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Added 2 months ago
A
Enterprise Risk Management - Senior Manager/Manager, Internal Audit & Risk Advisory
Aritzia
Vancouver, BC
- Full-time
…hubs in major cities across North America - including Toronto, New York, Los Angeles and Seattle - our workplace network is strategically designed to support our People and serve our…
Added 2 months ago
BE
Accounts Manager
Battlefield Equipment Rentals
London, ON · Stoney Creek, ON
- Full-time
The Construction Equipment Account Manager (Sales Representative) plays a critical role as the direct liaison between our branches and our customers, helping to develop, maintain, and grow…
Added 2 months ago
WT
Senior Manager, Client Tax
Wealthsimple Technologies
Remote, Canada
- $152,000 to $190,000 CAD / year
- Full-time
- Remote
Trusted advisor and partner to CXO, Product, Engineering, and Operations leaders on new-product client tax treatment and reporting implications, reporting logic, data quality, system…
Added 2 months ago
J
Product Support Specialist - Future Opportunities
Jobber
Remote, Canada
- Full-time
- Remote
Be agile and adaptable to solve problems quickly. We’re growing fast and things are changing every day - both in our product and in our process. You need to be invigorated by this type of…
Added 2 months ago
J
Sales Development Representative
Jobber
Remote, Canada
- Full-time
- Remote
…clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career…
Added 2 months ago
HB
Business Development Manager, Wealth Channel
HomeEquity Bank
Vancouver, BC
- Full-time
The Business Development Manager is responsible for growing referral business in an assigned territory by building strong relationships with referral partners and clients. The role manages…
Added 2 months ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Oakville, ON
- From $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 2 months ago
MA
Area Support Coordinator
Messer Americas
London, ON
- Full-time
Career growth: Opportunities for career advancement through training and development opportunities with tuition reimbursement program.
Added 2 months ago
LG
Marketing Manager - Home (Canada)
Lavazza Group
Toronto, ON
- $95,000 to $105,000 USD / year
- Full-time
The Marketing Manager - Home (Canada) sets and executes the strategic direction for the Home category in Canada, with accountability for category vision, portfolio assortment, new product…
Added 2 months ago
W
Marketing Manager
WildBrain
Toronto, ON
- $76,000 to $83,000 CAD / year
- Full-time
Location: Toronto, Canada or New York City, US
Added 2 months ago
AU
Adjoint(e) au directeur de la production (Assistant Production Manager)
Alsco Uniforms
Montreal, QC
- Full-time
Added 2 months ago
Team Lead, Instrumentation and Control Engineer
BWXT
Peterborough, ON
Take an active role and responsibility in driving proposal development and review including scope review and estimate preparation as well as technical and product presentations to the…
Added 2 months ago
A
Enterprise Account Executive (B2B Sales)
Article
Vancouver, BC
- $90,000 to $105,000 CAD / year
- Full-time
Article’s B2B program (Article Pro) has established strong mid market foundations with an experienced Business Accounts team, a compelling product offering, and a track record of winning…
Added 2 months ago
C
Software Development Co-op
commonsku
Remote, Canada
- $3,500 to $4,800 CAD / month
- Full-time
- Remote
🚀 About the Role: Software Development Co-op
Added 2 months ago
V
Technical Support Engineer
VGS
Canada
- Full-time
We’re helping businesses unlock new possibilities in an industry that never stops moving. And that takes exceptional people.
Added 2 months ago
A
Food & Beverage Manager
Alterra
BC · CMH - Lodge at Arrow Lakes - British Columbia
- Full-time
Support menu development, product costing and overall F&B program execution.
Added 2 months ago
RL
Electro-Mechanical Assembler
RBR Ltd.
Ottawa, ON
- $45,000 to $65,000 CAD / year
- Full-time
Work with the Research and Development department on new product introductions and contribute to the design of manufacturing (DFM) initiatives
Added 2 months ago
P
PepsiCo Canada: Marketing Winter 2027 Co-op
PepsiCo
Mississauga, ON
- Full-time
Project management and agency leadership opportunities through assisting in the development of the brand calendar including programming, merchandising strategies and product launches
Added 2 months ago
Events Manager
Geotab
Oakville, ON · Toronto, ON · Waterloo, ON
…our growth and deliver results! Geotab is seeking an Events Manager who will play a central role in driving our flagship event strategy, with a primary focus on leading the end-to-end…
Added 1 month ago
Regulatory Affairs Manager
Quadra
Burlington, ON · Vaudreuil-Dorion, QC
Development and implementation of efficient Regulatory Affairs procedures to determine the CEPA/TSCA status of all new products and the identity of product ingredients
Added 2 months ago
The Shoe Co. - Sales Associate
The Shoe Co.
Oshawa, ON
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 2 months ago
C
Manager, Strategic Programs
Caseware
Toronto, ON
- $125,000 to $145,000 CAD / year
- Full-time
We’re hiring a Manager, Strategic Programs to join our Strategy team, reporting directly to the Chief of Staff and working closely with the Executive Leadership Team (ELT).
Added 2 months ago
P
Senior Solutions Consultant
PagerDuty
Toronto, ON
- Full-time
…Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the…
Added 2 months ago
RD
Investment Advisor
RBC Dominion Securities
Prince George, BC
- Full-time
Experience in a direct marketing role, financial services and shown success in high value sales and business development, regardless of industry/discipline.
Added 2 months ago
RD
Investment Advisor
RBC Dominion Securities
Ottawa, ON
- Full-time
Experience in a direct marketing role, financial services and shown success in high value sales and business development, regardless of industry/discipline.

