Jobs in Canada

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Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
Serve as the senior technical authority for strategic customer opportunities involving DFIR, Cloud, SaaS, identity, network, and hybrid environments,
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Senior Mechanical Technologist
CIMA+
Thunder Bay, ON
- $67,440 to $92,730 CAD / year
- Full-time
In keeping with the principles of employment equity, we encourage all applications, including, but not limited to, those from women, Indigenous people, people with disabilities and visible…
Added 3 mins ago
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Operations Manager - Permanent - 4352
Parker Huggett - A Division of LRO Staffing
Calgary, AB
- Full-time
Act as a senior point of contact for clients, consultants and owner’s representatives, and step in to resolve escalated issues
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Senior Electrical Engineer - Energy and Resources
CIMA+
Thunder Bay, ON
- $131,200 to $180,400 CAD / year
- Full-time
We have an exciting opportunity for a Senior Electrical Engineer to join our growing team at our Thunder Bay office. In this pivotal role, you will collaborate closely with our Energy and…
Added 3 mins ago
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Outage Technician/Technologist
Kinectrics
Tiverton, ON
- Internship
Shift workers may be assigned 8-10-12 hour shifts (rotating shifts, days, afternoons and/or nights)
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Senior Electrical Engineer - Energy and Resources
CIMA+
Sudbury, ON · Greater Sudbury, ON
- $131,200 to $180,400 CAD / year
- Full-time
We have an exciting opportunity for a Senior Electrical Engineer to join our growing team at our Thunder Bay office. In this pivotal role, you will collaborate closely with our Energy and…
Added 3 mins ago
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Guidewire Senior Developer
Brainhunter Systems Ltd
Toronto, ON
- Contract
Knowledge of other suite applications is an asset
Added 3 mins ago
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Senior Salesforce Developer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
7+ years of Salesforce experience on delivering and deliver custom Force.com enterprise applications.
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Principal Structural Engineer
SearchLabs
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $150,000 CAD / year
- Full-time
Undertake additional responsibilities as required by senior management.
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Power Platform Lead
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
…capabilities to improve legal and business services. This is a senior individual-contributor role with no direct reports. The successful candidate will lead through solution architecture,…
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Senior Specialist, Quality Assurance
Shoppers Drug Mart
Toronto, ON
- Full-time
Must have a Bachelor of Science (or Canadian Equivalent)
Added 3 mins ago
Toronto - Forward Deployed Engineer - Rapid Innovation Lab
EY
Toronto, ON
Develop custom integrations between AI solutions, enterprise applications, APIs, data platforms, and business systems, including MCP servers.
Added 3 mins ago
Senior Specialist: Administrative - Salary
Vail Resorts
Whistler, BC
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Added 3 mins ago
Senior Customer Success Manager
AppDirect
Montreal, QC
…uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse…
Added 18 mins ago
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Senior Machine Learning Programmer
Game Companies
Montreal, QC
- Full-time
Deep learning, incl. but not limited to applications in the gaming industry
Added 18 mins ago
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Registered Nurse - Hemodialysis
William Osler Health System
Brampton, ON
- Part-time
…training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 18 mins ago
BR
Coordonnateur, Services aux locataires / Coordinator, Tenant Services
BGO Real Estate
Montreal, QC
- Full-time
…signalisation, les sites web, les médias d'ascenseurs, les applications mobiles, les infolettres, les notes de service pour les locataires et d'autres…
Added 18 mins ago
RB
Senior Manager, Software Development
Royal Bank of Canada
Toronto, ON
- Full-time
Must have’s:
Added 18 mins ago
Research, Grant & Academic Initiative Planning Advisor
NorQuest College
Edmonton, AB
Develop comprehensive and compliant budgets for grant applications, contracts, customized training initiatives, academic projects, requests for proposals, and externally funded programs.
Added 32 mins ago
BS
Senior Java Developer-10 years of Experience
Brainhunter Systems Ltd
Toronto, ON
- Contract
Work Style: Hybrid Work arrangement - 3 days per week in the office required
Added 32 mins ago
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Human Resources Director
SiteTalent
Kamloops, BC
- $150,000 to $175,000 CAD / year
- Full-time
The Director of Human Resources is the organization's senior people leader, responsible for HR strategy, labour relations, employee relations, organizational development, and culture across…
Added 32 mins ago
WS
Superintendent of Schools (Chief Executive Officer & Chief Education Officer)
Westwind School Division
Cardston, AB
- Full-time
To meet provincial legislation and regulatory standards, the successful candidate must possess, or be willing to obtain:
Added 32 mins ago
WO
Registered Nurse - Hemodialysis
William Osler Health System
Brampton, ON
- Part-time
…training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 32 mins ago
CT
Chief Executive Officer
Closer to Home Community Services
Calgary, AB
- Full-time
Minimum of ten years of progressively senior leadership experience, ideally within the not-for-profit, social services, community services, healthcare, or human services sectors.
Added 32 mins ago
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Prospect Researcher
CNIB
Toronto, ON
- $38.25 to $47.81 CAD / hour
- Part-time
Prepare clear, concise and strategic prospect profiles, briefing notes, research summaries, relationship maps, tables, charts and other products for fundraisers and senior leaders.

