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Added 3 hours ago
GR
Chemicals sales representative
G&J Resources Inc
Markham, ON
- Full-time
Develop reports and proposals to illustrate benefits from use of good or service
Added 10 hours ago
TU
Administrative Coordinator
The University of British Columbia
Williams Lake, BC
- $4,756.11 to $5,802.73 CAD / month
- Part-time
…transactions, records management, communications, scheduling, and customer service activities that enable the research station to meet its teaching, research, extension, and community…
Added 13 hours ago
UO
Administrative Coordinator
University of British Columbia
Williams Lake, BC · BOFF | Alex Fraser Research Forest (AFRFT)
- $4,756.11 to $5,802.73 CAD / month
- Part-time
…transactions, records management, communications, scheduling, and customer service activities that enable the research station to meet its teaching, research, extension, and community…
Added 14 hours ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Strong customer service orientation with excellent interpersonal and communication skills, both written and verbal. Ability to communicate with all levels of management.
Added 14 hours ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
ON · Ontario, Canada
- Full-time
Strong customer service orientation with excellent interpersonal and communication skills, both written and verbal. Ability to communicate with all levels of management.
Added 14 hours ago
Territory Sales Representative - Charlottetown
Molson Coors
Charlottetown, PE
In the role of Territory Sales Representative working in Prince Edward Island, you will be part of the Atlantic Commercial team. This position reports to the New Brunswick/PEI District…
Added 14 hours ago
M
Territory Sales Representative - Calgary
Masco
AB · Calgary, Alberta
- Full-time
To thrive as a Sales Representative with Behr, you must be organized, approachable, professional, and be ready to manage every aspect of Behr-related business in five or more Home Depot…
Added 14 hours ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
Quebec, QC
- Full-time
Strong customer service orientation with excellent interpersonal and communication skills, both written and verbal. Ability to communicate with all levels of management.
Added 14 hours ago
CI
Junior Intel Server Support
Compugen Inc
Regina, SK
- Full-time
Installing and maintaining patches, service packs, hot fixes and software releases
Added 14 hours ago
CI
Junior UNIX Midrange Support
Compugen Inc
Regina, SK
- Full-time
Linux/AIX server configuration and administration
Added 15 hours ago
W
Representative - Inside Sales/Représentant(e) – Ventes internes
Wesco
Quebec, QC
- Full-time
As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders,…
Added 15 hours ago
CH
Scheduling Coordinator – Edmonton (Full-Time)
CBI Home Health
Edmonton, AB
- Full-time
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Added 15 hours ago
CH
Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Added 15 hours ago
WR
Customer Service Representative - CONTRACT 6 months
Westlake Royal Building Products
Ottawa, ON
- Full-time
The function of this contract position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized…
Added 15 hours ago
N(
Program Assistant (Temporary), School of Health & Life Sciences
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…procedures, tuition and program fees, academic and student service information, and is responsible for specific tasks within these…
Added 15 hours ago
BI
Insurance Account Representative
Billyard Insurance Group Inc.
Mississauga, ON
- Full-time
…West Office. Must be committed to providing legendary client…
Added 15 hours ago
WP
Customer Service Representative
Westlake Pipe & Fittings
Woodbridge, ON
- Full-time
Participates with Customer Service Team to maintain call service standards
Added 15 hours ago
CH
Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
Added 16 hours ago
CL
Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
Follow approved HR processes, templates, service standards, confidentiality requirements, and documentation controls; recommend practical improvements.
Added 17 hours ago
HP
HPC & AI Software - Engineering Resolution Engineer
Hewlett Packard Enterprise
Mississauga, ON
- $118,500 to $168,500 CAD / year
- Full-time
Provides customer support for HPE's Slingshot software products and collaborates with R&D on issues. Responsibilities may include leading customer troubleshooting meetings, system testing…
Added 17 hours ago
KM
Representant en ventes technologiques (Charlottetown, Prince Edward Island)
Konica Minolta Business Solutions Canada
Charlottetown, PE
- Full-time
We’re looking for a Technology Sales Representative to join our team!
Added 18 hours ago
AC
Member Service Representative I (Full-Time, 13 Month Term) Oakbank
Access Credit Union
Oakbank, MB
- Full-time
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting…
Added 18 hours ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
…Services, Electrical Services, and District Energy, and leads the administration of trades safety compliance, training, inspections, investigations, and emergency response programs. The…
Added 18 hours ago
GR
Resource Planner
Grand River Conservation Authority
Cambridge, ON
- $46.92 to $56.31 CAD / hour
- Full-time
office.” Our Administration Centre is located in a tucked away, natural oasis next to the Shade’s Mills reservoir, where a walk or lunch at the picnic tables provides the opportunity to be…
Added 18 hours ago
HW
Client Services Associate
Harbourfront Wealth Management
Toronto, ON
- $60,000 to $80,000 CAD / year
- Contract
…wealth management firm with over $23 billion in assets under administration, comprised of five integrated entities: CIRO dealer, investment counsel, asset manager, U.S. Registered…

VetStrategy / Daubigny

Practice Manager (Kelowna, BC)

Kelowna, BC, Canada

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Job details

Experience: Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Summary

We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving the success of our practices by ensuring we deliver best-in-class care to our patients and fostering a positive and supportive environment for our employees. The ideal candidate will possess strong leadership skills, a commitment to driving accountability, a focus on operational excellence. A critical role in our success, the Practice Manager must effectively implement strategic initiatives, ensuring a consistent client experience across our network and be a positive representative of VetStrategy in the local community.

