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Added 15 mins ago
Corporate - Commercial Lines - Commercial Account Manager
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
The Commercial Account Manager serves as the lead relationship manager and trusted risk advisor for a portfolio of complex commercial clients. This role is responsible for developing and…
Added 15 mins ago
Operations Supervisor and Driver - Durham
Diabetes Canada / National Diabetes Trust
Clarington, ON · Oshawa, ON
Collaborate with Operations Manager and Business Operations staff to develop a plan to achieve local goals and assist in the development of area-marketing strategies for Business Operations
Added 15 mins ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
Added 15 mins ago
MANAGER
Boutique La Vie En Rose
Laval, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 15 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Vaudreuil-Dorion, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 15 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Drummondville, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 15 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Val-d'Or, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 15 mins ago
MANAGER
Boutique La Vie En Rose
Val-d'Or, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 15 mins ago
W
Product Marketing Manager
WELLSTAR
Toronto, ON
- Full-time
Reporting to the VP Marketing, we are hiring a Product Marketing Manager to lead product marketing for our Nexus AI™ platform. You will translate complex clinical AI capabilities into…
Added 15 mins ago
Z
Marketing Manager
Zeifmans
Toronto, ON · North York, ON
- Full-time
Reporting to the Director of Operations, the Marketing Manager works closely with the Marketing Committee to develop and drive Zeifmans’ marketing strategy to build brand awareness, expand…
Added 30 mins ago
Sr. Analyst Sales Programs & Incentives
UFA Co-operative Ltd.
Calgary, AB
Reporting to the Sr. Manager, Product Marketing, the Sr. Analyst, Sales Programs & Incentives is a detail-oriented, analytical role responsible for supporting the development,…
Added 30 mins ago
Senior Manager, Business Banking Deposits Product Management - Tangerine
Scotiabank
Toronto, ON
…to work cross-functionally with Small Business, Technology, Marketing, Risk, Legal, Compliance, Operations, Portfolio Analytics and Finance partners to deliver against growth, margin,…
Added 30 mins ago
TC
Vice President, Client Integration
The Citco Group Limited
Halifax, NS
- Full-time
…Citco’s platforms and operating models. Working across business, operations and technology, you will help shape solutions that improve connectivity, automation, scalability and the overall…
Added 45 mins ago
TO
Campaign Manager - Client Facing
Triumphs of Talent
Toronto, ON
- Full-time
…This role combines client relationship management, campaign operations, and performance analysis to ensure smooth campaign delivery and client…
Added 45 mins ago
CE
Account Manager, Content Distribution
Corus Entertainment
Toronto, ON
- Full-time
Maintain strong relationships with partner contacts and internal teams, including Finance, Legal, Regulatory, Marketing and Operations
Added 45 mins ago
WT
Thermal Spa Manager
wodr thermal spa
AB · Edmonton, AB
- Full-time
…We're opening on a downtown Edmonton rooftop and hiring the manager who will open and lead it, reporting to the General Manager of…
Added 45 mins ago
WT
Product Marketing Manager
WELLSTAR Technologies
Toronto, ON
- Full-time
Reporting to the VP Marketing, we are hiring a Product Marketing Manager to lead product marketing for our Nexus AI™ platform. You will translate complex clinical AI capabilities into…
Added 45 mins ago
GL
Ecommerce Growth Manager
Groupe Lemur, Inc
Montreal, QC
- Full-time
Nous sommes à la recherche d’un(e) Gestionnaire Ecommerce dynamique et axé(e) sur les résultats pour superviser les opérations quotidiennes des boutiques en ligne de Groupe Lemur, Petit Lem…
Added 59 mins ago
PA
Analyst, Revenue Management - Inventory
Porter Airlines Inc.
Toronto, ON
- Full-time
Reporting to the Manager, Revenue Management – Inventory Optimization.This position is responsible for managing Porter's seat inventory for an assigned set of routes within the Porter…
Added 59 mins ago
MC
Supply Chain & Customer Service Coordinator
Magnera Corporation
North Bay, ON
- Full-time
Reporting to the Supply Chain Manager, the Supply Chain & Customer Service Coordinator is responsible for assisting in coordinating customer order fulfillment activities and providing…
Added 59 mins ago
ST
Sales Enablement Manager
SysAid Technologies
Toronto, ON
- Full-time
…the revenue leader and partner with Sales, Customer Success, Marketing, Product and Revenue Operations, so your work shapes how every seller prepares, engages and…
Added 1 hour ago
SC
Creative Retail Sourcing Specialist (Buyer)
Sheridan College
Oakville, ON
- Full-time
Reporting to the Operations Manager, Campus Services, the Creative Retail Sourcing Specialist is responsible for executing sourcing strategies to reduce costs and analyzing vendor spend.…
Added 1 hour ago
S
Sales Enablement Manager
SysAid
Toronto, ON
- Full-time
…the revenue leader and partner with Sales, Customer Success, Marketing, Product and Revenue Operations, so your work shapes how every seller prepares, engages and…
Added 1 hour ago
OS
Marketing Director
OneRiver Software
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
We are at an exciting stage of growth and are looking for an entrepreneurial Director of Marketing to build our marketing function from the ground up.
Added 1 hour ago
LC
Pharmacy Manager
Loblaw Companies Limited
Drumheller, AB
- Full-time
This position reports to the Director of Pharmacy Operations and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet…

VetStrategy / Daubigny

Practice Manager

Embrun, ON, Canada

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Job details

Experience: Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.
Posting language: English
Posted: Oct 25, 2026

Original job description

Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners.

We bring this to life through three promises:

Our People Promise – To be a great place to work.
Our Customer Promise – To deliver world-class veterinary care, locally.
Our Sustainability Promise – To be a force for good.

