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Added 5 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Charlottetown, PE
- $52,500 CAD / year
- Full-time
Our Management Development Program is a hands-on, accelerated path that teaches you how to run a business end to end. You’ll gain practical experience, strong mentorship, competitive…
Added 5 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
A minimum of three (3) years of experience in project management or municipal project delivery, with an emphasis on process improvement and operational efficiency, is required.
Added 5 mins ago
DC
Executive Director, Marketing & Brand
Diabetes Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re seeking an Executive Director, Marketing and Brand who will lead Diabetes Canada’s marketing and brand strategy, integrated campaign execution approach and oversees the Banting House…
Added 5 mins ago
SE
Project Manager (CA)
Siemens Energy
Montreal, QC
- Full-time
Take ownership of assigned regional project priorities and lead cross-functional and multicultural project teams, collaborating closely with regional stakeholders while maintaining…
Added 5 mins ago
KS
Video Game Tester - On-Site
Keywords Studios
Montreal, QC
- Contract
Collaborate closely with your Team Lead and fellow testers to ensure high-quality player experiences
Added 5 mins ago
W
Inside Sales Manager
Worley
AB · Edmonton, AB
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 5 mins ago
GR
Project Manager
Goldbeck Recruiting
AB · Edmonton, AB
- Full-time
They are adding a Project Manager to join their Estimating and Project Management team at their Edmonton, AB location.
Added 5 mins ago
IE
Senior Electrical Engineer
Inferno Energy
AB · Greater Edmonton Metropolitan Area
- Full-time
Project management: run multiple concurrent projects through pre-construction, keeping them organized and on schedule
Added 5 mins ago
W
Inside Sales Manager
Worley
Sarnia, ON
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 5 mins ago
SS
Project Manager - Operations & Logistics (12 Month Contract)
Summit Search Group
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Contract
Develop and maintain project trackers, dashboards, status reports, and other project management tools.
Added 5 mins ago
GW
Social Media Coordinator
Gowling WLG
Hamilton, ON
- Full-time
…and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career…
Added 5 mins ago
W
Principal Mechanical Engineer, Mining and Minerals
Worley
Vancouver, BC
- Full-time
Worley is seeking a Principal Mechanical Engineer (Lead) based in Vancouver, British Columbia. This role provides mechanical engineering leadership for the design and delivery of process…
Added 5 mins ago
W
Inside Sales Manager
Worley
Oakville, ON
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 5 mins ago
GR
Hydronics Lead
Goldbeck Recruiting
Brampton, ON
- Full-time
The Lead Boiler & Hydronic Systems Technician is a full-time, on-site role based in the Greater Toronto Area, Canada. This role oversees installation, commissioning, maintenance, and repair…
Added 5 mins ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Hamilton, ON
- Full-time
…and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career…
Added 5 mins ago
EE
Automation & Instrumentation Engineer
Expert Executive Recruiters (EER Global)
Toronto, ON
- Full-time
This role combines hands-on engineering, project management, and customer-facing technical support. The successful candidate will manage projects from technical assessment and system…
Added 5 mins ago
TH
Senior Environmental Consultant – Contaminated Sites – GTA
The Headhunters Recruitment
Whitby, ON
- Full-time
Demonstrated success in project management, budgeting, and client service.
Added 5 mins ago
W
Inside Sales Manager
Worley
Markham, ON
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 5 mins ago
HC
Director, Content Strategy
Havas CX Canada
Toronto, ON
- Full-time
Partner with project management to staff, plan and manage content strategy work
Added 5 mins ago
W
Inside Sales Manager
Worley
Toronto, ON
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 5 mins ago
W
Inside Sales Manager
Worley
Calgary, AB
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 5 mins ago
C
Project Manager
COVE
Halifax, NS
- Full-time
Lead and manage project activities from initiation through close-out, ensuring delivery within scope, schedule, budget, quality, and performance objectives and maintaining compliance with…
Added 5 mins ago
ZI
Senior Civil Engineer
ZenaTech Inc.
Dartmouth, NS
- $120,000 to $150,000 CAD / year
- Full-time
Reporting to senior management, you will set the technical and strategic direction of the division, lead and develop a team of engineers and technologists, and take full accountability for…
Added 6 mins ago
Quality Improvement Specialist
College of Pharmacists of British Columbia
Vancouver, BC
…policies, organizational commitments, and values. The role may also lead or support departmental initiatives and projects as…
Added 6 mins ago
Studio Manager, Electrical Engineerin
NORR
Toronto, ON
…available for projects at the right time. You will also review project work within the Electrical Engineering studio for technical excellence, on time delivery and financial success. You…

VIA HFR - VIA TGF Inc

Process Improvement & Training Manager

Toronto, ON, M5J 2M2, Canada
Montreal, QC, H2Z 0C2, Canada

Apply About employer

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Job details

Experience: 8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Overview

The Operational Excellence team is seeking an experienced Process Improvement & Training Manager to design, improve, document, and enable business processes that support consistent and effective ways of working.

