Jobs in Canada

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Added 2 months ago
Sr. Agency Development Manager, Twitch, Amazon Ads
Amazon
Toronto, ON
The Agency Development Managers (ADM) own the Amazon Ads/Agency Holding Company relationship at the most senior level. Twitch ADMs are tasked with accelerating Twitch revenue and increasing…
Added 2 months ago
R&
Inn Manager- Fogo Island Inn
Relais & Châteaux
Joe Batt's Arm, NL · Fogo Island, Newfoundland and Labrador
- Full-time
Must have a valid driver’s license
Added 2 months ago
A
Enterprise Account Executive (B2B Sales)
Article
Vancouver, BC
- $90,000 to $105,000 CAD / year
- Full-time
We are a hybrid team, you will work from our Vancouver HQ 3 days per week
Added 2 months ago
C
Software Development Co-op
commonsku
Remote, Canada
- $3,500 to $4,800 CAD / month
- Full-time
- Remote
This is a role for people who are currently enrolled in their post-secondary institutions co-op education degree program and are available for January - April 2027 work term.
Added 2 months ago
V
Technical Support Engineer
VGS
Canada
- Full-time
…of what you can approve independently and what requires the manager, expanding as you establish a track…
Added 2 months ago
Senior Manager, Tangerine Investment Funds Compliance
Scotiabank
Toronto, ON
Develops communications, presentations, and reporting materials for senior management, governance committees, and compliance forums regarding regulatory developments, risk assessments,…
Added 2 months ago
RL
Electro-Mechanical Assembler
RBR Ltd.
Ottawa, ON
- $45,000 to $65,000 CAD / year
- Full-time
We are looking to hire an Electro-Mechanical Assembler for a full-time permanent day shift position · This position follows a Monday to Friday day shift schedule, with occasional overtime as needed
Added 2 months ago
SS
Senior Manager, Investments and Development
Sienna Senior Living
Markham, ON
- Full-time
Reporting to the Vice President, Investments, the Senior Manager, Investments & Development will support the structuring and execution of development opportunities across the organization.…
Added 2 months ago
P
PepsiCo Canada: Marketing Winter 2027 Co-op
PepsiCo
Mississauga, ON
- Full-time
At PepsiCo Canada we’re always on the lookout for great talent – and that search often brings us to campuses like yours! So, why choose the Marketing Co-op Program?
Added 2 months ago
Program Manager-Supply Chain
Leonardo DRS, Inc.
NS · Bedford, Nova
The Supply Chain Program Manager (SCPM) is responsible for leading supply chain execution for assigned programs and serving as the primary liaison between Supply Chain and Program…
Added 2 months ago
OT
Associate Systems Analyst (12 month contract)
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
This position requires rotating shifts (between 7am – 5:30pm)
Added 2 months ago
SENIOR SECURITY COORDINATOR
City of Toronto
Toronto, ON
Shift Information: Monday – Friday, 40 hours per week (including afternoon, night shifts and holidays)
Added 2 months ago
C
Manager, Strategic Programs
Caseware
Toronto, ON
- $125,000 to $145,000 CAD / year
- Full-time
We’re hiring a Manager, Strategic Programs to join our Strategy team, reporting directly to the Chief of Staff and working closely with the Executive Leadership Team (ELT).
Added 2 months ago
H
Senior Growth Product Manager (Hybrid)
Homebase
Remote, Canada
- $155,000 to $220,000 CAD / year
- Full-time
- Remote
We’re looking for a Senior Product Manager, Growth, to own and scale our customers’ first 30 days with Homebase. You’ll drive the strategy, vision, and execution of onboarding and…
Added 2 months ago
C
Lead Design Manager, for COWI in North America
COWI
Surrey, BC
- Full-time
We are looking for a Lead Design Manager to join COWI’s global team of experts and provide senior design leadership on major underground and infrastructure projects. In this role, you will…
Added 2 months ago
C
Lead Design Manager, for COWI in North America
COWI
North Vancouver, BC
- Full-time
We are looking for a Lead Design Manager to join COWI’s global team of experts and provide senior design leadership on major underground and infrastructure projects. In this role, you will…
Added 2 months ago
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Senior Solutions Consultant
PagerDuty
Toronto, ON
- Full-time
Candidates must reside in an eligible location, which vary by role
Added 3 months ago
PC
International Tax Services, Experienced Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
As an International Tax Services, Senior Manager, you’ll join one of Canada’s best international tax practices and work alongside industry leading tax professionals. Responsibilities…
Added 2 months ago
B
Electrical Drafter
BPA
Edmonton, AB · Greater Edmonton Metropolitan Area
- Full-time
Complete red pen markups from site surveys, photos, and/or instructions from senior electrical engineers.
Added 2 months ago
S
Project Manager- Construction
SKYGRiD
Toronto, ON · Scarborough, ON
- Full-time
Project Manager- Construction- Scarborough/ GTA
Added 2 months ago
GD
Sr. Manager, Financial Planning & Analysis
Groupe Dynamite
Mont-Royal, QC
- Full-time
Reporting to the Director, Financial Planning & Analysis, the Senior Manager plays a lead role in our Annual Budget, Monthly Reporting and Forecasting activities, monitoring progress and…
Added 2 months ago
Quality Manager
Mattr
Vaughan, ON
As a key member of the Shawflex senior management team, the Quality Manager will have a direct impact on customer satisfaction, the cost of quality, regulatory compliance, and the…
Added 6 months ago
MC
Senior Demand Planner
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Reporting to the S&OP Manager, the Senior Demand Planner is responsible for leading advanced demand planning activities, driving S&OP process maturity, and supporting strategic…
Added 2 months ago
CT
Sales Manager (Castlegar Hyundai/Kia)
Castlegar Toyota
Castlegar, BC
- Full-time
We are looking for a highly skilled individual to join in the senior role of Sales Manager. Move forward in your career, earn an excellent living, and work with an experienced and dedicated…
Added 2 months ago
R
Service Activation Manager, East
Rivian
Toronto, ON
- Full-time
As a Service Activation Manager, you are the leader of a high-impact, specialized team deployed to our most critical field challenges and opportunities. This is a strategic leadership role…

