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Service Technician
Michelin
Montreal, QC · Lachine
- Full-time
Perform required inspections and interventions on tires and equipment, and report any safety, quality, equipment, or customer-site concerns to the manager;
Added 10 mins ago
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Personal Lines Retail CSR - Hastings Branch
Park Insurance
Burnaby, BC
- Full-time
Assistance in ICBC batching and any other duties the Branch Manager sees fit
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Facilities Technician/Millright - Sun thru Thur 10pm to 6am
McKesson
Surrey, BC
- Full-time
This position works under the guidance of the Senior Facility Maintenance Manager and requires the ability to work independently with minimal supervision while remaining an active and…
Added 10 mins ago
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Account Manager, Supply Cloud
LBMX
London, ON
- Full-time
The Account Manager – Supply Cloud owns revenue growth across LBMX’s Supply Cloud network of distributors and suppliers. This role is accountable for expansion within the installed base:…
Added 10 mins ago
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Storekeeper
Amico
Mississauga, ON
- Full-time
Reporting to the store manager, the storekeeper will be responsible for permanent and consumable materials in good condition and ensuring their availability, in accordance with company…
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Access & Affordability Manager, BioAdvance - J&J Innovative Medicine
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
Johnson & Johnson Innovative Medicine, is recruiting for an Access & Affordability Manager, BioAdvance. This position is located in Toronto, Ontario. This is a hybrid role which includes to…
Added 10 mins ago
PC
Senior Corporate Accountant
People Corporation
Winnipeg, MB · MB - PC Kenaston - Wpg
- Full-time
Support the Manager, Corporate Accounting in accounting functions and implementation of the Company's policies and procedures
Added 10 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Moncton, NB
- Full-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 10 mins ago
Project Manager
Keyloop
Montreal, QC
The Project Manager is well organized, articulate, detail-orientated and able to work on tight deadlines with an understanding of business operations and able to plan, lead and delegate…
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Implementation Consultant - Accounts
Keyloop
Montreal, QC
Assist peers and Project manager / Project Lead in escalations/technical discussions
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Practice Leader, Management support and expertise support
Desjardins
Montreal, QC · Quebec, QC · Complexe Desjardins Montréal
- Full-time
As practice leader, you support your unit’s manager by providing subject matter expertise to practitioners. You coordinate and mentor a group of experienced professionals and assist with…
Added 10 mins ago
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Practice leader, Management support and expertise support
Desjardins
Montreal, QC · Quebec, QC · Complexe Desjardins Montréal
- Full-time
As practice leader, you support your unit’s manager by providing subject matter expertise to practitioners. You coordinate and mentor a group of highly experienced professionals and assist…
Added 10 mins ago
D
Practice leader, Management support and expertise support
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As practice leader, you support your unit’s manager by providing subject matter expertise to practitioners. You coordinate and mentor a group of highly experienced professionals and assist…
Added 10 mins ago
D
Market Development Manager
Desjardins
Cacouna, QC · L'Isle-Verte, QC · Rivière-du-Loup, QC · Caisse Desjardins de Viger et Villeray
- Full-time
As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of…
Added 10 mins ago
Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
Reporting to a Development Director, a Development Manager (DM) within the game development team ensures the delivery of game features is on time and within budget. You as the DM will…
Added 10 mins ago
TC
Director, Franchise Operations - Canada
The Coca-Cola Company
ON · Canada - ON - Ontario
- Full-time
Work with franchise commercial manager to steward the planning process that is in place bi-monthly, ensuring all customer plans are included.
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Analyst, Business Transformation (11 Months Fixed Term Contract/Secondment)
CIBC
Toronto, ON
- Full-time
…data and reporting function. Support on a regular basis the manager’s liaison with individuals in the various Lines of Business, at various levels, including senior management, to gather…
Added 10 mins ago
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Journeyperson Pump Mechanic
Caterpillar Inc.
Clairmont, AB
- Full-time
When the manager/supervisor is not present, assigns duties to complete all necessary daily service center work
Added 10 mins ago
CG
Administrative Assistant
Canaccord Genuity Group Inc.
Waterloo, ON
- Full-time
…Waterloo. Led by established Senior Wealth Advisor and Portfolio Manager Shane Silverberg, this growing team delivers personalized wealth management strategies, services and solutions to…
Added 10 mins ago
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Commercial Property and Leasing Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $90,000 to $110,000 CAD / year
The Commercial Property & Leasing Manager is responsible for overseeing the operational, financial, and leasing performance of a diverse property portfolio. This role focuses on maximizing…
Added 10 mins ago
Industrial Security Guard
Backwoods Energy Services
Calgary, AB
Inspect Backwoods vehicles, notify Field Manager when service is required
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Estate Planning Consultant
BMO
Saskatoon, SK · RC_Sask
- Full-time
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Senior Wealth Planning Consultant
BMO
Vancouver, BC · FBT
- Full-time
Added 10 mins ago
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Senior Strategic Account Manager
AT&T
Thornhill, ON · Montreal, QC
- From $142,700 CAD / year
- Full-time
We’re hiring for a Senior Strategic Account Manager who will drive revenue growth by developing and executing comprehensive account strategies, selling assigned products and services,…
Added 10 mins ago
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Team Manager-Production
Ford Motor Company
Windsor, ON
- Full-time
The Team Manager is a hands-on leader who fosters accountability, teamwork, and operational discipline. Working closely with cross-functional partners, this position helps optimize safety,…

VIA HFR - VIA TGF Inc

Process Improvement & Training Manager

Toronto, ON, M5J 2M2, Canada
Montreal, QC, H2Z 0C2, Canada

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Job details

Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

The manager will lead the discovery, design, and continuous improvement of end-to-end business processes while facilitating cross-functional workshops. Additionally, they will translate these processes into role-based training materials and enablement solutions to ensure organizational adoption.

Requirements

Candidates must have 8–10 years of progressive experience in business process management, operational excellence, or related disciplines. A bachelor's degree in a relevant field is required, along with strong skills in process mapping, stakeholder management, and instructional design.

Skills

Business process management
Process mapping
Continuous improvement
Workshop facilitation
Stakeholder engagement
Adult learning
Instructional design
Change management
Process design
Workflow development
Training delivery
Operational excellence
Business transformation
Documentation
Cross-functional collaboration
Presentation skills

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Process Improvement
Operational Excellence
Process Mapping
Workshop Facilitation
Change Management
Instructional Design
Adult Learning
CBPP
Prosci
Business Transformation
Stakeholder Management
Workflow
Standardization
LMS
Training Development
Documentation
Role-based Training
Infrastructure
Transportation
Rail
Engineering
Construction
Capital Programs
Consulting
Big Four
Process Discovery
Continuous Improvement
Business Analysis
Project Management

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