Jobs in Canada

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Added 4 mins ago
Financial Service Representative
Money Mart
Thunder Bay, ON
…or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with…
Added 4 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 4 mins ago
FB
Customer Service Representative
Farm Boy Inc.
London, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 4 mins ago
AW
Adjoint(e) exécutif au Chef de la direction - Executive Assistant to the CEO
AJ Walter Aviation
Montreal, QC
- Full-time
…du chef de la direction grâce à un soutien rigoureux et un service de grande…
Added 4 mins ago
S
Représentant commercial – Extrémités – Montréal / Sales Representative - Extremities - Montreal
Stryker
Montreal, QC · Canada, Virtual Address
- Full-time
In this role, you will develop strategic approaches to optimize customer service and support the acquisition of new customers through technical expertise. If you are passionate about…
Added 4 mins ago
FC
Technical Inside Sales
Flow Control Group
Mississauga, ON
- Full-time
Preston Phipps is looking for a technically capable, organized and customer-focused Inside Sales Representative to support our Central Canada sales team. This role is at the centre of our…
Added 4 mins ago
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Peloton Expert (Full-Time) - Calgary Retail
Peloton
Calgary, AB
- Full-time
…Manager, you provide excellent in-store experiences and sales support within our retail stores. You educate visitors on the portfolio of Peloton products and content, creating meaningful…
Added 19 mins ago
FB
Customer Service Representative
Farm Boy Inc.
London, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 19 mins ago
A
Bilingual Customer Service Experience Representative, Temporary
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Temporary
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Bilingual Customer Service Experience…
Added 19 mins ago
C
Customer Service / Tech Support Rep (Bilingual English / French) On-Site
Concentrix
Belleville, ON
- Full-time
Must have a high school diploma or GED · Must have at least one year customer service experience
Added 19 mins ago
GF
Local Class 1 Delivery Driver
Gordon Food Service - Canada
Dryden, ON
- Full-time
The successful candidate must reside in Dryden or surrounding area · Schedule: Day Shift | Monday, Tuesday, Thursday & Friday | 4 days x 10 Hours | Start times between 3AM - 7AM
Added 19 mins ago
CG
Host and Hostess, Part Time Casual
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Saskatoon, SK
- $15.75 CAD / hour
- Part-time
…because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000…
Added 19 mins ago
QM
Représentant(e) du service à la clientèle dans le secteur automobile
Quantum Management Services Ltd.
Montreal, QC
- $23.5 CAD / hour
- Full-time
Horaire : quart de jour - 37,5 heures/semaine · Schedule: Day shift - 37.5 hours/week
Added 19 mins ago
Practice Manager (Ottawa, ON)
VetStrategy / Daubigny
Ottawa, ON
…consistent client experience across our network and be a positive representative of VetStrategy in the local…
Added 19 mins ago
Program Manager (Dogwood)
Connective
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Implements a system of staff and volunteer orientation, supervision, in-service training and evaluation
Added 19 mins ago
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District Representative II
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- Full-time
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Added 19 mins ago
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Représentant principal du service clientèle bilingue
Cardinal Health
Quebec, QC · ON · Canada-Quebec-WFH
- Full-time
Le service clientèle est chargé d'établir, de maintenir et d'améliorer les relations commerciales avec les clients par le biais de la gestion des contrats, des commandes des clients et de…
Added 19 mins ago
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Business Development Representative
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Kitchener, ON
- Full-time
Business Development Representative – Kitchener, ON
Added 19 mins ago
A
Bilingual Customer Service Experience Representative, Temporary
Aviso
Vancouver, BC
- $52,000 to $60,000 CAD / year
- Temporary
Customers and financial advisors call us for questions, help and support for our products. Reporting to the Supervisor, Service Center, the Bilingual Customer Service Experience…
Added 19 mins ago
CG
Game Day Retail Associate Part Time Seasonal
Compass Group Canada
AB · Edmonton, AB
- $15.75 CAD / hour
- Part-time
Provide world class customer service through effective communication and creating the ultimate shopping experience for our fans as well as supporting additional back of house operations.
Added 20 mins ago
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Dental Software Technical Support
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Burnaby, BC
- Full-time
ClearDent is looking for a driven and enthusiastic Dental Software Technical Support representative to serve as the first point of contact for resolving customer inquiries. This position…
Added 20 mins ago
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Sales Associate
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- Part-time
Must have access to reliable transportation
Added 34 mins ago
Account Manager
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Kitchener, ON
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 34 mins ago
SE
Inside Sales Representative
Sager Electronics
Woodbridge, ON
- $50,000 to $97,000 CAD / year
- Full-time
…to our continued success, we’re looking for an Inside Sales Representative with at least two years of related experience to join our Woodbridge, Ontario…
Added 49 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…

VetStrategy / Daubigny

Practice Manager (Ottawa, ON)

Ottawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.
Posting language: English
Posted: Nov 13, 2026

Original job description

Job Summary

We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving the success of our practices by ensuring we deliver best-in-class care to our patients and fostering a positive and supportive environment for our employees. The ideal candidate will possess strong leadership skills, a commitment to driving accountability, a focus on operational excellence. A critical role in our success, the Practice Manager must effectively implement strategic initiatives, ensuring a consistent client experience across our network and be a positive representative of VetStrategy in the local community.

