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Added 21 days ago
Architecte de solutions senior | Senior Solutions Architect, ISV Canada
Amazon
Ottawa, ON · Montreal, QC
…transformational cloud adoption. You will design end-to-end architectures, lead cross-team solution delivery, and create reusable assets that benefit customers across the organization. This…
Added 11 days ago
OSS Software Developer
Rogers Communications
Montreal, QC
As a OSS Software Developer you will be part of a team responsible for delivering and supporting enterprise Fault Management, Automation and Operations Support Systems. You will work…
Added 26 days ago
QE Lead, Quality, Non-Functional
Vancity
ON · Ontario, Canada
Full-time
As an Engineering Lead, Quality, Non-Functional, you will play a senior technical role responsible for ensuring the quality engineering capabilities, performance, scalability, reliability,…
Added 26 days ago
Senior Java Developer
CGI
Toronto, ON
Full-time
…still growing! Join Canada's largest IT Company as a Senior Java Developer, in our Financial Services Sector in Toronto. Come build High Value Payments with us! We are looking for a Senior…
Added 26 days ago
Software Engineer, Technical Lead
Verily Health
Toronto, ON
Full-time
…organizations to govern and analyze their data. As the Technical Lead for the User and Accounts Management Team, you will shape and deliver the access and control layers of Workbench -…
Added 26 days ago
Software Engineer, Technical Lead
Verily Health
Waterloo, ON
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…organizations to govern and analyze their data. As the Technical Lead for the User and Accounts Management Team, you will shape and deliver the access and control layers of Workbench -…
Added 21 days ago
Android XR Application Compatibility AI Technical Lead
Google
Waterloo, ON
…purpose programming languages including but not limited to: GO, Java, Python, C/C++, C#, Objective C, Python, JavaScript,…
Added 21 days ago
Software Developer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
Full-time
Autodesk is looking for a Software Developer to join its Admin Access and Insights Team. Admin Access and Insights, operates within Autodesk Platform Services organization, dedicated to…
Added 21 days ago
Senior Software Test Engineer
Coursera Sourcing
Toronto, ON
Research and identify AI augmented agentic solutions and lead large-scale test automation initiatives
Added 26 days ago
Business Systems & Technology Lead - Manufacturing
Robertson & Company Ltd.
Uxbridge, ON
Full-time
Lead the modernization and integration of business systems across manufacturing, operations, engineering, sales and administrative functions.
Added 26 days ago
Senior Lead Developer Back-End
National Bank of Canada
Montreal, QC
Full-time
A career as a Senior Lead Developer Back-End in the Data Destruction Governance Platform IT Delivery team at National Bank means acting as a full-stack developer and putting your technical…
Added 21 days ago
Technical Support Engineer
VGS
Canada
Full-time
…client-facing teams about and make sure the notice goes out with enough lead time for customers to…
Added 11 days ago
2027 Winter Co-op Data Engineering Software Developer
General Motors
Markham, ON · Oshawa, ON
Full-time
Proficiency in programming languages such as Python, Java, or C/C++.
Added 26 days ago
Senior Solutions Consultant
PagerDuty
Toronto, ON
Full-time
Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux
Added 26 days ago
Full Stack Engineer
AltConvey
Montreal, QC
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As Tech Lead, you'll partner directly with our CTO to architect, build, and scale transformative web applications in a fast-paced, innovative environment. Your role will empower you to:
Added 26 days ago
Senior Android Developer
BrainStation
Toronto, ON
$120,000 to $145,000 USD / year
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As a Senior Android Developer, you'll be tasked with developing Android applications. Working within the software development team, your duties will require you to assist in the development…
Added 26 days ago
Senior Software Engineer II
Braze
Toronto, ON
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Bonus if you’ve worked with Java, Kotlin, Confluent, or React
Added 8 days ago
Salesforce Technical Manager
Pwc Canada
Toronto, ON · Vancouver, BC
Full-time
…developers and shaping technical strategy for the practice. You'll lead our next-generation AI initiatives, working directly with Agentforce, Data Cloud, and the Lightning Platform to build…
Added 28 days ago
QE Automation Lead – Mobile, Appium, Selenium, Playwright & Rest Assured
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
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Full-time
Added 26 days ago
Lead Developer
J&M Group
Toronto, ON
Full-time
Serve as an experienced Lead Developer responsible for designing scalable, secure, and resilient applications that leverage containers, modern Java frameworks, Kotlin, React, and PostgreSQL…
Added 27 days ago
Montréal [Hybrid] Bilingual Java Solution Architect
QUANTEAM (RAINBOW PARTNERS Group)
Montreal, QC
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Manage and lead developer teams to ensure timely and high-quality delivery of software solutions.
Added 27 days ago
MONTREAL [HYBRIDE] - Solutions Architect
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
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Manage and lead developer teams to ensure timely and high-quality delivery of software solutions.
Added 27 days ago
Azure Cloud and AI Lead - 69858401
Cognizant
Toronto, ON
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Technical Lead – Azure Cloud, Kubernetes & Machine Learning
Added 27 days ago
Senior Software Developer
Aduna Global
Montreal, QC
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Lead post-incident reviews that produce architectural fixes, not just timelines.
Added 27 days ago
Senior Staff Software Engineer
Kaseya
Toronto, ON
Full-time
Senior Staff Software Engineer (Java, Distributed Systems & SaaS Platforms)

