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Added 2 hours ago
MM
Manager, Export Liner
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
The role serves as the primary commercial representative for the assigned trade(s), building and maintaining strong relationships with principals, customers, industry partners, and internal…
Added 4 hours ago
Senior Payroll Specialist - Canada - On Site
Vensure Employer Solutions
Westmount, QC
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology,…
Added 8 hours ago
TH
Senior Laboratory Technologist -CVH Microbiology
Trillium Health Partners
Mississauga, ON
- Full-time
Working collaboratively with the Laboratory Manager, Medical/Scientific staff and the laboratory team, the Senior Technologist supports overall laboratory operations, workflow, staffing…
Added 10 hours ago
People Business Partner
Jack Morton Worldwide
Oakville, ON
…function as a product to design, iterate on, and improve, not a service desk to…
Added 16 hours ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…offering support to PM&A departments and collaborating with Senior Leadership across various business partners. Areas of expertise may include but are not limited to any combination of the…
Added 16 hours ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
ON · Ontario, Canada
- Full-time
…offering support to PM&A departments and collaborating with Senior Leadership across various business partners. Areas of expertise may include but are not limited to any combination of the…
Added 17 hours ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
Quebec, QC
- Full-time
…offering support to PM&A departments and collaborating with Senior Leadership across various business partners. Areas of expertise may include but are not limited to any combination of the…
Added 17 hours ago
GO
Manager of Operations and Administrative Services
Government of Manitoba
Winnipeg, MB
- Full-time
THIS POSITION IS OPEN ONLY TO EMPLOYEES OF THE MANITOBA PUBLIC SERVICE.
Added 17 hours ago
GO
Director, Education Administration Services
Government of Manitoba
Winnipeg, MB
- Full-time
THIS POSITION IS OPEN ONLY TO EMPLOYEES OF THE MANITOBA PUBLIC SERVICE.
Added 17 hours ago
GO
Operating Engineer
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 18 hours ago
SA
Customer Care Representative - 3-Month Contract | 9:00 AM-5:00 PM
Sonova AG
Maple Ridge, BC
- $22 to $23 CAD / hour
Connect Hearing, part of the Sonova Group, is seeking a friendly, organized, and customer-focused Customer Care Representative to support daily operations at one of our hearing healthcare…
Added 18 hours ago
M
Commissioned Alberta Land Surveyor (ALS)
McElhanney
Grande Prairie, AB
- Full-time
…junior staff and continue developing under the guidance of senior management and surveying specialists across the…
Added 18 hours ago
M
Division Manager – Environmental Services, Site Assessment & Remediation
McElhanney
Victoria, BC
- Full-time
As a senior professional, you will continue to build and lead a team of skilled professionals while working with technical staff on a variety of environmental projects across several…
Added 18 hours ago
BH
Property Representative 2 (Interconnections and Site C)
BC Hydro
Vancouver, BC
- $104,800 to $112,800 CAD / year
- Full-time
…budgets; preparing and presenting recommendations for approval by senior management; implementing and providing project leadership over approved…
Added 18 hours ago
S
Manager - Stabilization
St.Amant
Winnipeg, MB
- $53.18 to $63.17 CAD / hour
- Full-time
…Services by ensuring that the individuals supported within the service area receive person and family-centred support whether they are here for a short term stay or for a longer period of…
Added 18 hours ago
AP
Tech Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
- Full-time
…architectural direction for our Java development initiatives. This is a senior, hands-on role: you’ll help set technical direction and architect solutions while staying technically involved…
Added 18 hours ago
CL
Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
…governance, escalates significant risks and exceptions to the Senior Manager, Human Resources, and remains responsible for coordinating approved actions through…
Added 19 hours ago
PH
Patient Resident Care Manager - Older Adult Clinics (Centre for Healthy Aging) & Post-COVID Recovery Clinic
Providence Healthcare
Vancouver, BC
- Full-time
Reporting to the Program Director or Senior Manager, this key role provides:
Added 19 hours ago
AP
Full Stack Team Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
…architectural direction for our Java development initiatives. This is a senior, hands-on role: you’ll help set technical direction and architect solutions while staying technically involved…
Added 19 hours ago
H
Physical Therapist Degree Senior
HealthCareersInSask.ca
Rosetown, SK
- Part-time
Job Description: The Physical Therapist – Degree – Senior provides leadership to the activities of the clinical service area of specialization within the physiotherapy service to ensure…
Added 20 hours ago
Director, Office of the Dean
University of Toronto
Toronto, ON
…international relations. Acting as a principal advisor and representative for the Dean, you will liaise with senior academic, hospital and external partners to advance strategic commitments…
Added 20 hours ago
Admissions Officer
St. George's University
ON
The Admissions Officer serves as a representative of the Medforth Global Education (MGE) Admissions team, serving one of their universities, by guiding prospective students through the…
Added 20 hours ago
U
Customer Service Representative - UniFirst Canada
UniFirst
Mississauga, ON
- Full-time
UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those…
Added 20 hours ago
M
AVP, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
Operational Transformation & Value Realization: Lead enterprise operational transformation initiatives across customer service, operations, digital channels, workforce productivity, and…
Added 20 hours ago
HI
Sales Manager - Western Canada
Holland Imports Inc.
Surrey, BC
- Full-time
Develop annual sales targets, gross margin objectives, and operating budgets, ensuring clear communication of individual goals to each Sales Representative.

VetStrategy / Daubigny

Practice Manager (Kelowna, BC)

Kelowna, BC, Canada

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Job details

Experience: Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Summary

We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving the success of our practices by ensuring we deliver best-in-class care to our patients and fostering a positive and supportive environment for our employees. The ideal candidate will possess strong leadership skills, a commitment to driving accountability, a focus on operational excellence. A critical role in our success, the Practice Manager must effectively implement strategic initiatives, ensuring a consistent client experience across our network and be a positive representative of VetStrategy in the local community.

