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Added 10 mins ago
AG
Advisor, Human Resources
Alamos Gold Inc.
Lynn Lake, MB
- Full-time
The Lynn Lake Gold Project is one of Alamos Gold's most significant development projects in Canada, offering employees the opportunity to contribute to a growing operation while working…
Added 10 mins ago
SA
Senior IT Engineer
Schema App
Remote, Canada
- Full-time
- Remote
Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a…
Added 10 mins ago
R
Partnerships Manager
Relay
Remote, Canada
- Full-time
- Remote
Build alignment across marketing, sales, and other internal teams, as well as external stakeholders, to deliver on team KPIs
Added 10 mins ago
UH
Research Associate I
University Health Network
Toronto, ON
- Full-time
…strong scientific understanding, exceptional organizational and project management skills, analytical abilities, excellent written and verbal communication, and exceptional attention to…
Added 10 mins ago
IB
Manager, Art Direction (14-month contract)
Indigo Books & Music
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
…in a strong and consistent manner. This role will inspire, lead, coach and manage junior designers throughout the creative process from collaborative conceptualization to production and…
Added 10 mins ago
C(
Senior Project Manager (Design & Construction)
CORIX (CA) DE SERVICES LIMITED PARTNERSHIP
Vancouver, BC
- $124,617 to $148,581 CAD / year
- Other
Job Details: Job Location: Vancouver - VANCOUVER, BC V6E 4A2, Are you an experienced project leader ready to shape how complex infrastructure gets delivered, and to grow the team that…
Added 24 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Halifax, NS
- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 24 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Dartmouth, NS
- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 24 mins ago
CS
T26-275 Temporary, Part-Time (60%), Resource Teacher and Learning Assistance
Chilliwack School District No. 33
Chilliwack, BC
- Part-time
Demonstrated ability to lead, coordinate and integrate competency-based and inclusive support services through the school-based team (consultation, collaborative planning, coordination,…
Added 24 mins ago
DI
Senior Electrical Designer – Automation
DuroByte Inc.
Windsor, ON
- Full-time
Coordinate electrical design activities with mechanical engineering, controls programming, manufacturing, and project management teams.
Added 24 mins ago
WU
Associate Director, Leadership Programs
Western University
London, ON
- Full-time
…coaching and assessment supports, and customized leadership and team interventions. Acting as a project leader, the incumbent consults with leaders on culture change, organizational and…
Added 25 mins ago
Senior Business Process Analyst
iGaming Ontario
Toronto, ON
Lead stakeholder engagement, change management, and training efforts to enable adoption across impacted business units.
Added 25 mins ago
Business Systems - Project Manager
Price Industries Limited
Winnipeg, MB
ERP Project Manager Position Summary: Price Industries is seeking an experienced ERP Project Manager to support the delivery of our ERP program. Working closely with ERP Program Lead, this…
Added 25 mins ago
Corporate Store Supervisor II
Bulk Barn
Hamilton, ON
The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team…
Added 25 mins ago
UO
AI & Medical Education Specialist
University of Alberta
Edmonton, AB
- Full-time
In collaboration with the teacher support team and FoMD Faculty Development, designs and delivers professional development programs, workshops, and resources to build a culture of critical…
Added 25 mins ago
Director of Information Technology
The Corporation of The City of St. Thomas
St. Thomas, ON
Lead the City's cybersecurity program, including risk assessments, vulnerability management, incident response, and security awareness initiatives.
Added 25 mins ago
LC
Senior Manager, Continuous Improvement, Ecomm Operations
Loblaw Companies Limited
Toronto, ON
- Full-time
The PC Express Operations team leads all systems from connecting customer order demand through to in- store execution and post purchase activities. As Ecomm sales continue to drive…
Added 25 mins ago
I
Senior Policy Advisor -Economic Development
ITK
Ottawa, ON
- Full-time
Act as a lead on file specific matters as assigned and prioritized by the Manager;
Added 25 mins ago
Administrative Coordinator, Administration Network
University of Saskatchewan
Saskatoon, SK
…Administration and is a key member of the administrative support…
Added 25 mins ago
A
Process Improvement & Training Manager
Alto
Toronto, ON
- Full-time
This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners,…
Added 25 mins ago
O
Sr. Design Coordinator
ONxpress
Toronto, ON
- Full-time
The ONxpress Civils Contractor General Partnership, a partnership between FCC Canada Limited and Aecon Infrastructure Management Inc., is a multidisciplinary Civils Joint Venture (CJV) team…
Added 25 mins ago
S
Senior Consultant, Strategy (Toronto)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Coach and lead team members through research and assessment activities, including data-gathering, analysis, and data synthetization, to provide a digestible and compelling narrative to our…
Added 25 mins ago
I
Manager, Art Direction (14-month contract)
Indigo
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
…in a strong and consistent manner. This role will inspire, lead, coach and manage junior designers throughout the creative process from collaborative conceptualization to production and…
Added 40 mins ago
IO
Vice President, Global Expansion (FTE)
Invest Ottawa
Ottawa, ON
- Full-time
Lead the design of Invest Ottawa’s international export program and strategy, overseeing the team, client engagement, account management and conversion of trade activities into commercial…
Added 40 mins ago
A
Cyber Security Specialist
AtkinsRéalis
Montreal, QC · Quebec, QC
- Full-time
…of cybersecurity and Industrial Control Systems (ICS). Our project team leads the cybersecurity program to define resilient solutions, processes, and systems for the protection of people…

VIA HFR - VIA TGF Inc

Process Improvement & Training Manager

Toronto, ON, M5J 2M2, Canada
Montreal, QC, H2Z 0C2, Canada

Apply About employer

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Job details

Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

The manager will lead the discovery, design, and continuous improvement of end-to-end business processes while facilitating cross-functional workshops. Additionally, they will translate these processes into role-based training materials and enablement solutions to ensure organizational adoption.

Requirements

Candidates must have 8–10 years of progressive experience in business process management, operational excellence, or related disciplines. A bachelor's degree in a relevant field is required, along with strong skills in process mapping, stakeholder management, and instructional design.

Skills

Business process management
Process mapping
Continuous improvement
Workshop facilitation
Stakeholder engagement
Adult learning
Instructional design
Change management
Process design
Workflow development
Training delivery
Operational excellence
Business transformation
Documentation
Cross-functional collaboration
Presentation skills

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Process Improvement
Operational Excellence
Process Mapping
Workshop Facilitation
Change Management
Instructional Design
Adult Learning
CBPP
Prosci
Business Transformation
Stakeholder Management
Workflow
Standardization
LMS
Training Development
Documentation
Role-based Training
Infrastructure
Transportation
Rail
Engineering
Construction
Capital Programs
Consulting
Big Four
Process Discovery
Continuous Improvement
Business Analysis
Project Management

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