VGS

Technical Support Engineer

Canada

$80,000 - $120,000 a year · Full-time

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Job details

Pay: $80,000 - $120,000 a year
Job type: Full-time
Posting language: English
Posted: Aug 31, 2026

Original job description

About VGS

VGS is the world's leader in payment tokenization, trusted by the most innovative AI and Fortune 500 companies, merchants, banks, and fintechs to power modern payments and agentic commerce.

We tokenize over 9 billion tokens and process more than 10 billion monthly interactions, touching a third of all e-commerce. That scale isn't incidental. It's why leading companies embed our universal token vault and credential management platform directly into their stack, taming the complexity of payment data so they can move faster.

We’re helping businesses unlock new possibilities in an industry that never stops moving. And that takes exceptional people.

About the Role

The majority of this role is hands-on technical work: debugging, troubleshooting network and integration issues, onboarding new customers, and resolving tickets.

The remainder is operational ownership and cross-team coordination. The support team plays a vital role in translating between our Engineering and Go-To-Market teams (including account management and sales). During incidents, outages, escalations, and planned maintenance, you are the primary on-shift decision-maker for PT business hours: you decide whether an incident goes on the public status page, approve the wording of customer notifications, set maintenance timing, and coordinate as needed with the GTM teams so that they are aware of any impacts to their clients. These decisions sit with leadership today, and we want them to be owned within Support.

They come up infrequently but are time-sensitive and customer-visible. You'll have a written scope of what you can approve independently and what requires the manager, expanding as you establish a track record.

What You'll Do

Serve as the senior decision-maker for the Support team during PT business hours. Escalations, judgment calls, and approvals land with you. You're the person on shift with the standing to decide, not to route.
Own incident and maintenance communications. Assess severity and customer impact, decide when to post to the public status page, write or approve the wording, including team drafts, and keep it up to date through resolution.
Set and coordinate maintenance timing. Choose windows based on real customer traffic patterns and regional load, negotiate them with engineering, inform internal client-facing teams about and make sure the notice goes out with enough lead time for customers to plan.
Coordinate multi-team projects where Support is a stakeholder: migrations, deprecations, launches, and customer-specific rollouts. Track dependencies and keep the parties honest about status.
Debug deeply. Reproduce issues with cURL and Postman, read logs, and trace requests across VGS infrastructure, customer systems, and downstream gateways. Diagnose network problems independently: DNS, TCP/IP, routing, timeouts, connection resets, and TLS/SSL handshake failures.
Resolve an issue, find a workaround, or escalate with a bug report good enough for engineering to act on immediately.
Drive mid-tier and long tail customer integrations from kickoff to go-live, coordinating between customer engineers and internal teams.
Write up nontrivial investigations as internal runbooks or public documentation.
Prepare and deliver customer training, building the material where it doesn't exist.
Meet SLA and quality targets, and help the team meet theirs.
Participate in the weekend on-call rotation (every 3rd weekend, Saturday and Sunday, 8:00–20:00 PT). On-call is monitoring coverage, not a full working day - you respond to urgent incidents and time-sensitive requests, while routine tickets wait for the next business day.

