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Added 1 month ago
VC
Directeur·rice des produits et de l'ingénierie | Head of Product and Engineering
Valsoft Corporation
Remote, Canada
- Full-time
- Remote
Reporting to the General Manager, you will lead the full product and technology team and own the roadmap and delivery. You will jointly agree with the General Manager on product direction,…
Added 1 month ago
VC
Directeur·rice des produits et de l'ingénierie | Head of Product and Engineering
Valsoft Corporation
Remote, Canada
- Full-time
- Remote
Reporting to the General Manager, you will lead the full product and technology team and own the roadmap and delivery. You will jointly agree with the General Manager on product direction,…
Added 2 months ago
N
Product Line Manager
Nokia
Ottawa, ON · Kanata, ON
- Full-time
Product, Portfolio & Solution Management (PP) covers the provision of input to the complete set of all products / services related to design, production, maintenance, and termination…
Added 2 months ago
I
COA Associate Manager
IQVIA
Quebec, QC
- Full-time
Added 2 months ago
VB
Senior Tax Manager
Vaco by Highspring
Burnaby, BC
- $130,000 to $170,000 CAD / year
- Full-time
A high‑growth global technology company is seeking a Senior Tax Manager to report to the VP, Tax. This role will help execute the organization’s global tax strategy, compliance, and…
Added 2 months ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant/Associate/Engagement Manager/Principal
Oliver Wyman
Toronto, ON
- Full-time
Private Capital x Commercial Effectiveness – Engagement Manager /Principal
Added 4 months ago
T
Automation Controls Engineer
Tesla
Markham, ON
- Full-time
…support the concept, once the concept is developed, they will program controls components such as PLC, safety devices, HMI, servo drives, various third-party hardware from power-on to…
Added 2 months ago
V
Technical Support Engineer
VGS
Canada
- Full-time
…of what you can approve independently and what requires the manager, expanding as you establish a track…
Added 2 months ago
GT
ISE Software DevOps and Testing Specialist
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
…tools and modern software engineering practices to improve product quality and team…
Added 2 months ago
GT
ISE Software Developer
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
…collaborating with multidisciplinary engineering teams throughout the product…
Added 2 months ago
MT
Manager - Product Marketing
Microchip Technology Inc.
Toronto, ON
- Full-time
Microchip Technology Inc. has a Product Marketing Manager role opening. The successful candidate will own the strategic and tactical marketing responsibilities for a portfolio of FPGA…
Added 2 months ago
Sr. Specialist, Electrical Engineer (FPGA Design)
L3Harris Technologies
Hamilton, ON · Waterdown, ON
…all take an active role in developing new design concepts and product…
Added 2 months ago
UI
Gestionnaire de la ligne de produits en cryptographie souveraine / Sovereign Cryptography Product Line Manager
Ultra I&C
Montreal, QC
- Full-time
Added 2 months ago
A
Automations Controls Designer
Adescor
Strathroy, ON
- Full-time
This role in on-site position and reporting to the Controls Manager.
Added 2 months ago
A
Controls Engineering Manager
Adescor
Strathroy, ON
- Full-time
We are presently seeking a Controls Engineering Manager to lead the design, development, and implementation of advanced industrial automation systems for custom manufacturing and processing…
Added 2 months ago
W
Engineering Manager
Wattpad
Toronto, ON
- Full-time
We are hiring an Engineering Manager for our Platform Engineering team to lead the design, development, and maintenance of the backend platforms that underpin Wattpad's social,…
Added 2 months ago
M
Gestionnaire de la ligne de produits en cryptographie souveraine / Sovereign Cryptography Product Line Manager
Marconi
Montreal, QC
- Full-time
Added 2 months ago
PI
Controls Engineering Manager
Parmerit Inc.
Strathroy, ON
- Full-time
We are presently seeking a Controls Engineering Manager to lead the design, development, and implementation of advanced industrial automation systems for custom manufacturing and processing…
Added 1 month ago
PI
Automations Controls Designer
Parmerit Inc.
Strathroy, ON
- Full-time
This role in on-site position and reporting to the Controls Manager.
Added 2 months ago
WE
[Wattpad] Engineering Manager
WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands)
Toronto, ON
- Full-time
We are hiring an Engineering Manager for our Platform Engineering team to lead the design, development, and maintenance of the backend platforms that underpin Wattpad's social,…
Added 2 months ago
BB
Estimator II - Data
Bosch Building Technologies North America
Toronto, ON
- Full-time
Obtain best product prices from manufacturers, distributors, and subcontractors
Added 2 months ago
PT
Estimator II - Data
Paladin Technologies
Toronto, ON
- Full-time
Obtain best product prices from manufacturers, distributors, and subcontractors
Added 2 months ago
N
Care Technical Customer Advocate
Nokia
Ottawa, ON · Kanata, ON
- Full-time
…hands-on expertise in administering and operating the Nokia NSP product, coupled with a strong desire to help our customers advance their automation capabilities. If you are passionate…
Added 3 months ago
W
[Wattpad] Business Finance (FP&A) Manager
Wattpad
Toronto, ON
- Full-time
The Finance team is seeking a Business Finance (FP&A) Manager to act as the P&L owner for Wattpad's overall business - driving improvements in business efficiency and profitability across…
Added 3 months ago
PM
Retail Store Manager- Fairview
POP MART
Toronto, ON
- Full-time
The Store Manager serves as a stakeholder of the store’s four-wall performance and acts as the critical link between people, product, profit, performance. This role reports to the…

