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Added 10 mins ago
MM
Part-Time Financial Service Representative
Money Mart
Ottawa, ON
- Part-time
…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 10 mins ago
PH
Patient Resident Care Manager - Older Adult Clinics (Centre for Healthy Aging) & Post-COVID Recovery Clinic
Providence Healthcare
Vancouver, BC
- Full-time
…integrated care delivery model.2. Collaborates with the Physician Operations Leader to plan and manage the provision of effective and efficient care within assigned sub-units to support the…
Added 10 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
London, ON
- Part-time
RCSS 1205 Oxford St W, London, ON N6H 1V9 is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming atmosphere,…
Added 10 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Sudbury, ON
- Part-time
RCSS 1485 Lasalle Blvd, Greater Sudbury, ON P3A 5H7 is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming…
Added 10 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Chatham-Kent, ON
- Part-time
RCSS 791 St Clair St, Chatham, ON N7M 5J7 is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming atmosphere,…
Added 10 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Mississauga, ON
- Part-time
RCSS 3050 Argentia Rd, Mississauga, ON L5N 8P7 is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming atmosphere,…
Added 10 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Oshawa, ON
- Part-time
RCSS 1385 Harmony Rd N, Oshawa, ON L1K 0Z6 is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming atmosphere,…
Added 10 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Milton, ON
- Part-time
RCSS 820 Main St E, Milton, ON L9T 0J4 is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming atmosphere,…
Added 10 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Toronto, ON
- Part-time
RCSS 51 Gerry Fitzgerald Dr, North York, ON M3J 3N4 is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming…
Added 25 mins ago
Outside Sales Representative
Axiom Builders
Delta, BC
The Outside Sales Representative is responsible for driving business growth for Greywolf Equipment through proactive prospecting, developing new customer relationships, and expanding…
Added 25 mins ago
B
Manager Crisis, resiliency & travel security program
Bombardier
Mississauga, ON
- Full-time
…the global enterprise and ensure resilience and continuity of…
Added 25 mins ago
CM
Propulsion Engineer
Carter Murray
Montreal, QC
- $75,000 to $150,000 CAD / year
- Full-time
The Propulsion Engineer provides technical engineering support for CFM56 engine maintenance, repair, and overhaul (MRO) activities. This role works closely with production teams to…
Added 40 mins ago
H
Manager Royal University Hospital, Jim Patterson Children's Hospital, Saskatoon City Hospital Genera
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…functionally within the portfolio and across the organization to support operations. The Manager will develop partnerships and work closely with system and community…
Added 40 mins ago
WM
Inside Sales Representative
Williams Machinery
Surrey, BC
- Full-time
Sell Solutions: Promote equipment, parts, service, and maintenance solutions that keep customers' operations moving.
Added 55 mins ago
CH
LPN - Operating Room - 0.8 FTE
Clearpoint Health Network Inc.
Saskatoon, SK
- Full-time
Maintains patient confidence and protects operations by keeping information confidential.
Added 55 mins ago
CH
Registered Nurse - Operating Room 0.8 FTE
Clearpoint Health Network Inc.
Saskatoon, SK
- Full-time
Maintains patient confidence and protects operations by keeping information confidential.
Added 55 mins ago
Future Opportunities - Lifeguard/Instructor I
City of Regina
Regina, SK
If you are selected to move forward in the recruitment process, a representative from the City of Regina will contact you directly.
Added 55 mins ago
H
Manager Health Services Unity
HealthCareersInSask.ca
Unity, SK
- Full-time
…functionally within the portfolio and across the organization to support operations. The Manager will develop partnerships and work closely with system and community…
Added 55 mins ago
GT
Softgoods Associate (Full-Time)
Giant Tiger
Hawkesbury, ON
- Full-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 55 mins ago
GT
Softgoods Associate (Full-Time)
Giant Tiger
Hawkesbury, ON
- Full-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 55 mins ago
Field Operations / Agronomy Operations Intern (Portage La Prairie)
Simplot
Portage la Prairie, MB
This role will work for and support Group Field Operations Raw Procurement Manager, Field Representative, and Raw Planner/Scheduler in the area of supporting the procurement of potatoes and…
Added 1 hour ago
CS
Ticketing Operations Specialist
Calgary Stampeder Football Club
Calgary, AB
- Full-time
This role supports ticketing operations to deliver an exceptional guest experience. Responsibilities include managing event builds, ticket inventory, payment plans, and renewal programs;…
Added 1 hour ago
C
Director, Project Deveopment (Quebec & Atlantic Canada)
Corix
Montreal, QC
- Other
Collaborate with Project Development, Regulatory Affairs, Finance and Operations teams to ensure local insight is reflected in project planning and decision-making, and support coordination…
Added 1 hour ago
Territory Sales Manager
Vast auto Distribution
Brockville, ON
…standards, administrative policies, and other initiatives to support sales growth within the assigned…
Added 1 hour ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Ottawa, ON
- Part-time
RCSS 4270 Innes Rd, Ottawa, ON K4A 5E6 is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a welcoming atmosphere,…

VetStrategy / Daubigny

Practice Manager (Kelowna, BC)

Kelowna, BC, Canada

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Job details

Experience: Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Summary

We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving the success of our practices by ensuring we deliver best-in-class care to our patients and fostering a positive and supportive environment for our employees. The ideal candidate will possess strong leadership skills, a commitment to driving accountability, a focus on operational excellence. A critical role in our success, the Practice Manager must effectively implement strategic initiatives, ensuring a consistent client experience across our network and be a positive representative of VetStrategy in the local community.