VGS

Technical Support Engineer

Canada

Pay: $80,000 - $120,000 a year
Job type: Full-time
Posting language: English
Posted: Aug 31, 2026

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Original job description

About VGS

VGS is the world's leader in payment tokenization, trusted by the most innovative AI and Fortune 500 companies, merchants, banks, and fintechs to power modern payments and agentic commerce.

We tokenize over 9 billion tokens and process more than 10 billion monthly interactions, touching a third of all e-commerce. That scale isn't incidental. It's why leading companies embed our universal token vault and credential management platform directly into their stack, taming the complexity of payment data so they can move faster.

We’re helping businesses unlock new possibilities in an industry that never stops moving. And that takes exceptional people.

About the Role

The majority of this role is hands-on technical work: debugging, troubleshooting network and integration issues, onboarding new customers, and resolving tickets.

The remainder is operational ownership and cross-team coordination. The support team plays a vital role in translating between our Engineering and Go-To-Market teams (including account management and sales). During incidents, outages, escalations, and planned maintenance, you are the primary on-shift decision-maker for PT business hours: you decide whether an incident goes on the public status page, approve the wording of customer notifications, set maintenance timing, and coordinate as needed with the GTM teams so that they are aware of any impacts to their clients. These decisions sit with leadership today, and we want them to be owned within Support.

They come up infrequently but are time-sensitive and customer-visible. You'll have a written scope of what you can approve independently and what requires the manager, expanding as you establish a track record.

What You'll Do

Serve as the senior decision-maker for the Support team during PT business hours. Escalations, judgment calls, and approvals land with you. You're the person on shift with the standing to decide, not to route.
Own incident and maintenance communications. Assess severity and customer impact, decide when to post to the public status page, write or approve the wording, including team drafts, and keep it up to date through resolution.
Set and coordinate maintenance timing. Choose windows based on real customer traffic patterns and regional load, negotiate them with engineering, inform internal client-facing teams about and make sure the notice goes out with enough lead time for customers to plan.
Coordinate multi-team projects where Support is a stakeholder: migrations, deprecations, launches, and customer-specific rollouts. Track dependencies and keep the parties honest about status.
Debug deeply. Reproduce issues with cURL and Postman, read logs, and trace requests across VGS infrastructure, customer systems, and downstream gateways. Diagnose network problems independently: DNS, TCP/IP, routing, timeouts, connection resets, and TLS/SSL handshake failures.
Resolve an issue, find a workaround, or escalate with a bug report good enough for engineering to act on immediately.
Drive mid-tier and long tail customer integrations from kickoff to go-live, coordinating between customer engineers and internal teams.
Write up nontrivial investigations as internal runbooks or public documentation.
Prepare and deliver customer training, building the material where it doesn't exist.
Meet SLA and quality targets, and help the team meet theirs.
Participate in the weekend on-call rotation (every 3rd weekend, Saturday and Sunday, 8:00–20:00 PT). On-call is monitoring coverage, not a full working day - you respond to urgent incidents and time-sensitive requests, while routine tickets wait for the next business day.

