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Added 16 mins ago
R&
Operations Officer III
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 16 mins ago
SW
ScotiaMcLeod Administrative Associate - Toronto Plaza
Scotia Wealth Management
Toronto, ON
- Full-time
Exceptional client service skills, providing a professional and respectful experience
Added 16 mins ago
SW
ScotiaMcLeod Investment Associate - Toronto Plaza
Scotia Wealth Management
Toronto, ON
- Full-time
Exceptional client service skills, providing a professional and respectful experience
Added 16 mins ago
FU
Legal Advocate
First United Church Community Ministry Society
Vancouver, BC
- Full-time
…your suitability for the role, in particular your training and experience with and/or knowledge of direct client service and one-to-one advocacy for vulnerable and marginalized…
Added 16 mins ago
SW
ScotiaMcLeod Senior Associate - Laval, Qc
Scotia Wealth Management
Laval, QC
- Full-time
Exceptional client service skills, providing a professional and respectful experience
Added 17 mins ago
CO
Casual Personal Trainer - Program Representative - ᐱᓕᕆᐊᒧᑦ ᑭᒡᒐᖅᑐᐃᔨ – ᐃᒻᒥᒧᑦ ᐃᖃᐃᓕᓴᐃᑎᑦᑎᔨ
City of Iqaluit
Iqaluit, NU
- Part-time
Reporting to the Fitness Centre Coordinator, the Program Representative – Personal Trainer provides individualized one-on-one fitness training to clients with a wide range of ages,…
Added 32 mins ago
ScotiaMcLeod Investment Associate - Toronto Plaza
Scotiabank
Toronto, ON
Exceptional client service skills, providing a professional and respectful experience
Added 32 mins ago
ScotiaMcLeod Administrative Associate - Toronto Plaza
Scotiabank
Toronto, ON
Exceptional client service skills, providing a professional and respectful experience
Added 46 mins ago
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Manager Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…to enable an innovative and positive working climate and a client-centric culture. The Manager must work cross functionally within the portfolio and across the organization to support…
Added 46 mins ago
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Client Support Supervisor
Fiserv
Mississauga, ON
- Full-time
…this role, you will lead a contact center team that supports client account inquiries, merchant processing questions, and solution-related service needs. You will help drive consistent…
Added 46 mins ago
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Front Desk Reception (Scarborough)
Axis Therapy & Performance
Toronto, ON · Scarborough, Ontario
- Part-time
At Axis, our client care coordinator team is responsible for providing exceptional client experience and hospitality. The CC ensures excellence in all aspects of front desk operations,…
Added 1 hour ago
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SGS
Mississauga, ON
- Full-time
…entered into the electronic Laboratory Information System or the Client’s Certificate of Analysis before submission to the QA…
Added 1 hour ago
Engineering Designer - Electrical
Systemair
Mississauga, ON
…and create electrical or mechanical schematics according to client requirements. He/she is responsible for creating drawings for components or electrical panels that will be used in the…
Added 1 hour ago
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Director, Strategic Business Development & Enterprise Sales
Objectway
Toronto, ON
- Full-time
Objectway is a global fintech and technology services provider with over 30 years of experience supporting the wealth, banking and asset management industries.
Added 1 hour ago
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Mail Administrator III
Robertson & Company Ltd.
Waterloo, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 1 hour ago
AT
Front Desk Reception (Scarborough)
Axis Therapy & Performance
Toronto, ON · Scarborough, ON
- Part-time
At Axis, our client care coordinator team is responsible for providing exceptional client experience and hospitality. The CC ensures excellence in all aspects of front desk operations,…
Added 1 hour ago
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Professional Sales Representative
Canadian Wealth Inc.
Calgary, AB
- Full-time
We are looking for a motivated, confident, and results-driven Sales Representative to join our Calgary team and help expand our client base.
Added 1 hour ago
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Finance Operations Analyst I
TD
Dieppe, NB
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 1 hour ago
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Nurse C - Enterostomal Therapist
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Saskatoon, SK
- Full-time
…and principles of adult learning in the provision of direct client care, clinical consultation, clinical coordination, clinical problems solving skills, education and…
Added 1 hour ago
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Sales Development Representative #14115
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Canada
- Full-time
As the Sales Development Representative, you will play a key role in generating new business opportunities and expanding the organization's client base. You will identify prospective…
Added 2 hours ago
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Member Services Rep
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Mississauga, ON
- $17.95 CAD / hour
- Full-time
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If…
Added 2 hours ago
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Regional Vice President, Eastern Canada
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ON · Ontario, Canada
- Full-time
Our client is an established, independent Canadian wealth manager with a substantive national footprint. Currently experiencing sustained growth, the organization is seeking a Regional Vice…
Added 2 hours ago
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Biotech Analyst - Level 2 - Bioseparations
SGS
Mississauga, ON
- $30 to $32 CAD / hour
- Full-time
…entered into the electronic Laboratory Information System or the Client’s Certificate of Analysis before submission to the QA…
Added 2 hours ago
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Manager of Regional Programs
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Belleville, ON
- Full-time
Two (2) or more years of recent experience in a leadership role, demonstrating experience as a creative, solutions-focused, client-centered networker and leader
Added 2 hours ago
SB
Field Marketing Coordinator/Coordonnateur du marketing sur le terrain - Montreal, QC
Stanley Black & Decker, Inc.
Montreal, QC · St. Leonard CAN - Blvd Langelier
- Full-time
…compromis à la performance, à l’innovation, à la satisfaction du client et à la responsabilité sociale. C’est maintenant votre chance de devenir l’une de ces personnes au sein de notre…