Please note this is an evergreen opportunity for future opportunities within our network.

Key Responsibilities

Leadership and Team Management

Lead a team of clinical and support colleagues, fostering a positive and collaborative work environment.
Drive accountability by setting clear expectations, providing regular feedback and conducting performance evaluations and talent assessments.
Mentor and develop staff, promoting continuous learning and professional growth.
Ensure the practice is adequately staffed by creating and managing to a labour model in line with the planned budget.
Build and present business cases for talent acquisition needs; coordinate with Talent Acquisition on recruitment activities as required.
Ensure job changes for team members are processed in Dayforce in a timely manner.

Operations Management

Lead daily practice operations, with a focus on efficiency and effectiveness in all processes
Implement and maintain standard operating procedures (SOPs) to ensure high-quality patient care and client service.
Ensure scheduling aligns with business and client needs by actively managing to the practice budget and oversight of the scheduling process and outcomes.
Manage inventory, ensuring the practice is well-stocked and prepared for both clinical and retail needs.
Ensure practice facilities are well-maintained, overseeing cleaning, repairs and equipment management.
Communicate corporate policies and procedures to colleagues, ensuring understanding and compliance.
Actively manage the team by overseeing holiday approvals, tracking absences, and addressing disciplinary issues, in collaboration with the People Operations team as required, ensuring alignment with HR policies.

Financial Management

Develop and manage the practice budget, monitoring financial performance and implementing cost-saving measures.
Analyze financial reports to identify trends and opportunities for improvement.
Engage in budgeting and forecasting for the practice, providing regular financial reports and performance updates to senior management.
Ensure the practice complies with all financial regulations, including handling payments and invoices in line with best practice.

Client Relations

Ensure colleagues foster strong relationships with clients, ensuring their needs are met with compassion and professionalism.
Handle client concerns promptly and effectively, striving for positive outcomes.
Adopt strategies to enhance client retention and increase client satisfaction, such as regular client feedback surveys and improvements to the client journey.
Work closely with the clinical team to coordinate smooth communication between clients and veterinarians, ensuring seamless service from booking to follow-up.

Compliance and Safety

Ensure the practice complies with relevant regulations and standards, including those set by the applicable provincial and territorial veterinary associations and health and safety laws.
Manage health and safety protocols within the practice, including risk assessments, colleague training, and the implementation of best practices.
Ensure all staff are aware of and comply with relevant procedures, including applicable privacy laws, safeguarding, and infection control.
Maintain accurate and up-to-date records, ensuring compliance with patient files and regulatory documentation.
Implement and oversee safety protocols to protect colleagues, patients, client and the community.
Manage the preparation and organization of inspections and other regulatory audits.
Stay up to date on legislative changes and ensure the practice adheres to all relevant regulations though the use of internal communications and tools.

Marketing & Community Outreach

Design and implement local marketing initiatives, including social media management, promotional events, and community engagement activities, to boost client engagement and attract new business.
Engage with local organizations, schools, and events to promote the practice and build strong community relationships.
Participate in community outreach programs and initiatives to enhance the practice's visibility and reputation.

Strategic Initiatives

Create proactive business plans ensuring the adoption of business goals to drive practice growth and improvement.
Implement strategic initiatives and ensure alignment with the practice's goals and objectives.
Monitor the effectiveness of strategic initiatives and provide feedback for continuous improvement.

Skills & Qualifications

Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.
Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
Communication Skills: Excellent written and verbal communication skills, with the ability to interact effectively with clients, staff, and external partners.
Conflict Resolution: Demonstrated ability to effectively resolve conflicts within a team, utilizing strong interpersonal and communication skills to mediate disputes and foster a collaborative work environment
Client-Focused: A commitment to providing high-quality customer service and improving the overall client experience.
Critical Thinking: Proven ability to analyze complex situations, identify key issues, and develop effective solutions. Demonstrates strong problem-solving skills and the capacity to make well-informed decisions under pressure.
Financial Acumen: Basic understanding of financial management, including budgeting, payroll, and financial reporting.
IT Proficiency: Comfortable with practice management systems, Microsoft Office, and other digital tools for managing administrative tasks.
Education: Bachelor's degree/college diploma in business administration or a related field preferred.
Demonstrates our Leadership Behaviours

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More about this job

Responsibilities

The Practice Manager leads daily operations, manages the clinical and support team, and ensures high-quality patient care and client service. They are also responsible for financial oversight, budget management, and implementing strategic initiatives to drive practice growth.

Requirements

Candidates must have at least 3 years of management experience, preferably in a healthcare setting, and strong organizational and communication skills. A bachelor's degree or diploma in business administration or a related field is preferred.

Skills

Leadership
Team Management
Operational Excellence
Financial Management
Budgeting
Conflict Resolution
Client Relations
Strategic Planning
Performance Management
Inventory Management
Regulatory Compliance
Health And Safety
Marketing
Communication
Critical Thinking
IT Proficiency

Visa sponsorship

Not detected in the job text

Keywords

Practice Manager
Veterinary
Leadership
Operations Management
Budgeting
Financial Reporting
Team Management
SOPs
Inventory Management
Client Retention
Regulatory Compliance
Health And Safety
Marketing
Community Outreach
Strategic Initiatives
Dayforce
Microsoft Office
Performance Evaluations
Talent Acquisition
Conflict Resolution
Business Administration
Patient Care
Clinical Operations
Staff Development
Risk Assessment
Infection Control
Business Planning
Client Experience
Veterinary Associations
Accountability

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