Jobs in Canada

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Added 2 months ago
V
Technical Support Engineer
VGS
Canada
- Full-time
Serve as the senior decision-maker for the Support team during PT business hours. Escalations, judgment calls, and approvals land with you. You're the person on shift with the standing to…
Added 2 months ago
Senior Forward Deployed Engineer (Gemini Enterprise)
Artefact
Montreal, QC
Artefact is looking for a Senior Deployed AI Engineer specialized in Gemini Enterprise and the Google AI stack: an engineer who works embedded with our clients and takes AI products from…
Added 2 months ago
C
Senior Design Verification Engineer
Cognichip
Toronto, ON
- $150,000 to $180,000 CAD / year
- Full-time
We operate on a hybrid schedule with four days in office, one day remote
Added 2 months ago
Transformation Engineer - Software Development, AI & Quality Engineering
Fitch Group
Toronto, ON
Fitch Group is seeking a hands-on Transformation Engineer with strong expertise in software development, AI-enabled engineering, and modern quality practices. This role will focus on…
Added 2 months ago
A
Senior Software Developer
AssistIQ
Remote, Canada
- Full-time
- Remote
As a Senior Software Developer, you will be responsible for designing, developing and managing the cloud based services that power the AssistIQ platform.
Added 3 months ago
SJ
Software Engineer, Applied AI
St. Joseph Communications
Toronto, ON
- $110,000 to $130,000 CAD / year
Senior engineering ability: Write clean, documented code (Python, Go, JavaScript, etc.) and use agentic coding tools (Claude Code, Codex etc) as a core part of your development workflow -…
Added 2 months ago
T
Ingénieur(e) principal(e) en essais / Senior Test Engineer
Telesat
Gatineau, QC
- Full-time
The Senior Test Engineer will be responsible for developing and maintaining system verification and validation plans of the Telesat LEO constellation communication system. In addition, they…
Added 2 months ago
L
Senior Software Engineer, Data - Mapping
Lyft
Toronto, ON
- Full-time
Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role
Added 5 months ago
PS
Senior Data Engineer
Pacific Smoke International Inc
Markham, ON
- $80,000 to $120,000 CAD / year
- Full-time
…people who build, design, and support it. We’re looking for a Senior Data Engineer to join our scaling…
Added 2 months ago
S
Solutions Architect
Shakudo
Toronto, ON
- Full-time
4–8 years of experience in solution engineering, solution architecture, or a senior engineering role with significant client-facing responsibility
Added 2 months ago
PF
Ingénieur·e principal·e en implantation | Senior Implementation Engineer
Power Factors
Brossard, QC
- Full-time
Connaissance des langages de script tels que Python ou Bash
Added 2 months ago
AN
Senior Software Engineer, Linux Kernel
Arista Networks
Vancouver, BC
- Full-time
Develop and maintain EOS Kernel features and tests using C, C++ and Python, review and contribute to functional and design specifications. Build automated tests and test infrastructure to…
Added 2 months ago
I
Lead Applied AI and Data Scientist | IFS Copperleaf
IFS
Vancouver, BC
- Full-time
Reporting to the Senior Director, AI Engineering & Transformation, you will be the Champion for the cell and its technical and operational lead. Champions own the technical direction,…
Added 2 months ago
TR
AI Engineer, Product Analytics
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
…the insights product leaders rely on. We are seeking an AI Engineer to build those agents for our Tax, Audit & Accounting product portfolio. You will take pre-trained models, LLM APIs, and…
Added 2 months ago
FV
Senior Software Engineer
Forum Ventures
ON
- Full-time
This is a full-time role based in Ottawa, ON, operating on a hybrid schedule (4 days per week in-office)
Added 3 months ago
AN
Senior/Lead Software Engineer, Layer1
Arista Networks
Vancouver, BC
- Full-time
As a Layer1 software engineer, you will get to work on software that manages the physical layer, where packets meet the outside world. Stable and reliable physical connectivity is critical…
Added 3 months ago
AN
Expert/Principal Software Engineer
Arista Networks
Vancouver, BC
- Full-time
Arista Networks is looking for world-class Senior/Lead system software engineers to join our Extensible Operating System (EOS) software development team. As a core member of the EOS team,…
Added 2 months ago
BS
Sr. Data Engineer - AI & Data Science
B3 Systems
Toronto, ON
- Full-time
…and leverage AI to dramatically enhance performance. As the Senior Data Engineer on our AI & Data Science team, you'll own the team's analytical data layer: the schemas, views, and…
Added 2 months ago
Software Engineer II, Platform
Ripple
Toronto, ON
As a SE II Engineer, Platform you will play a critical role helping to advance Ripple's production infrastructure and release pipelines. Infrastructure Engineers at Ripple are a hybrid of…
Added 2 months ago
AN
BIOS Senior/Lead Software Engineer
Arista Networks
Vancouver, BC
- Full-time
Develop automated tests using C, C++ and Python to validate your features.
Added 2 months ago
AN
Senior/Lead Software Engineer
Arista Networks
Vancouver, BC
- Full-time
Arista Networks is looking for world-class Senior/Lead software engineers to join our Extensible Operating System (EOS) software development team. As a core member of the EOS team, you will…
Added 2 months ago
AN
PCIe Senior/Lead Software Engineer
Arista Networks
Vancouver, BC
- Full-time
Develop automated tests using C, C++ and Python to validate your features.
Added 2 months ago
PI
Senior QA Engineer – HIL & Test Automation
Palitronica Inc.
Waterloo, ON
- $90,000 to $120,000 CAD / year
- Full-time
Palitronica is looking for a Senior QA Engineer with strong hardware-in-the-loop (HIL) and test automation experience to help ensure the reliability and repeatability of our Anvil platform.
Added 2 months ago
TH
Senior, DevOps Engineer - 1 Year Contract
Teladoc Health Canada
Canada
- Contract
Added 2 months ago
C
Senior Data Platform Engineer
Clio
Toronto, ON
- Full-time
If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum two days per week for our Anchor Days

