veterinary telehealth and pet care marketplace. Since our launch in 2020, we have established ourselves as a leader in the rapidly growing pet care industry. Named Pet App of the Year, Vetster makes it easier for pet owners to connect with the veterinary care they need - anytime, anywhere.

We know that by empowering pet owners with easy-to-use, convenient services and an open marketplace, we can move the industry forward, create professional opportunities in the veterinary community, and fundamentally improve animal well-being and access to care. The work we are doing is groundbreaking and is changing lives.

We work in cross-functional teams and believe ownership and accountability, along with trust, respect, and inclusion, are core tenets of success in our new working paradigm. At all levels, successful Vetster team members are those who seek to advance their careers and share our ambition to build a global, high-growth brand. Please note that this role is hybrid, with 2 days per week spent in our office in midtown Toronto, located at Yonge and Summerhill.

Join our mission

Reporting to the COO, the Director of Operations will lead two things at once, company-wide operations and planning, and leadership of our Customer Experience organization. CE brings two functions together under one team: Support & Pet Care, and the RVT chat service for pet parents.

On the operations side, you'll partner with the COO on quarterly planning, process design, and the efficiency work that lets Vetster run at twice today's scale, freeing up the COO's time for the relationships and priorities only they can own.

On the CE side, you're stepping into a team made up of people who care, and it shows. We've served our customers well because of them. But the growth ahead is bigger than the systems built for the growth behind us, and we need someone who has lived that exact moment before: a strong team asked to do more, without the tools or structure built for the next stage.

This is not a ramp-up role in either direction. From day one, you'll run CE and shape how the company plans and operates. The two halves feed each other. Patterns you catch in CE often point to fixes the rest of the company needs, and operations work elsewhere often changes what's possible inside CE.

Key Responsibilities

Running Operations

Quarterly Planning & Execution: Partner with the COO on company-wide quarterly planning. Turn strategy into a plan, and a plan into work that ships, giving the COO time back for the relationships and priorities that need their direct attention.
New Initiative Scoping: Take a rough idea from the COO or CEO and turn it into a scoped plan before it goes to a full team, so the first draft of thinking doesn't eat executive time.
Process & Systems: Audit how things get done today. Design and roll out the systems, tools, and standard operating procedures that let the company run at twice today's scale.
Cross-Functional Project Ownership: Initiatives that touch Product, Marketing, and Sales but have no clear single owner today land with this person, so they get scoped and shipped instead of stalling between departments.
Vendor & Budget Ownership: Support tooling, contractor relationships, and any operational spend that currently has no clear owner.
Org-Wide Documentation: Map how work moves across departments, not just inside CE, so key knowledge doesn't live in one person's head.
Risk & Dependency Tracking: Flag where one team's delay quietly becomes another team's blocker, before it shows up in a missed deadline.
Decision Follow-Through: Own the gap between a decision made in a leadership meeting and that decision actually happening, so good calls don't die from lack of a tracker.
Performance & Analytics: Define the KPIs that matter across CE and operations. Use them to catch problems early and to make the case for change.

Leading CE

Team Leadership: Own and lead the CE organization, Support and Pet Care, starting day one. Take a team that already cares and already delivers, and build the structure, systems, and bench strength it needs for the next stage of growth.
Tooling & Efficiency: Bring real fluency with support and CX software, ticketing systems, workforce management, chat platforms, whatever the category. Evaluate what we run today, fix what's slowing the team down, and build the case for what comes next.
AI Competency & Innovation: Active engagement with our AI technologies to optimize operational workflows, automate repetitive tasks, and drive innovation across CE and internal processes.
Operational Efficiency: Cut the time and friction in how CE works, so our RVTs spend more of their day on medical care and less on administrative work.
Core Metrics: Cut cost to serve per ticket by moving repeat, low-complexity issues off RVT time and onto tooling or tiered support, so the expensive hours go to the cases that actually need a medical mind. Improve time to close by fixing the handoffs and queue structure that make simple tickets sit, not by asking people to work faster.