What You Bring

5+ years in Technical Support, Solutions Engineering, Technical Account Management, or Technical Project Management - with at least some of it in a senior or lead capacity.
Experience owning customer-facing incident or maintenance communication. You will be writing status page updates, incident notices, and escalation emails. You understand the difference between transparency and alarm.
Strong internal communication skills. You will be the translation layer between customers, VGS account management, and VGS product and engineering. You should be able to operate in different contexts and understand how to translate between the technical, operations, and business contexts of conversations to ensure context is not lost between stakeholders.
Autonomy. You are comfortable deciding and then reporting, rather than checking first. You'll have a few hours of overlap with your manager each day and spend the rest of your shift as the main decision-maker.
Strong command of HTTP, REST APIs, and proxies.
Independent network debugging - DNS, TCP/IP, routing, connectivity, TLS/SSL handshakes. Be ready to describe a specific problem you diagnosed and how you narrowed it down.
English at C1 or above, written and spoken. You'll be writing text that customers and executives read, under time pressure.
Willingness to work PT business hours on a sustained basis.

Nice to Have:

Experience with tokenization, payment processing, cryptology, or security products
BA/BS degree
A knack for out-of-the-box thinking that thrives in a fast-paced startup environment
Reading and debugging code in at least one of Python, Go, Java, or a similar language. You won't ship production code.

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$80,000 - $120,000 a year

What We Look For In Every Teammate

We're looking for passionate professionals who take pride in their craft and want to help grow a team tackling some of the most critical problems in payments. People who thrive here are curious by nature, unafraid of hard problems, and motivated by the chance to build something that matters at scale.

If you're driven to make a meaningful impact, work at the leading edge of payment technology, and grow your career alongside a team that values ownership, collaboration, and continuous learning, you'll feel right at home at VGS.

How We Work

At VGS, we embrace a remote-first philosophy because we believe flexibility leads to great work and a healthy work-life balance. That said, if you live within 30 miles of one of our office locations, you'll be on a hybrid schedule with some in-person time, because we know there's real value in coming together.

We're not about being in the office every day. We are about connection, collaboration, and the energy that comes from a great brainstorm, a team lunch, or celebrating a big win in person.

Our Benefits

Financial and retirement

Competitive salary
401 (k) with a 4% match and immediate vesting (applies to US only)
Early equity
Internet Stipend
Learning Stipend
Office set-up stipend (applies to US only)

Health and Wellness

Insurance (medical, dental, and vision)
HSA/FSA Options
Life and disability insurance
Pet insurance

Vacation and time off

Flexible PTO
Paid national holidays
Global parental leave program

Professional Development

Promote from within
Lunch and learns
Team events and summits

Office life and perks

Remote and hybrid opportunities
Flexible working hours
Weekly office lunches
Employee discount platform

Equal Opportunity

We consider all applicants without regard to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all applicable local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).

Qualified applicants with arrest and conviction records will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.

Where We're Hiring

We are currently hiring in the following locations: Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Iowa, Michigan, Minnesota, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, Ontario (Canada), Alberta (Canada), and British Columbia (Canada).

A Note on Our Hiring Process

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More about this job

Responsibilities

The role involves serving as the senior decision-maker for the support team during PT business hours, handling escalations, and managing incident communications. You will also coordinate multi-team projects, perform deep technical debugging, and drive customer integrations from kickoff to go-live.

Requirements

Candidates must have 5+ years of experience in technical support or engineering roles with a strong background in network debugging and API technologies. Excellent communication skills are required to act as a translation layer between technical teams and business stakeholders.

Skills

Technical support
Incident management
Network debugging
REST APIs
HTTP
TLS/SSL
DNS
TCP/IP
Customer communication
Cross-team coordination
Troubleshooting
Project management
Payment tokenization
Technical documentation
Customer training
Escalation management

Benefits

Flexible work hours
Flexible PTO
Competitive health benefits
Stock options
401k plan
Life & disability insurance
Flexible spending accounts
Global parental leave program
Employee Assistance Program
Home Internet reimbursement
New hire home office set-up allowance
Professional learning reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Payment tokenization
Fintech
PCI compliance
API
cURL
Postman
Network debugging
TLS/SSL
DNS
TCP/IP
Routing
Python
Go
Java
SLA
Incident response
Status page
Customer onboarding
Technical account management
Solutions engineering
3DS
Risk provider
Account updater
Data orchestration
Remote-first
Hybrid work
Payment orchestration
SOC 2
Gateway
Issuer

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