VGS

Technical Support Engineer

Canada

$80,000 - $120,000 a year · Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $80,000 - $120,000 a year
Job type: Full-time
Posting language: English
Posted: Aug 31, 2026

Original job description

About VGS

VGS is the world's leader in payment tokenization, trusted by the most innovative AI and Fortune 500 companies, merchants, banks, and fintechs to power modern payments and agentic commerce.

We tokenize over 9 billion tokens and process more than 10 billion monthly interactions, touching a third of all e-commerce. That scale isn't incidental. It's why leading companies embed our universal token vault and credential management platform directly into their stack, taming the complexity of payment data so they can move faster.

We’re helping businesses unlock new possibilities in an industry that never stops moving. And that takes exceptional people.

About the Role

The majority of this role is hands-on technical work: debugging, troubleshooting network and integration issues, onboarding new customers, and resolving tickets.

The remainder is operational ownership and cross-team coordination. The support team plays a vital role in translating between our Engineering and Go-To-Market teams (including account management and sales). During incidents, outages, escalations, and planned maintenance, you are the primary on-shift decision-maker for PT business hours: you decide whether an incident goes on the public status page, approve the wording of customer notifications, set maintenance timing, and coordinate as needed with the GTM teams so that they are aware of any impacts to their clients. These decisions sit with leadership today, and we want them to be owned within Support.

They come up infrequently but are time-sensitive and customer-visible. You'll have a written scope of what you can approve independently and what requires the manager, expanding as you establish a track record.

What You'll Do

Serve as the senior decision-maker for the Support team during PT business hours. Escalations, judgment calls, and approvals land with you. You're the person on shift with the standing to decide, not to route.
Own incident and maintenance communications. Assess severity and customer impact, decide when to post to the public status page, write or approve the wording, including team drafts, and keep it up to date through resolution.
Set and coordinate maintenance timing. Choose windows based on real customer traffic patterns and regional load, negotiate them with engineering, inform internal client-facing teams about and make sure the notice goes out with enough lead time for customers to plan.
Coordinate multi-team projects where Support is a stakeholder: migrations, deprecations, launches, and customer-specific rollouts. Track dependencies and keep the parties honest about status.
Debug deeply. Reproduce issues with cURL and Postman, read logs, and trace requests across VGS infrastructure, customer systems, and downstream gateways. Diagnose network problems independently: DNS, TCP/IP, routing, timeouts, connection resets, and TLS/SSL handshake failures.
Resolve an issue, find a workaround, or escalate with a bug report good enough for engineering to act on immediately.
Drive mid-tier and long tail customer integrations from kickoff to go-live, coordinating between customer engineers and internal teams.
Write up nontrivial investigations as internal runbooks or public documentation.
Prepare and deliver customer training, building the material where it doesn't exist.
Meet SLA and quality targets, and help the team meet theirs.
Participate in the weekend on-call rotation (every 3rd weekend, Saturday and Sunday, 8:00–20:00 PT). On-call is monitoring coverage, not a full working day - you respond to urgent incidents and time-sensitive requests, while routine tickets wait for the next business day.