What You Bring

5+ years in Technical Support, Solutions Engineering, Technical Account Management, or Technical Project Management - with at least some of it in a senior or lead capacity.
Experience owning customer-facing incident or maintenance communication. You will be writing status page updates, incident notices, and escalation emails. You understand the difference between transparency and alarm.
Strong internal communication skills. You will be the translation layer between customers, VGS account management, and VGS product and engineering. You should be able to operate in different contexts and understand how to translate between the technical, operations, and business contexts of conversations to ensure context is not lost between stakeholders.
Autonomy. You are comfortable deciding and then reporting, rather than checking first. You'll have a few hours of overlap with your manager each day and spend the rest of your shift as the main decision-maker.
Strong command of HTTP, REST APIs, and proxies.
Independent network debugging - DNS, TCP/IP, routing, connectivity, TLS/SSL handshakes. Be ready to describe a specific problem you diagnosed and how you narrowed it down.
English at C1 or above, written and spoken. You'll be writing text that customers and executives read, under time pressure.
Willingness to work PT business hours on a sustained basis.

Nice to Have:

Experience with tokenization, payment processing, cryptology, or security products
BA/BS degree
A knack for out-of-the-box thinking that thrives in a fast-paced startup environment
Reading and debugging code in at least one of Python, Go, Java, or a similar language. You won't ship production code.

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$80,000 - $120,000 a year

What We Look For In Every Teammate

We're looking for passionate professionals who take pride in their craft and want to help grow a team tackling some of the most critical problems in payments. People who thrive here are curious by nature, unafraid of hard problems, and motivated by the chance to build something that matters at scale.

If you're driven to make a meaningful impact, work at the leading edge of payment technology, and grow your career alongside a team that values ownership, collaboration, and continuous learning, you'll feel right at home at VGS.

How We Work

At VGS, we embrace a remote-first philosophy because we believe flexibility leads to great work and a healthy work-life balance. That said, if you live within 30 miles of one of our office locations, you'll be on a hybrid schedule with some in-person time, because we know there's real value in coming together.

We're not about being in the office every day. We are about connection, collaboration, and the energy that comes from a great brainstorm, a team lunch, or celebrating a big win in person.

Our Benefits

Financial and retirement

Competitive salary
401 (k) with a 4% match and immediate vesting (applies to US only)
Early equity
Internet Stipend
Learning Stipend
Office set-up stipend (applies to US only)

Health and Wellness

Insurance (medical, dental, and vision)
HSA/FSA Options
Life and disability insurance
Pet insurance

Vacation and time off

Flexible PTO
Paid national holidays
Global parental leave program

Professional Development

Promote from within
Lunch and learns
Team events and summits

Office life and perks

Remote and hybrid opportunities
Flexible working hours
Weekly office lunches
Employee discount platform

Equal Opportunity

We consider all applicants without regard to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all applicable local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).

Qualified applicants with arrest and conviction records will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.

Where We're Hiring

We are currently hiring in the following locations: Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Iowa, Michigan, Minnesota, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, Ontario (Canada), Alberta (Canada), and British Columbia (Canada).

A Note on Our Hiring Process

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More about this job

Responsibilities

The role involves serving as the senior decision-maker for the support team during PT business hours, handling escalations, and managing incident communications. You will also coordinate multi-team projects, perform deep technical debugging, and drive customer integrations from kickoff to go-live.

Requirements

Candidates must have 5+ years of experience in technical support or engineering roles with a strong background in network debugging and API technologies. Excellent communication skills are required to act as a translation layer between technical teams and business stakeholders.

Skills

Technical support
Incident management
Network debugging
REST APIs
HTTP
TLS/SSL
DNS
TCP/IP
Customer communication
Cross-team coordination
Troubleshooting
Project management
Payment tokenization
Technical documentation
Customer training
Escalation management

Benefits

Flexible work hours
Flexible PTO
Competitive health benefits
Stock options
401k plan
Life & disability insurance
Flexible spending accounts
Global parental leave program
Employee Assistance Program
Home Internet reimbursement
New hire home office set-up allowance
Professional learning reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Payment tokenization
Fintech
PCI compliance
API
cURL
Postman
Network debugging
TLS/SSL
DNS
TCP/IP
Routing
Python
Go
Java
SLA
Incident response
Status page
Customer onboarding
Technical account management
Solutions engineering
3DS
Risk provider
Account updater
Data orchestration
Remote-first
Hybrid work
Payment orchestration
SOC 2
Gateway
Issuer

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