VetStrategy / Daubigny

Practice Manager

Embrun, ON, Canada

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Job details

Experience: Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.
Posting language: English
Posted: Oct 25, 2026

Original job description

Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners.

We bring this to life through three promises:

Our People Promise – To be a great place to work.
Our Customer Promise – To deliver world-class veterinary care, locally.
Our Sustainability Promise – To be a force for good.

Guided by our values - We Care, We Dare, We Share - we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together.

Job Summary

We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving the success of our practices by ensuring we deliver best-in-class care to our patients and fostering a positive and supportive environment for our employees. The ideal candidate will possess strong leadership skills, a commitment to driving accountability, a focus on operational excellence. A critical role in our success, the Practice Manager must effectively implement strategic initiatives, ensuring a consistent client experience across our network and be a positive representative of VetStrategy in the local community.

Key Responsibilities

Leadership and Team Management

Lead a team of clinical and support colleagues, fostering a positive and collaborative work environment.
Drive accountability by setting clear expectations, providing regular feedback and conducting performance evaluations and talent assessments.
Mentor and develop staff, promoting continuous learning and professional growth.
Ensure the practice is adequately staffed by creating and managing to a labour model in line with the planned budget.
Build and present business cases for talent acquisition needs; coordinate with Talent Acquisition on recruitment activities as required.
Ensure job changes for team members are processed in Dayforce in a timely manner.

Operations Management

Lead daily practice operations, with a focus on efficiency and effectiveness in all processes
Implement and maintain standard operating procedures (SOPs) to ensure high-quality patient care and client service.
Ensure scheduling aligns with business and client needs by actively managing to the practice budget and oversight of the scheduling process and outcomes.
Manage inventory, ensuring the practice is well-stocked and prepared for both clinical and retail needs.
Ensure practice facilities are well-maintained, overseeing cleaning, repairs and equipment management.
Communicate corporate policies and procedures to colleagues, ensuring understanding and compliance.
Actively manage the team by overseeing holiday approvals, tracking absences, and addressing disciplinary issues, in collaboration with the People Operations team as required, ensuring alignment with HR policies.