What You Bring

5+ years in Technical Support, Solutions Engineering, Technical Account Management, or Technical Project Management - with at least some of it in a senior or lead capacity.
Experience owning customer-facing incident or maintenance communication. You will be writing status page updates, incident notices, and escalation emails. You understand the difference between transparency and alarm.
Strong internal communication skills. You will be the translation layer between customers, VGS account management, and VGS product and engineering. You should be able to operate in different contexts and understand how to translate between the technical, operations, and business contexts of conversations to ensure context is not lost between stakeholders.
Autonomy. You are comfortable deciding and then reporting, rather than checking first. You'll have a few hours of overlap with your manager each day and spend the rest of your shift as the main decision-maker.
Strong command of HTTP, REST APIs, and proxies.
Independent network debugging - DNS, TCP/IP, routing, connectivity, TLS/SSL handshakes. Be ready to describe a specific problem you diagnosed and how you narrowed it down.
English at C1 or above, written and spoken. You'll be writing text that customers and executives read, under time pressure.
Willingness to work PT business hours on a sustained basis.

Nice to Have:

Experience with tokenization, payment processing, cryptology, or security products
BA/BS degree
A knack for out-of-the-box thinking that thrives in a fast-paced startup environment
Reading and debugging code in at least one of Python, Go, Java, or a similar language. You won't ship production code.

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$80,000 - $120,000 a year

What We Look For In Every Teammate

We're looking for passionate professionals who take pride in their craft and want to help grow a team tackling some of the most critical problems in payments. People who thrive here are curious by nature, unafraid of hard problems, and motivated by the chance to build something that matters at scale.

If you're driven to make a meaningful impact, work at the leading edge of payment technology, and grow your career alongside a team that values ownership, collaboration, and continuous learning, you'll feel right at home at VGS.

How We Work

At VGS, we embrace a remote-first philosophy because we believe flexibility leads to great work and a healthy work-life balance. That said, if you live within 30 miles of one of our office locations, you'll be on a hybrid schedule with some in-person time, because we know there's real value in coming together.

We're not about being in the office every day. We are about connection, collaboration, and the energy that comes from a great brainstorm, a team lunch, or celebrating a big win in person.

Our Benefits

Financial and retirement

Competitive salary
401 (k) with a 4% match and immediate vesting (applies to US only)
Early equity
Internet Stipend
Learning Stipend
Office set-up stipend (applies to US only)

Health and Wellness

Insurance (medical, dental, and vision)
HSA/FSA Options
Life and disability insurance
Pet insurance

Vacation and time off

Flexible PTO
Paid national holidays
Global parental leave program

Professional Development

Promote from within
Lunch and learns
Team events and summits

Office life and perks

Remote and hybrid opportunities
Flexible working hours
Weekly office lunches
Employee discount platform

Equal Opportunity

We consider all applicants without regard to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all applicable local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).

Qualified applicants with arrest and conviction records will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.

Where We're Hiring

We are currently hiring in the following locations: Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Iowa, Michigan, Minnesota, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, Ontario (Canada), Alberta (Canada), and British Columbia (Canada).

A Note on Our Hiring Process

Apply on jobs.lever.co About employer

More about this job

Responsibilities

The role involves serving as the senior decision-maker for the support team during PT business hours, handling escalations, and managing incident communications. You will also coordinate multi-team projects, perform deep technical debugging, and drive customer integrations from kickoff to go-live.

Requirements

Candidates must have 5+ years of experience in technical support or engineering roles with a strong background in network debugging and API technologies. Excellent communication skills are required to act as a translation layer between technical teams and business stakeholders.

Skills

Technical support
Incident management
Network debugging
REST APIs
HTTP
TLS/SSL
DNS
TCP/IP
Customer communication
Cross-team coordination
Troubleshooting
Project management
Payment tokenization
Technical documentation
Customer training
Escalation management

Benefits

Flexible work hours
Flexible PTO
Competitive health benefits
Stock options
401k plan
Life & disability insurance
Flexible spending accounts
Global parental leave program
Employee Assistance Program
Home Internet reimbursement
New hire home office set-up allowance
Professional learning reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Payment tokenization
Fintech
PCI compliance
API
cURL
Postman
Network debugging
TLS/SSL
DNS
TCP/IP
Routing
Python
Go
Java
SLA
Incident response
Status page
Customer onboarding
Technical account management
Solutions engineering
3DS
Risk provider
Account updater
Data orchestration
Remote-first
Hybrid work
Payment orchestration
SOC 2
Gateway
Issuer

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Work requirements

Jobs in Canada