VGS

Technical Support Engineer

Canada

$80,000 - $120,000 a year · Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $80,000 - $120,000 a year
Job type: Full-time
Posting language: English
Posted: Aug 31, 2026

Original job description

About VGS

VGS is the world's leader in payment tokenization, trusted by the most innovative AI and Fortune 500 companies, merchants, banks, and fintechs to power modern payments and agentic commerce.

We tokenize over 9 billion tokens and process more than 10 billion monthly interactions, touching a third of all e-commerce. That scale isn't incidental. It's why leading companies embed our universal token vault and credential management platform directly into their stack, taming the complexity of payment data so they can move faster.

We’re helping businesses unlock new possibilities in an industry that never stops moving. And that takes exceptional people.

About the Role

The majority of this role is hands-on technical work: debugging, troubleshooting network and integration issues, onboarding new customers, and resolving tickets.

The remainder is operational ownership and cross-team coordination. The support team plays a vital role in translating between our Engineering and Go-To-Market teams (including account management and sales). During incidents, outages, escalations, and planned maintenance, you are the primary on-shift decision-maker for PT business hours: you decide whether an incident goes on the public status page, approve the wording of customer notifications, set maintenance timing, and coordinate as needed with the GTM teams so that they are aware of any impacts to their clients. These decisions sit with leadership today, and we want them to be owned within Support.

They come up infrequently but are time-sensitive and customer-visible. You'll have a written scope of what you can approve independently and what requires the manager, expanding as you establish a track record.

What You'll Do

Serve as the senior decision-maker for the Support team during PT business hours. Escalations, judgment calls, and approvals land with you. You're the person on shift with the standing to decide, not to route.
Own incident and maintenance communications. Assess severity and customer impact, decide when to post to the public status page, write or approve the wording, including team drafts, and keep it up to date through resolution.
Set and coordinate maintenance timing. Choose windows based on real customer traffic patterns and regional load, negotiate them with engineering, inform internal client-facing teams about and make sure the notice goes out with enough lead time for customers to plan.
Coordinate multi-team projects where Support is a stakeholder: migrations, deprecations, launches, and customer-specific rollouts. Track dependencies and keep the parties honest about status.
Debug deeply. Reproduce issues with cURL and Postman, read logs, and trace requests across VGS infrastructure, customer systems, and downstream gateways. Diagnose network problems independently: DNS, TCP/IP, routing, timeouts, connection resets, and TLS/SSL handshake failures.
Resolve an issue, find a workaround, or escalate with a bug report good enough for engineering to act on immediately.
Drive mid-tier and long tail customer integrations from kickoff to go-live, coordinating between customer engineers and internal teams.
Write up nontrivial investigations as internal runbooks or public documentation.
Prepare and deliver customer training, building the material where it doesn't exist.
Meet SLA and quality targets, and help the team meet theirs.
Participate in the weekend on-call rotation (every 3rd weekend, Saturday and Sunday, 8:00–20:00 PT). On-call is monitoring coverage, not a full working day - you respond to urgent incidents and time-sensitive requests, while routine tickets wait for the next business day.