Financial Management

Develop and manage the practice budget, monitoring financial performance and implementing cost-saving measures.
Analyze financial reports to identify trends and opportunities for improvement.
Engage in budgeting and forecasting for the practice, providing regular financial reports and performance updates to senior management.
Ensure the practice complies with all financial regulations, including handling payments and invoices in line with best practice.

Client Relations

Ensure colleagues foster strong relationships with clients, ensuring their needs are met with compassion and professionalism.
Handle client concerns promptly and effectively, striving for positive outcomes.
Adopt strategies to enhance client retention and increase client satisfaction, such as regular client feedback surveys and improvements to the client journey.
Work closely with the clinical team to coordinate smooth communication between clients and veterinarians, ensuring seamless service from booking to follow-up.

Compliance and Safety

Ensure the practice complies with relevant regulations and standards, including those set by the applicable provincial and territorial veterinary associations and health and safety laws.
Manage health and safety protocols within the practice, including risk assessments, colleague training, and the implementation of best practices.
Ensure all staff are aware of and comply with relevant procedures, including applicable privacy laws, safeguarding, and infection control.
Maintain accurate and up-to-date records, ensuring compliance with patient files and regulatory documentation.
Implement and oversee safety protocols to protect colleagues, patients, client and the community.
Manage the preparation and organization of inspections and other regulatory audits.
Stay up to date on legislative changes and ensure the practice adheres to all relevant regulations though the use of internal communications and tools.

Marketing & Community Outreach

Design and implement local marketing initiatives, including social media management, promotional events, and community engagement activities, to boost client engagement and attract new business.
Engage with local organizations, schools, and events to promote the practice and build strong community relationships.
Participate in community outreach programs and initiatives to enhance the practice's visibility and reputation.

Strategic Initiatives

Create proactive business plans ensuring the adoption of business goals to drive practice growth and improvement.
Implement strategic initiatives and ensure alignment with the practice's goals and objectives.
Monitor the effectiveness of strategic initiatives and provide feedback for continuous improvement.

Skills & Qualifications

Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.
Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
Communication Skills: Excellent written and verbal communication skills, with the ability to interact effectively with clients, staff, and external partners.
Conflict Resolution: Demonstrated ability to effectively resolve conflicts within a team, utilizing strong interpersonal and communication skills to mediate disputes and foster a collaborative work environment
Client-Focused: A commitment to providing high-quality customer service and improving the overall client experience.
Critical Thinking: Proven ability to analyze complex situations, identify key issues, and develop effective solutions. Demonstrates strong problem-solving skills and the capacity to make well-informed decisions under pressure.
Financial Acumen: Basic understanding of financial management, including budgeting, payroll, and financial reporting.
IT Proficiency: Comfortable with practice management systems, Microsoft Office, and other digital tools for managing administrative tasks.
Education: Bachelor's degree/college diploma in business administration or a related field preferred.
Demonstrates our Leadership Behaviours

Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to careers@vetstrategy.com.

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More about this job

Responsibilities

The Practice Manager is responsible for leading clinical and support teams to ensure operational excellence and high-quality patient care. They oversee financial performance, manage daily practice operations, and implement strategic initiatives to drive growth and client satisfaction.

Requirements

Candidates must have at least 3 years of management experience, preferably in a healthcare setting, and strong organizational and leadership skills. A bachelor's degree or diploma in business administration or a related field is preferred.

Skills

Leadership
Team Management
Operations Management
Financial Management
Budgeting
Client Relations
Conflict Resolution
Strategic Planning
Inventory Management
Regulatory Compliance
Health And Safety
Marketing
Performance Evaluation
Staff Development
Problem Solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Practice Manager
Veterinary
Leadership
Operations Management
Budgeting
Financial Reporting
Team Management
SOPs
Inventory Management
Client Relations
Compliance
Health And Safety
Marketing
Strategic Planning
Dayforce
Microsoft Office
Performance Management
Recruitment
Community Outreach
Conflict Resolution

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