This role combines business process management, process improvement, process mapping, workshop facilitation, and process-specific training. The Manager will partner with process owners, business leaders, project teams, subject matter experts, and operational stakeholders to understand current and future-state processes, identify improvement opportunities, and translate processes into practical documentation, tools, and role-based training.

The successful candidate will be skilled at simplifying complex processes, facilitating cross-functional collaboration, and presenting process designs, recommendations, and training approaches to both working teams and senior leaders.

Key Responsibilities

Process Design & Improvement

Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
Develop current-state and future-state process maps, workflows, procedures, roles, and supporting documentation.
Facilitate cross-functional process discovery, mapping, design, and improvement workshops.
Identify process gaps, inefficiencies, dependencies, and opportunities for standardization and improvement.
Establish and support process management practices, including ownership, documentation standards, review cycles, and continuous improvement.

Training & Enablement

Develop role-based training and enablement solutions for new or improved business processes.
Translate process maps, procedures, systems, roles, and responsibilities into practical learning experiences.
Develop and deliver training materials, including facilitator guides, job aids, process guides, reference materials, and participant resources.
Partner with process owners and subject matter experts to ensure training reflects approved processes.
Assess training effectiveness and update learning materials as processes evolve.
Partner with Talent & Culture on potential LMS implementation, including requirement definition and training deployment.

Facilitation

Design process training using adult learning principles, translating complex processes into clear, practical, and engaging learning experiences.
Facilitate process training through interactive and hands-on methods, using real-world scenarios, examples, and exercises to reinforce understanding and application.
Assess learning effectiveness and continuously improve/update training materials and delivery approaches to support process competency, adoption, and consistent execution.

The Requirements

Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Operations Management, or a related field, or equivalent experience.
BPM, Business Process Improvement, Process Management, CBPP, or equivalent certification is preferred.
Prosci Change Management certification or relevant training/instructional design certification is an asset.
8–10 years of progressive experience in Business Process Management, Process Improvement, Operational Excellence, Business Transformation, or related disciplines.
Strong experience designing, mapping, analyzing, documenting, and improving complex end-to-end business processes.
Proven experience facilitating cross-functional process discovery, design, mapping, and improvement workshops.
Demonstrated experience translating business processes into role-specific training and practical learning solutions.
Experience developing and delivering process-specific training, job aids, procedures, and reference materials.
Strong stakeholder engagement and presentation experience, including working with senior leaders.
Experience working in large, complex, multi-stakeholder environments.
Experience in major infrastructure, transportation, rail, engineering, construction, or large capital programs is considered an asset.
Consulting experience, including Big Four or similar environments is considered an asset.
Bilingual (French and English), spoken and written (an asset)

Key Skills & Competencies

Business process management, process mapping, and continuous improvement
Current-state and future-state process design
Workshop facilitation and stakeholder alignment
Adult learning and process-specific training development
Ability to simplify complex processes into practical, user-friendly guidance
Strong presentation, communication, and stakeholder management skills
Ability to connect processes, roles, responsibilities, systems, controls, and employee capability

Apply About employer

More about this job

Responsibilities

The manager will lead the discovery, design, and continuous improvement of end-to-end business processes while facilitating cross-functional workshops. Additionally, they will translate these processes into role-based training materials and enablement solutions to ensure organizational adoption.

Requirements

Candidates must have 8–10 years of progressive experience in business process management, operational excellence, or related disciplines. A bachelor's degree in a relevant field is required, along with strong skills in process mapping, stakeholder management, and instructional design.

Skills

Business process management
Process mapping
Continuous improvement
Workshop facilitation
Stakeholder engagement
Adult learning
Instructional design
Change management
Process design
Workflow development
Training delivery
Operational excellence
Business transformation
Documentation
Cross-functional collaboration
Presentation skills

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Process Improvement
Operational Excellence
Process Mapping
Workshop Facilitation
Change Management
Instructional Design
Adult Learning
CBPP
Prosci
Business Transformation
Stakeholder Management
Workflow
Standardization
LMS
Training Development
Documentation
Role-based Training
Infrastructure
Transportation
Rail
Engineering
Construction
Capital Programs
Consulting
Big Four
Process Discovery
Continuous Improvement
Business Analysis
Project Management

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