What You Bring

5+ years in Technical Support, Solutions Engineering, Technical Account Management, or Technical Project Management - with at least some of it in a senior or lead capacity.
Experience owning customer-facing incident or maintenance communication. You will be writing status page updates, incident notices, and escalation emails. You understand the difference between transparency and alarm.
Strong internal communication skills. You will be the translation layer between customers, VGS account management, and VGS product and engineering. You should be able to operate in different contexts and understand how to translate between the technical, operations, and business contexts of conversations to ensure context is not lost between stakeholders.
Autonomy. You are comfortable deciding and then reporting, rather than checking first. You'll have a few hours of overlap with your manager each day and spend the rest of your shift as the main decision-maker.
Strong command of HTTP, REST APIs, and proxies.
Independent network debugging - DNS, TCP/IP, routing, connectivity, TLS/SSL handshakes. Be ready to describe a specific problem you diagnosed and how you narrowed it down.
English at C1 or above, written and spoken. You'll be writing text that customers and executives read, under time pressure.
Willingness to work PT business hours on a sustained basis.

Nice to Have:

Experience with tokenization, payment processing, cryptology, or security products
BA/BS degree
A knack for out-of-the-box thinking that thrives in a fast-paced startup environment
Reading and debugging code in at least one of Python, Go, Java, or a similar language. You won't ship production code.

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$80,000 - $120,000 a year

What We Look For In Every Teammate

We're looking for passionate professionals who take pride in their craft and want to help grow a team tackling some of the most critical problems in payments. People who thrive here are curious by nature, unafraid of hard problems, and motivated by the chance to build something that matters at scale.

If you're driven to make a meaningful impact, work at the leading edge of payment technology, and grow your career alongside a team that values ownership, collaboration, and continuous learning, you'll feel right at home at VGS.

How We Work

At VGS, we embrace a remote-first philosophy because we believe flexibility leads to great work and a healthy work-life balance. That said, if you live within 30 miles of one of our office locations, you'll be on a hybrid schedule with some in-person time, because we know there's real value in coming together.

We're not about being in the office every day. We are about connection, collaboration, and the energy that comes from a great brainstorm, a team lunch, or celebrating a big win in person.

Our Benefits

Financial and retirement

Competitive salary
401 (k) with a 4% match and immediate vesting (applies to US only)
Early equity
Internet Stipend
Learning Stipend
Office set-up stipend (applies to US only)

Health and Wellness

Insurance (medical, dental, and vision)
HSA/FSA Options
Life and disability insurance
Pet insurance

Vacation and time off

Flexible PTO
Paid national holidays
Global parental leave program

Professional Development

Promote from within
Lunch and learns
Team events and summits

Office life and perks

Remote and hybrid opportunities
Flexible working hours
Weekly office lunches
Employee discount platform

Equal Opportunity

We consider all applicants without regard to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all applicable local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).

Qualified applicants with arrest and conviction records will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.

Where We're Hiring

We are currently hiring in the following locations: Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Iowa, Michigan, Minnesota, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, Ontario (Canada), Alberta (Canada), and British Columbia (Canada).

A Note on Our Hiring Process

Apply on jobs.lever.co About employer

More about this job

Responsibilities

The role involves serving as the senior decision-maker for the support team during PT business hours, handling escalations, and managing incident communications. You will also coordinate multi-team projects, perform deep technical debugging, and drive customer integrations from kickoff to go-live.

Requirements

Candidates must have 5+ years of experience in technical support or engineering roles with a strong background in network debugging and API technologies. Excellent communication skills are required to act as a translation layer between technical teams and business stakeholders.

Skills

Technical support
Incident management
Network debugging
REST APIs
HTTP
TLS/SSL
DNS
TCP/IP
Customer communication
Cross-team coordination
Troubleshooting
Project management
Payment tokenization
Technical documentation
Customer training
Escalation management

Benefits

Flexible work hours
Flexible PTO
Competitive health benefits
Stock options
401k plan
Life & disability insurance
Flexible spending accounts
Global parental leave program
Employee Assistance Program
Home Internet reimbursement
New hire home office set-up allowance
Professional learning reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Payment tokenization
Fintech
PCI compliance
API
cURL
Postman
Network debugging
TLS/SSL
DNS
TCP/IP
Routing
Python
Go
Java
SLA
Incident response
Status page
Customer onboarding
Technical account management
Solutions engineering
3DS
Risk provider
Account updater
Data orchestration
Remote-first
Hybrid work
Payment orchestration
SOC 2
Gateway
Issuer

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Work requirements

Jobs in Canada