Required Skills & Experience

Been There, Done That: This is the requirement that matters most. You've taken a support or CE function through a fast scale-up, and you can walk us through it in detail: team size before and after, ticket volume, resolution time, the tools you brought in, what broke along the way, and how you fixed it. General operations experience without this specific chapter is not a fit for this role.
Support Software Fluency: Direct, hands-on experience with the tools that make a support team efficient: ticketing platforms, workforce management, chat and CX systems. You should be able to name what you've used and what you'd change.
Team Development: A track record of taking a great team and making it the envy of any industry. Hiring, coaching, and building the bench strength a team needs to handle more without breaking.
Process Optimization: A history of building systems that outlast the person who built them. Come ready to walk through one, in detail.
Data Fluency: Comfortable turning a messy set of numbers into a clear recommendation, and defending it in a room with the CEO in it.
Communication: Clear writing and clear speaking. You can brief a room of executives or a new hire on their first day, and neither one leaves confused.
Judgment Under Ambiguity: You've made calls with incomplete information and lived with the result. Tell us about one that didn't go the way you planned.
Domain Knowledge (Strong Asset): Experience in veterinary, healthcare, telehealth, or online marketplaces.

Why Join Us?

The expected salary band for this position is $160,000-$180,000
Unlimited access to Vetster for your pets.
Dog-friendly office environment.
Generous vacation and personal day policy.
Comprehensive health and dental benefits for you and your family.
RRSP matching program with Wealthsimple
Employee Stock Option Plan.
Parental leave top-up
Opportunities for career growth and international assignments.
A culture of inclusivity, equity, and team engagement.

Interview process:

Introductory 30-minute Google Meet video call with Keltie Neville, People Operations, and Lyndal Moody, Director of Community
30-minute in-person interview at Vetster HQ with Brody Slacer, COO
60-minute in-person case study with Brody Slacer, COO, and other leaders in the business
References and background checks
Offer

Ready to Make a Difference?

Embark on a fulfilling journey with us to shape the future of pet healthcare. If you're driven by innovation, collaboration, and a love for pets, apply now to join our mission-driven team.

Accommodations

Vetster welcomes and encourages applications from everyone! We are committed to accommodating candidates in ways that will make them comfortable and successful throughout the hiring process - both physically and mentally. These accommodations are available at every stage of the application process upon request.

AI Use Statement

For this role, we will use AI screening in our Applicant Tracking System (ATS) to identify keywords and minimum qualifications, as well as note-taking in interviews. These tools will help us identify qualified candidates and move the recruitment process along at a steady pace. If you have any questions about our use of AI, please reach out to us.

Apply About employer

More about this job

Responsibilities

The Director of Operations will lead company-wide operations, quarterly planning, and the Customer Experience organization. This role involves designing systems for scale, managing cross-functional projects, and optimizing operational workflows through AI and data-driven insights.

Requirements

Candidates must have proven experience leading a support or customer experience function through a fast-paced scale-up. Strong fluency in support software, team development, process optimization, and data analysis is required.

Skills

Operations management
Customer experience leadership
Strategic planning
Process design
Project management
Data analysis
Team leadership
Workforce management
Ticketing systems
Budget management
Vendor management
AI technology integration
Cross-functional collaboration
Risk management
Change management
Communication

Benefits

Unlimited access to Vetster for pets
Dog-friendly office
Generous vacation and personal day policy
Comprehensive health and dental benefits
RRSP matching program
Employee Stock Option Plan
Parental leave top-up
Career growth opportunities

Visa sponsorship

Not detected in the job text

Hiring contact

Keltie Neville

Keywords

Operations
Customer Experience
Telehealth
Veterinary
Marketplace
Strategic Planning
Process Optimization
Workforce Management
AI
Data Analysis
KPIs
Project Management
Budgeting
Vendor Management
Cross-functional
Leadership
Scaling
Ticketing Platforms
Change Management
Risk Tracking

Report this job