VGS

Technical Support Engineer

Canada

$80,000 - $120,000 a year · Full-time

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Job details

Pay: $80,000 - $120,000 a year
Job type: Full-time
Posting language: English
Posted: Aug 31, 2026

Original job description

About VGS

VGS is the world's leader in payment tokenization, trusted by the most innovative AI and Fortune 500 companies, merchants, banks, and fintechs to power modern payments and agentic commerce.

We tokenize over 9 billion tokens and process more than 10 billion monthly interactions, touching a third of all e-commerce. That scale isn't incidental. It's why leading companies embed our universal token vault and credential management platform directly into their stack, taming the complexity of payment data so they can move faster.

We’re helping businesses unlock new possibilities in an industry that never stops moving. And that takes exceptional people.

About the Role

The majority of this role is hands-on technical work: debugging, troubleshooting network and integration issues, onboarding new customers, and resolving tickets.

The remainder is operational ownership and cross-team coordination. The support team plays a vital role in translating between our Engineering and Go-To-Market teams (including account management and sales). During incidents, outages, escalations, and planned maintenance, you are the primary on-shift decision-maker for PT business hours: you decide whether an incident goes on the public status page, approve the wording of customer notifications, set maintenance timing, and coordinate as needed with the GTM teams so that they are aware of any impacts to their clients. These decisions sit with leadership today, and we want them to be owned within Support.

They come up infrequently but are time-sensitive and customer-visible. You'll have a written scope of what you can approve independently and what requires the manager, expanding as you establish a track record.

What You'll Do

Serve as the senior decision-maker for the Support team during PT business hours. Escalations, judgment calls, and approvals land with you. You're the person on shift with the standing to decide, not to route.
Own incident and maintenance communications. Assess severity and customer impact, decide when to post to the public status page, write or approve the wording, including team drafts, and keep it up to date through resolution.
Set and coordinate maintenance timing. Choose windows based on real customer traffic patterns and regional load, negotiate them with engineering, inform internal client-facing teams about and make sure the notice goes out with enough lead time for customers to plan.
Coordinate multi-team projects where Support is a stakeholder: migrations, deprecations, launches, and customer-specific rollouts. Track dependencies and keep the parties honest about status.
Debug deeply. Reproduce issues with cURL and Postman, read logs, and trace requests across VGS infrastructure, customer systems, and downstream gateways. Diagnose network problems independently: DNS, TCP/IP, routing, timeouts, connection resets, and TLS/SSL handshake failures.
Resolve an issue, find a workaround, or escalate with a bug report good enough for engineering to act on immediately.
Drive mid-tier and long tail customer integrations from kickoff to go-live, coordinating between customer engineers and internal teams.
Write up nontrivial investigations as internal runbooks or public documentation.
Prepare and deliver customer training, building the material where it doesn't exist.
Meet SLA and quality targets, and help the team meet theirs.
Participate in the weekend on-call rotation (every 3rd weekend, Saturday and Sunday, 8:00–20:00 PT). On-call is monitoring coverage, not a full working day - you respond to urgent incidents and time-sensitive requests, while routine tickets wait for the next business day.

