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VIA Rail Canada

Dispatcher, Security Operation Center

Ottawa, ON, K1G 3H5, Canada

Pay: Annual Salary / Hourly Rate : $65,154 - $81,443
Apply by: Oct 14, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Reference Number : 1458

Status : Permanent - Full-time

Annual Salary / Hourly Rate : $65,154 - $81,443

Number of positions to be filled : 1

Application Deadline : 10/13/2026

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

Reporting to Sr Manager, Corporate Security & Intelligence, the Dispatcher Security Operation Center (SOC) is responsible for dispatching calls to the police of jurisdiction throughout Canada. SOC agents will answer and respond to incoming emergency and non-emergency calls in an efficient manner, relay information through communications and dispatch tools, and open electronic records / files where appropriate. They will also monitor the video surveillance system network and conduct supporting queries – including Police Records Management System (RMS) and quality assurance (QA).

By supporting those teams, the person will use other technology system to provide updated, trends analysis and on time information for the operations of the department: Canadian Police Information Centre (CPIC) VIA Reservations System,VIP, etc. – where appropriate.

Responsibilities:

Receives, processes, and prioritizes emergency and non-emergency calls related to public safety and security, initiates and implements established procedures and response protocols, and relays information to emergency services depending on the nature of the call. Works in partnership and liaises with multiples Police Services and their dispatch centres throughout Canada as required to ensure appropriate responses to enquiries and requests for service;
Manages communications for onsite Security services, including Marshals;
Write accurate incident reports using the Records Management System or other designated VIA Rail software Queries CPIC, high-risk databases and other systems for information required to assure public safety in the VIA Rail environment;
Opens electronic files for follow-up;
Ensures ongoing, positive and professional interactions with VIA Rail Operations Control Centre (OCC) personnel. Manages exchanges of information between OCC and SOC, including the downloading of train videos and the relaying of train performance and release information;
Monitors video surveillance system cameras throughout the network to identify events of concern and coordinate intervention. Performs special monitoring operations to track or identify suspects. Conducts research in the archived video sequences at the request of an authorized person;
Provides management with end-of-day reports of the highest quality, as well as Situation Reports (SITREPS) as required. Will also be responsible for providing updated, trends analysis and on time information for the operations of the department: VIA Reservations System, VIP, etc. – where appropriate.

Requirements:

Education and Experience

High School Graduate, College degree in admin or Policing – an asset;
Minimum (5) year previous related work experience in a policing, security or emergency dispatching environment;
Dispatch and/or security certifications are an asset;

Certification/Licences/In-Service Training

Formal training and/or certification in a policing, security or emergency dispatching environment is a definite asset;

Desired Qualifications

Computer-aided dispatch (CAD) experience and computer operations;
Knowledge of CPIC, records entry and procedures;
Security, emergency dispatch and/or policing certification from a recognized institution;

Other Competencies

Must be able to think clearly and perform well during crisis situations as well as during complex and high-pressure work environments;
Must be capable of reading maps;
Must be capable of operating communications equipment;
Must be capable of receiving, prioritizing and dispatching emergency calls;

Effort and Working Conditions

The position requires shift work including statutory holidays;
Work is performed in VIA Rail’s Security Operations Center located in Ottawa;
The incumbent must be able to work shifts (flexible);
Extended periods of time on a computer;
Work requires sitting for long periods of time, managing numerous computer resources simultaneously (computer-aided dispatch, video surveillance, records management or other systems);
Able to maintain concentration for extended periods of time;
manage periods of high activity and stress; and to be a stable, calm support and resource during higher stress situations;
Excellent written and verbal proficiency in both official languages (English/French).

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!

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More about this job

Responsibilities

The Dispatcher is responsible for managing emergency and non-emergency calls, coordinating with police services, and monitoring video surveillance systems to ensure public safety. They also maintain electronic records, write incident reports, and provide trend analysis to support departmental operations.

Requirements

Candidates must have a minimum of five years of experience in a policing, security, or emergency dispatching environment. Proficiency in both English and French is required, along with the ability to work flexible shifts in a high-pressure environment.

Skills

Emergency dispatching
Security operations
Video surveillance
Incident reporting
Crisis management
Communication equipment operation
Map reading
CPIC
Records management
Data analysis
Public safety
Quality assurance
Computer-aided dispatch
Trend analysis

Visa sponsorship

Not detected in the job text

Keywords

Dispatcher
Security Operation Center
Public safety
Emergency services
Video surveillance
CPIC
Records Management System
CAD
Incident reporting
SITREPS
Operations Control Centre
Transportation
Security
Policing
Dispatching
Shift work
Trend analysis
Data entry
Communication tools
Quality assurance

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