Please note this is an evergreen opportunity for future opportunities within our network.

Key Responsibilities

Leadership and Team Management

Lead a team of clinical and support colleagues, fostering a positive and collaborative work environment.
Drive accountability by setting clear expectations, providing regular feedback and conducting performance evaluations and talent assessments.
Mentor and develop staff, promoting continuous learning and professional growth.
Ensure the practice is adequately staffed by creating and managing to a labour model in line with the planned budget.
Build and present business cases for talent acquisition needs; coordinate with Talent Acquisition on recruitment activities as required.
Ensure job changes for team members are processed in Dayforce in a timely manner.

Operations Management

Lead daily practice operations, with a focus on efficiency and effectiveness in all processes
Implement and maintain standard operating procedures (SOPs) to ensure high-quality patient care and client service.
Ensure scheduling aligns with business and client needs by actively managing to the practice budget and oversight of the scheduling process and outcomes.
Manage inventory, ensuring the practice is well-stocked and prepared for both clinical and retail needs.
Ensure practice facilities are well-maintained, overseeing cleaning, repairs and equipment management.
Communicate corporate policies and procedures to colleagues, ensuring understanding and compliance.
Actively manage the team by overseeing holiday approvals, tracking absences, and addressing disciplinary issues, in collaboration with the People Operations team as required, ensuring alignment with HR policies.

Financial Management

Develop and manage the practice budget, monitoring financial performance and implementing cost-saving measures.
Analyze financial reports to identify trends and opportunities for improvement.
Engage in budgeting and forecasting for the practice, providing regular financial reports and performance updates to senior management.
Ensure the practice complies with all financial regulations, including handling payments and invoices in line with best practice.

Client Relations

Ensure colleagues foster strong relationships with clients, ensuring their needs are met with compassion and professionalism.
Handle client concerns promptly and effectively, striving for positive outcomes.
Adopt strategies to enhance client retention and increase client satisfaction, such as regular client feedback surveys and improvements to the client journey.
Work closely with the clinical team to coordinate smooth communication between clients and veterinarians, ensuring seamless service from booking to follow-up.

Compliance and Safety

Ensure the practice complies with relevant regulations and standards, including those set by the applicable provincial and territorial veterinary associations and health and safety laws.
Manage health and safety protocols within the practice, including risk assessments, colleague training, and the implementation of best practices.
Ensure all staff are aware of and comply with relevant procedures, including applicable privacy laws, safeguarding, and infection control.
Maintain accurate and up-to-date records, ensuring compliance with patient files and regulatory documentation.
Implement and oversee safety protocols to protect colleagues, patients, client and the community.
Manage the preparation and organization of inspections and other regulatory audits.
Stay up to date on legislative changes and ensure the practice adheres to all relevant regulations though the use of internal communications and tools.

Marketing & Community Outreach

Design and implement local marketing initiatives, including social media management, promotional events, and community engagement activities, to boost client engagement and attract new business.
Engage with local organizations, schools, and events to promote the practice and build strong community relationships.
Participate in community outreach programs and initiatives to enhance the practice's visibility and reputation.

Strategic Initiatives

Create proactive business plans ensuring the adoption of business goals to drive practice growth and improvement.
Implement strategic initiatives and ensure alignment with the practice's goals and objectives.
Monitor the effectiveness of strategic initiatives and provide feedback for continuous improvement.

Skills & Qualifications

Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.
Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
Communication Skills: Excellent written and verbal communication skills, with the ability to interact effectively with clients, staff, and external partners.
Conflict Resolution: Demonstrated ability to effectively resolve conflicts within a team, utilizing strong interpersonal and communication skills to mediate disputes and foster a collaborative work environment
Client-Focused: A commitment to providing high-quality customer service and improving the overall client experience.
Critical Thinking: Proven ability to analyze complex situations, identify key issues, and develop effective solutions. Demonstrates strong problem-solving skills and the capacity to make well-informed decisions under pressure.
Financial Acumen: Basic understanding of financial management, including budgeting, payroll, and financial reporting.
IT Proficiency: Comfortable with practice management systems, Microsoft Office, and other digital tools for managing administrative tasks.
Education: Bachelor's degree/college diploma in business administration or a related field preferred.
Demonstrates our Leadership Behaviours

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More about this job

Responsibilities

The Practice Manager leads daily operations, manages the clinical and support team, and ensures high-quality patient care and client service. They are also responsible for financial oversight, budget management, and implementing strategic initiatives to drive practice growth.

Requirements

Candidates must have at least 3 years of management experience, preferably in a healthcare setting, and strong organizational and communication skills. A bachelor's degree or diploma in business administration or a related field is preferred.

Skills

Leadership
Team Management
Operational Excellence
Financial Management
Budgeting
Conflict Resolution
Client Relations
Strategic Planning
Performance Management
Inventory Management
Regulatory Compliance
Health And Safety
Marketing
Communication
Critical Thinking
IT Proficiency

Visa sponsorship

Not detected in the job text

Keywords

Practice Manager
Veterinary
Leadership
Operations Management
Budgeting
Financial Reporting
Team Management
SOPs
Inventory Management
Client Retention
Regulatory Compliance
Health And Safety
Marketing
Community Outreach
Strategic Initiatives
Dayforce
Microsoft Office
Performance Evaluations
Talent Acquisition
Conflict Resolution
Business Administration
Patient Care
Clinical Operations
Staff Development
Risk Assessment
Infection Control
Business Planning
Client Experience
Veterinary Associations
Accountability

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