Please note this is an evergreen opportunity for future opportunities within our network.

Key Responsibilities

Leadership and Team Management

Lead a team of clinical and support colleagues, fostering a positive and collaborative work environment.
Drive accountability by setting clear expectations, providing regular feedback and conducting performance evaluations and talent assessments.
Mentor and develop staff, promoting continuous learning and professional growth.
Ensure the practice is adequately staffed by creating and managing to a labour model in line with the planned budget.
Build and present business cases for talent acquisition needs; coordinate with Talent Acquisition on recruitment activities as required.
Ensure job changes for team members are processed in Dayforce in a timely manner.

Operations Management

Lead daily practice operations, with a focus on efficiency and effectiveness in all processes
Implement and maintain standard operating procedures (SOPs) to ensure high-quality patient care and client service.
Ensure scheduling aligns with business and client needs by actively managing to the practice budget and oversight of the scheduling process and outcomes.
Manage inventory, ensuring the practice is well-stocked and prepared for both clinical and retail needs.
Ensure practice facilities are well-maintained, overseeing cleaning, repairs and equipment management.
Communicate corporate policies and procedures to colleagues, ensuring understanding and compliance.
Actively manage the team by overseeing holiday approvals, tracking absences, and addressing disciplinary issues, in collaboration with the People Operations team as required, ensuring alignment with HR policies.

Financial Management

Develop and manage the practice budget, monitoring financial performance and implementing cost-saving measures.
Analyze financial reports to identify trends and opportunities for improvement.
Engage in budgeting and forecasting for the practice, providing regular financial reports and performance updates to senior management.
Ensure the practice complies with all financial regulations, including handling payments and invoices in line with best practice.

Client Relations

Ensure colleagues foster strong relationships with clients, ensuring their needs are met with compassion and professionalism.
Handle client concerns promptly and effectively, striving for positive outcomes.
Adopt strategies to enhance client retention and increase client satisfaction, such as regular client feedback surveys and improvements to the client journey.
Work closely with the clinical team to coordinate smooth communication between clients and veterinarians, ensuring seamless service from booking to follow-up.

Compliance and Safety

Ensure the practice complies with relevant regulations and standards, including those set by the applicable provincial and territorial veterinary associations and health and safety laws.
Manage health and safety protocols within the practice, including risk assessments, colleague training, and the implementation of best practices.
Ensure all staff are aware of and comply with relevant procedures, including applicable privacy laws, safeguarding, and infection control.
Maintain accurate and up-to-date records, ensuring compliance with patient files and regulatory documentation.
Implement and oversee safety protocols to protect colleagues, patients, client and the community.
Manage the preparation and organization of inspections and other regulatory audits.
Stay up to date on legislative changes and ensure the practice adheres to all relevant regulations though the use of internal communications and tools.

Marketing & Community Outreach

Design and implement local marketing initiatives, including social media management, promotional events, and community engagement activities, to boost client engagement and attract new business.
Engage with local organizations, schools, and events to promote the practice and build strong community relationships.
Participate in community outreach programs and initiatives to enhance the practice's visibility and reputation.

Strategic Initiatives

Create proactive business plans ensuring the adoption of business goals to drive practice growth and improvement.
Implement strategic initiatives and ensure alignment with the practice's goals and objectives.
Monitor the effectiveness of strategic initiatives and provide feedback for continuous improvement.

Skills & Qualifications

Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare.
Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
Communication Skills: Excellent written and verbal communication skills, with the ability to interact effectively with clients, staff, and external partners.
Conflict Resolution: Demonstrated ability to effectively resolve conflicts within a team, utilizing strong interpersonal and communication skills to mediate disputes and foster a collaborative work environment
Client-Focused: A commitment to providing high-quality customer service and improving the overall client experience.
Critical Thinking: Proven ability to analyze complex situations, identify key issues, and develop effective solutions. Demonstrates strong problem-solving skills and the capacity to make well-informed decisions under pressure.
Financial Acumen: Basic understanding of financial management, including budgeting, payroll, and financial reporting.
IT Proficiency: Comfortable with practice management systems, Microsoft Office, and other digital tools for managing administrative tasks.
Education: Bachelor's degree/college diploma in business administration or a related field preferred.
Demonstrates our Leadership Behaviours

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Practice Manager leads daily clinical and support operations, ensuring high-quality patient care and operational efficiency. They are responsible for financial management, team development, and fostering strong client relationships within the community.

Requirements

Candidates must have a minimum of 3 years of management experience, preferably in a healthcare setting. Strong leadership, financial acumen, and excellent communication skills are essential for this role.

Skills

Leadership
Team Management
Operations Management
Financial Management
Budgeting
Client Relations
Conflict Resolution
Strategic Planning
Performance Management
Inventory Management
Regulatory Compliance
Marketing
Critical Thinking
Communication Skills
Organizational Skills
IT Proficiency

Visa sponsorship

Not detected in the job text

Keywords

Veterinary Practice
Practice Manager
Operations Management
Budgeting
Financial Reporting
Team Leadership
Talent Acquisition
Dayforce
SOPs
Inventory Management
Client Retention
Health And Safety
Regulatory Audits
Marketing Initiatives
Community Outreach
Strategic Initiatives
Performance Evaluations
Conflict Resolution
Microsoft Office
Practice Management Systems

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Work requirements

Jobs in Canada