Guided by our values - We Care, We Dare, We Share - we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together.

Job Summary

We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving the success of our practices by ensuring we deliver best-in-class care to our patients and fostering a positive and supportive environment for our employees. The ideal candidate will possess strong leadership skills, a commitment to driving accountability, a focus on operational excellence. A critical role in our success, the Practice Manager must effectively implement strategic initiatives, ensuring a consistent client experience across our network and be a positive representative of VetStrategy in the local community.

Key Responsibilities

Leadership and Team Management

Lead a team of clinical and support colleagues, fostering a positive and collaborative work environment.
Drive accountability by setting clear expectations, providing regular feedback and conducting performance evaluations and talent assessments.
Mentor and develop staff, promoting continuous learning and professional growth.
Ensure the practice is adequately staffed by creating and managing to a labour model in line with the planned budget.
Build and present business cases for talent acquisition needs; coordinate with Talent Acquisition on recruitment activities as required.
Ensure job changes for team members are processed in Dayforce in a timely manner.

Operations Management

Lead daily practice operations, with a focus on efficiency and effectiveness in all processes
Implement and maintain standard operating procedures (SOPs) to ensure high-quality patient care and client service.
Ensure scheduling aligns with business and client needs by actively managing to the practice budget and oversight of the scheduling process and outcomes.
Manage inventory, ensuring the practice is well-stocked and prepared for both clinical and retail needs.
Ensure practice facilities are well-maintained, overseeing cleaning, repairs and equipment management.
Communicate corporate policies and procedures to colleagues, ensuring understanding and compliance.
Actively manage the team by overseeing holiday approvals, tracking absences, and addressing disciplinary issues, in collaboration with the People Operations team as required, ensuring alignment with HR policies.

Financial Management

Develop and manage the practice budget, monitoring financial performance and implementing cost-saving measures.
Analyze financial reports to identify trends and opportunities for improvement.
Engage in budgeting and forecasting for the practice, providing regular financial reports and performance updates to senior management.
Ensure the practice complies with all financial regulations, including handling payments and invoices in line with best practice.

Client Relations

Ensure colleagues foster strong relationships with clients, ensuring their needs are met with compassion and professionalism.
Handle client concerns promptly and effectively, striving for positive outcomes.
Adopt strategies to enhance client retention and increase client satisfaction, such as regular client feedback surveys and improvements to the client journey.
Work closely with the clinical team to coordinate smooth communication between clients and veterinarians, ensuring seamless service from booking to follow-up.

Compliance and Safety

Ensure the practice complies with relevant regulations and standards, including those set by the applicable provincial and territorial veterinary associations and health and safety laws.
Manage health and safety protocols within the practice, including risk assessments, colleague training, and the implementation of best practices.
Ensure all staff are aware of and comply with relevant procedures, including applicable privacy laws, safeguarding, and infection control.
Maintain accurate and up-to-date records, ensuring compliance with patient files and regulatory documentation.
Implement and oversee safety protocols to protect colleagues, patients, client and the community.
Manage the preparation and organization of inspections and other regulatory audits.
Stay up to date on legislative changes and ensure the practice adheres to all relevant regulations though the use of internal communications and tools.

Marketing & Community Outreach

Design and implement local marketing initiatives, including social media management, promotional events, and community engagement activities, to boost client engagement and attract new business.
Engage with local organizations, schools, and events to promote the practice and build strong community relationships.
Participate in community outreach programs and initiatives to enhance the practice's visibility and reputation.

Strategic Initiatives

Create proactive business plans ensuring the adoption of business goals to drive practice growth and improvement.
Implement strategic initiatives and ensure alignment with the practice's goals and objectives.
Monitor the effectiveness of strategic initiatives and provide feedback for continuous improvement.

Skills & Qualifications

Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.
Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
Communication Skills: Excellent written and verbal communication skills, with the ability to interact effectively with clients, staff, and external partners.
Conflict Resolution: Demonstrated ability to effectively resolve conflicts within a team, utilizing strong interpersonal and communication skills to mediate disputes and foster a collaborative work environment
Client-Focused: A commitment to providing high-quality customer service and improving the overall client experience.
Critical Thinking: Proven ability to analyze complex situations, identify key issues, and develop effective solutions. Demonstrates strong problem-solving skills and the capacity to make well-informed decisions under pressure.
Financial Acumen: Basic understanding of financial management, including budgeting, payroll, and financial reporting.
IT Proficiency: Comfortable with practice management systems, Microsoft Office, and other digital tools for managing administrative tasks.
Education: Bachelor's degree/college diploma in business administration or a related field preferred.
Demonstrates our Leadership Behaviours

Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to careers@vetstrategy.com.

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More about this job

Responsibilities

The Practice Manager is responsible for leading clinical and support teams to ensure operational excellence and high-quality patient care. They oversee financial performance, manage daily practice operations, and implement strategic initiatives to drive growth and client satisfaction.

Requirements

Candidates must have at least 3 years of management experience, preferably in a healthcare setting, and strong organizational and leadership skills. A bachelor's degree or diploma in business administration or a related field is preferred.

Skills

Leadership
Team Management
Operations Management
Financial Management
Budgeting
Client Relations
Conflict Resolution
Strategic Planning
Inventory Management
Regulatory Compliance
Health And Safety
Marketing
Performance Evaluation
Staff Development
Problem Solving
Communication

Visa sponsorship

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Keywords

Practice Manager
Veterinary
Leadership
Operations Management
Budgeting
Financial Reporting
Team Management
SOPs
Inventory Management
Client Relations
Compliance
Health And Safety
Marketing
Strategic Planning
Dayforce
Microsoft Office
Performance Management
Recruitment
Community Outreach
Conflict Resolution

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