What You Bring

5+ years in Technical Support, Solutions Engineering, Technical Account Management, or Technical Project Management - with at least some of it in a senior or lead capacity.
Experience owning customer-facing incident or maintenance communication. You will be writing status page updates, incident notices, and escalation emails. You understand the difference between transparency and alarm.
Strong internal communication skills. You will be the translation layer between customers, VGS account management, and VGS product and engineering. You should be able to operate in different contexts and understand how to translate between the technical, operations, and business contexts of conversations to ensure context is not lost between stakeholders.
Autonomy. You are comfortable deciding and then reporting, rather than checking first. You'll have a few hours of overlap with your manager each day and spend the rest of your shift as the main decision-maker.
Strong command of HTTP, REST APIs, and proxies.
Independent network debugging - DNS, TCP/IP, routing, connectivity, TLS/SSL handshakes. Be ready to describe a specific problem you diagnosed and how you narrowed it down.
English at C1 or above, written and spoken. You'll be writing text that customers and executives read, under time pressure.
Willingness to work PT business hours on a sustained basis.

Nice to Have:

Experience with tokenization, payment processing, cryptology, or security products
BA/BS degree
A knack for out-of-the-box thinking that thrives in a fast-paced startup environment
Reading and debugging code in at least one of Python, Go, Java, or a similar language. You won't ship production code.

\n\n

$80,000 - $120,000 a year

What We Look For In Every Teammate

We're looking for passionate professionals who take pride in their craft and want to help grow a team tackling some of the most critical problems in payments. People who thrive here are curious by nature, unafraid of hard problems, and motivated by the chance to build something that matters at scale.

If you're driven to make a meaningful impact, work at the leading edge of payment technology, and grow your career alongside a team that values ownership, collaboration, and continuous learning, you'll feel right at home at VGS.

How We Work

At VGS, we embrace a remote-first philosophy because we believe flexibility leads to great work and a healthy work-life balance. That said, if you live within 30 miles of one of our office locations, you'll be on a hybrid schedule with some in-person time, because we know there's real value in coming together.

We're not about being in the office every day. We are about connection, collaboration, and the energy that comes from a great brainstorm, a team lunch, or celebrating a big win in person.

Our Benefits

Financial and retirement

Competitive salary
401 (k) with a 4% match and immediate vesting (applies to US only)
Early equity
Internet Stipend
Learning Stipend
Office set-up stipend (applies to US only)

Health and Wellness

Insurance (medical, dental, and vision)
HSA/FSA Options
Life and disability insurance
Pet insurance

Vacation and time off

Flexible PTO
Paid national holidays
Global parental leave program

Professional Development

Promote from within
Lunch and learns
Team events and summits

Office life and perks

Remote and hybrid opportunities
Flexible working hours
Weekly office lunches
Employee discount platform

Equal Opportunity

We consider all applicants without regard to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all applicable local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).

Qualified applicants with arrest and conviction records will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.

Where We're Hiring

We are currently hiring in the following locations: Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Iowa, Michigan, Minnesota, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, Ontario (Canada), Alberta (Canada), and British Columbia (Canada).

A Note on Our Hiring Process

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More about this job

Responsibilities

The role involves serving as the senior decision-maker for the support team during PT business hours, handling escalations, and managing incident communications. You will also coordinate multi-team projects, perform deep technical debugging, and drive customer integrations from kickoff to go-live.

Requirements

Candidates must have 5+ years of experience in technical support or engineering roles with a strong background in network debugging and API technologies. Excellent communication skills are required to act as a translation layer between technical teams and business stakeholders.

Skills

Technical support
Incident management
Network debugging
REST APIs
HTTP
TLS/SSL
DNS
TCP/IP
Customer communication
Cross-team coordination
Troubleshooting
Project management
Payment tokenization
Technical documentation
Customer training
Escalation management

Benefits

Flexible work hours
Flexible PTO
Competitive health benefits
Stock options
401k plan
Life & disability insurance
Flexible spending accounts
Global parental leave program
Employee Assistance Program
Home Internet reimbursement
New hire home office set-up allowance
Professional learning reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Payment tokenization
Fintech
PCI compliance
API
cURL
Postman
Network debugging
TLS/SSL
DNS
TCP/IP
Routing
Python
Go
Java
SLA
Incident response
Status page
Customer onboarding
Technical account management
Solutions engineering
3DS
Risk provider
Account updater
Data orchestration
Remote-first
Hybrid work
Payment orchestration
SOC 2
Gateway
Issuer

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