Please note this is an evergreen opportunity for future opportunities within our network.

Key Responsibilities

Leadership and Team Management

Lead a team of clinical and support colleagues, fostering a positive and collaborative work environment.
Drive accountability by setting clear expectations, providing regular feedback and conducting performance evaluations and talent assessments.
Mentor and develop staff, promoting continuous learning and professional growth.
Ensure the practice is adequately staffed by creating and managing to a labour model in line with the planned budget.
Build and present business cases for talent acquisition needs; coordinate with Talent Acquisition on recruitment activities as required.
Ensure job changes for team members are processed in Dayforce in a timely manner.

Operations Management

Lead daily practice operations, with a focus on efficiency and effectiveness in all processes
Implement and maintain standard operating procedures (SOPs) to ensure high-quality patient care and client service.
Ensure scheduling aligns with business and client needs by actively managing to the practice budget and oversight of the scheduling process and outcomes.
Manage inventory, ensuring the practice is well-stocked and prepared for both clinical and retail needs.
Ensure practice facilities are well-maintained, overseeing cleaning, repairs and equipment management.
Communicate corporate policies and procedures to colleagues, ensuring understanding and compliance.
Actively manage the team by overseeing holiday approvals, tracking absences, and addressing disciplinary issues, in collaboration with the People Operations team as required, ensuring alignment with HR policies.

Financial Management

Develop and manage the practice budget, monitoring financial performance and implementing cost-saving measures.
Analyze financial reports to identify trends and opportunities for improvement.
Engage in budgeting and forecasting for the practice, providing regular financial reports and performance updates to senior management.
Ensure the practice complies with all financial regulations, including handling payments and invoices in line with best practice.

Client Relations

Ensure colleagues foster strong relationships with clients, ensuring their needs are met with compassion and professionalism.
Handle client concerns promptly and effectively, striving for positive outcomes.
Adopt strategies to enhance client retention and increase client satisfaction, such as regular client feedback surveys and improvements to the client journey.
Work closely with the clinical team to coordinate smooth communication between clients and veterinarians, ensuring seamless service from booking to follow-up.

Compliance and Safety

Ensure the practice complies with relevant regulations and standards, including those set by the applicable provincial and territorial veterinary associations and health and safety laws.
Manage health and safety protocols within the practice, including risk assessments, colleague training, and the implementation of best practices.
Ensure all staff are aware of and comply with relevant procedures, including applicable privacy laws, safeguarding, and infection control.
Maintain accurate and up-to-date records, ensuring compliance with patient files and regulatory documentation.
Implement and oversee safety protocols to protect colleagues, patients, client and the community.
Manage the preparation and organization of inspections and other regulatory audits.
Stay up to date on legislative changes and ensure the practice adheres to all relevant regulations though the use of internal communications and tools.

Marketing & Community Outreach

Design and implement local marketing initiatives, including social media management, promotional events, and community engagement activities, to boost client engagement and attract new business.
Engage with local organizations, schools, and events to promote the practice and build strong community relationships.
Participate in community outreach programs and initiatives to enhance the practice's visibility and reputation.

Strategic Initiatives

Create proactive business plans ensuring the adoption of business goals to drive practice growth and improvement.
Implement strategic initiatives and ensure alignment with the practice's goals and objectives.
Monitor the effectiveness of strategic initiatives and provide feedback for continuous improvement.

Skills & Qualifications

Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.
Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
Communication Skills: Excellent written and verbal communication skills, with the ability to interact effectively with clients, staff, and external partners.
Conflict Resolution: Demonstrated ability to effectively resolve conflicts within a team, utilizing strong interpersonal and communication skills to mediate disputes and foster a collaborative work environment
Client-Focused: A commitment to providing high-quality customer service and improving the overall client experience.
Critical Thinking: Proven ability to analyze complex situations, identify key issues, and develop effective solutions. Demonstrates strong problem-solving skills and the capacity to make well-informed decisions under pressure.
Financial Acumen: Basic understanding of financial management, including budgeting, payroll, and financial reporting.
IT Proficiency: Comfortable with practice management systems, Microsoft Office, and other digital tools for managing administrative tasks.
Education: Bachelor's degree/college diploma in business administration or a related field preferred.
Demonstrates our Leadership Behaviours

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More about this job

Responsibilities

The Practice Manager leads daily operations, manages the clinical and support team, and ensures high-quality patient care and client service. They are also responsible for financial oversight, budget management, and implementing strategic initiatives to drive practice growth.

Requirements

Candidates must have at least 3 years of management experience, preferably in a healthcare setting, and strong organizational and communication skills. A bachelor's degree or diploma in business administration or a related field is preferred.

Skills

Leadership
Team Management
Operational Excellence
Financial Management
Budgeting
Conflict Resolution
Client Relations
Strategic Planning
Performance Management
Inventory Management
Regulatory Compliance
Health And Safety
Marketing
Communication
Critical Thinking
IT Proficiency

Visa sponsorship

Not detected in the job text

Keywords

Practice Manager
Veterinary
Leadership
Operations Management
Budgeting
Financial Reporting
Team Management
SOPs
Inventory Management
Client Retention
Regulatory Compliance
Health And Safety
Marketing
Community Outreach
Strategic Initiatives
Dayforce
Microsoft Office
Performance Evaluations
Talent Acquisition
Conflict Resolution
Business Administration
Patient Care
Clinical Operations
Staff Development
Risk Assessment
Infection Control
Business Planning
Client Experience
Veterinary Associations
Accountability

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