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Added 2 hours ago
TC
Senior Zendesk Developer / Implementation Specialist
Tata Consultancy Services
Waterloo, ON
- $100,000 to $110,000 CAD / year
- Full-time
Minimum good years of hands-on Zendesk experience
Added 3 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 3 hours ago
GF
PRINCIPAL SPECIALIST RESOURCE GEOLOGIST – CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
Our client, Gold Fields, a globally diversified gold producer, is currently seeking a PRINCIPAL SPECIALIST RESOURCE GEOLOGIST - CORPORATE DEVELOPMENT.
Added 3 hours ago
BT
Senior Accountant - Cross Border Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 6 hours ago
Engineering - Automotive HVAC Product Engineer
Crestline
Saskatoon, SK
…Saskatoon. This role will serve as Crestline’s subject-matter specialist for automotive HVAC systems and support HVAC design requirements across multiple vehicle-development…
Added 8 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 9 hours ago
Media Specialist
SALT XC
Toronto, ON
The Media Specialist will work across an exciting mix of clients in the CPG, Retail & Banking industries providing day to day support to the wider media team, with a focus on implementation…
Added 9 hours ago
BT
Senior Manager
Baker Tilly Canada
Walkerton, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 9 hours ago
BT
Senior Accountant
Baker Tilly Canada
Thompson, MB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 9 hours ago
BT
Staff Accountant for Dresden
Baker Tilly Canada
ON · Chatham-Kent, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 9 hours ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 9 hours ago
BT
Accounting Technician
Baker Tilly Canada
Emerald Park, SK
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 9 hours ago
S
Seasonal Retail Sales Consultant - Part Time - Toronto Premium Outlets, Halton Hills, ON
Swarovski
Toronto, ON
- Part-time
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
Added 10 hours ago
BC
Recreation Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
Choose Civility – Where every interaction matters. Civility and respect shape our workplace, as individuals treat one another - and the communities we serve with dignity, empathy, and…
Added 13 hours ago
W
HSE Specialist II
Worley
Edmonton, AB
- Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 14 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 15 hours ago
BT
Senior Staff Accountant
Baker Tilly Canada
Collingwood, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 15 hours ago
BT
Bookkeeper
Baker Tilly Canada
North Bay, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 15 hours ago
BT
Accounting Technician
Baker Tilly Canada
Winnipeg, MB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 17 hours ago
MD
Corporate Tax Auditor - Revenue Tax Specialist or Revenue Tax Specialist Intermediate or Revenue Tax Specialist Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Revenue Tax Specialist or Revenue Tax Specialist Intermediate or Revenue Tax Specialist Senior
Added 17 hours ago
SB
Event Sales Specialist
Splitsville Bowl
Calgary, AB
- Part-time
The Event Sales Specialist role at Splitsville is a dynamic role where you will be selling event space, food and beverage, bowling, arcade and amusement packages. The Sales Specialist will…
Added 18 hours ago
IB
Manager, Development Communications
Ivey Business School at Western University
London, ON
- Full-time
…business education. Drawing on extensive research and business experience, Ivey’s faculty provides the best classroom experience, equipping students with the knowledge, skills, and…
Added 19 hours ago
IL
Talent acquisition specialist (12 month contract)
IPH Limited
Moncton, NB
- Full-time
We are seeking a driven Talent Acquisition Specialist to join our recruitment team at IPH Canada. The
Added 20 hours ago
W
Environmental Specialist - Liability Assessment
Worley
Calgary, AB
- Full-time
As an Environmental Specialist, you will evaluate environmental conditions, identify data gaps and regulatory risks, develop auditable liability cost estimates, and prepare clear technical…
Added 20 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist

VGW Canada

Customer Service Agent

Toronto, ON, Canada

$55,000 to $61,000 CAD / year

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Job details

Pay: $55,000 to $61,000 CAD / year
Posting language: English
Posted: Oct 28, 2026

Original job description

Customer Service Agent

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

We have an exciting opportunity to join our Customer Service Ops team in Toronto and are currently looking for a Customer Service Agents to join the team.

As a Customer Service Agent, you will be patient, empathetic, and communicative. You will put yourself in VGW customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigating if you don’t have enough information to resolve customer complaints. You value customer feedback.

The salary range for this role is CAD 55,000 to CAD 61,000 per year

This is an exisiting position within our team.

What You'll Do:

Maintain high customer satisfaction.
Have the ability to adapt/respond to different types of personalities.
Respond efficiently to customer inquiries.
Follow established communication guidelines to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Provide accurate, valid, and complete information by using the right methods/tools.
Ensure Zendesk tickets are updated and information is accurate and up to date.

What You'll Bring:

Excellent communication skills.
Customer orientation and ability to adapt/respond to different situations.
Ability to multi-task, prioritise and manage time effectively.
Familiarity with CRM systems and practices, desirable.
Ability to work under pressure.

Others:

Requires to work in the office twice a week Work Schedule: Shifting schedule; 5x a week and 2 consecutive days off

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

Our high-quality, acclaimed brands include Monopoly Match, Chumba Casino, Global Poker and LuckyLand Casino, which are enjoyed by millions of players in North America.

Our Social Plus games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.

At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things.

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.

We use an AI tool to help our Talent Acquisition team with note taking during screening interviews. Using this tool is optional. If you are invited to an interview, you will be given the opportunity to opt out if you choose to.

#KS1

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More about this job

Responsibilities

Maintain high customer satisfaction by responding efficiently to inquiries and providing accurate information. Manage Zendesk tickets and follow established communication guidelines to ensure timely resolution of customer issues.

Requirements

Candidates should possess excellent communication skills and the ability to adapt to different personalities and situations. Proficiency in multi-tasking, time management, and familiarity with CRM systems is highly desirable.

Skills

Customer service
Communication skills
Problem-solving
Troubleshooting
Empathy
Patience
Multi-tasking
Time management
CRM systems
Zendesk
Adaptability

Benefits

Competitive compensation
Flexibility
Career advancement opportunities
Learning opportunities
Social events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Zendesk
CRM
Troubleshooting
Social Games
Freemium Model
Sweepstakes
Interactive Entertainment
Customer Satisfaction
Communication Guidelines
Problem Solving
Multi-tasking
Time Management
In-game Purchases
Player Experience

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