VIA Rail Canada

Senior Advisor - Commercial Strategy and Customer Journey, LDRR Fleet Program

Montreal, QC, H3B 2C9, Canada

Annual Salary / Hourly Rate : $ 101 000 - $ 118 800

Apply on careers.viarail.ca About employer

Applications open in a new tab.

Job details

Pay: Annual Salary / Hourly Rate : $ 101 000 - $ 118 800
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

Reference Number : 849

Status : Permanent - Full-time

Annual Salary / Hourly Rate : $ 101 000 - $ 118 800

Number of positions to be filled : 1

Application Deadline : 11/28/2026

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

Reporting to the Director, Service Planning & Delivery for the Long Distance, Regional and Remote (LDRR) Fleet Renewal Program, the Senior Advisor - Commercial Strategy and Customer Journey defines, evolves, and maintains the commercial vision for VIA Rail's future LDRR offering.

The role establishes high-level customer experience, market, product, service-class, hospitality, revenue, and value-proposition direction; evaluates commercial viability; and ensures program decisions remain aligned with traveler needs and VIA Rail's business objectives.

Working closely with the Senior Advisor - Service Design & Journey integration, the incumbent provides the strategic foundation for detailed experience and service design and supports alignment, change management, and knowledge transfer across corporate and operational functions.

Program Governance, Alignment and Change
• Act as lead strategic advisor on commercial matters and represent commercial interests in key program forums and decisions.
• Work with the Customer Experience and Service Design role to translate strategic direction into detailed, deliverable experiences and services.
• Lead communications and change-management activities with corporate functions to build alignment, readiness, and adoption of program outcomes.

Commercial Vision and Customer Experience Strategy
• Define and maintain the commercial vision, value proposition, customer experience principles, and high-level customer journeys for future LDRR services.
• Establish the positioning and distinguishing attributes of service classes, including comfort, accessibility, hospitality, and service objectives.
• Ensure alignment among business objectives, traveler needs, brand direction, and program constraints.

Market, Customer and Product Strategy
• Lead market analysis, customer segmentation, persona development, benchmarking, and trend monitoring across passenger transport, tourism, lodging, and hospitality.
• Define target segments and commercial strategies for routes, service classes, products, food and beverage, and ancillary offerings.
• Identify innovation and differentiation opportunities and recommend adjustments to maintain the competitiveness of VIA Rail's offering.

Commercial Analysis and Business Viability
• Evaluate the financial performance, revenue potential, cost implications, and business viability of service concepts and customer segments.
• Contribute to financial analyses and business cases and assess the commercial impacts of design, operating, and deployment decisions.
• Provide evidence-based recommendations to program leadership on products, service levels, and commercial trade-offs.

Evolution and Transition of the Offering
• Monitor traveler expectations and market developments throughout the multi-year program and evolve the commercial offering as required.
• Incorporate lessons from phased fleet introductions into customer, service, and commercial recommendations, recognizing that changes may primarily affect service delivery once physical designs are frozen.
• Collaborate with Operational Readiness and operating teams to transfer commercial concepts, assumptions, and standards.

Requirements

University degree in Business Administration, Marketing, Strategy, Commerce, Tourism, Transportation, or a related field; graduate-level education is an asset.

Minimum ten (10) years of progressively senior relevant experience in commercial strategy, customer experience strategy, product or service development, or a comparable field.
Demonstrated experience developing complex service offerings and evaluating market, revenue, cost, and business viability considerations.
Experience in passenger transportation, tourism, hospitality, aviation, cruise, or another customer-intensive industry is highly desirable.
Experience in major transformation programs or complex, multi-stakeholder projects is a strong asset.
Advanced proficiency in Microsoft Office applications and the ability to prepare executive-level analyses and presentations.

Competencies

Commercial strategy, market analysis, customer segmentation, product and service development, business cases, and revenue strategy.
Strategic and systems thinking, analytical rigor, synthesis, and sound business judgment.
Executive communication, facilitation, stakeholder engagement, and influence without formal authority.
Ability to build consensus around complex strategic direction and navigate ambiguity in a matrix environment Customer focus, long-term vision, adaptability, and results orientation.

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!

Apply on careers.viarail.ca About employer

More about this job

Responsibilities

The Senior Advisor defines and maintains the commercial vision and customer journey for the LDRR Fleet Renewal Program. They lead market analysis, evaluate business viability, and ensure program decisions align with corporate objectives and traveler needs.

Requirements

Candidates must hold a university degree in a relevant field and possess at least ten years of progressively senior experience in commercial or customer experience strategy. Experience in passenger transportation or hospitality industries and major transformation programs is highly desirable.

Skills

Commercial strategy
Customer experience strategy
Market analysis
Product development
Service design
Business case development
Revenue strategy
Strategic thinking
Stakeholder engagement
Change management
Financial analysis
Customer segmentation
Project management
Executive communication
Data synthesis

Visa sponsorship

Not detected in the job text

Keywords

Commercial Strategy
Customer Journey
Fleet Renewal
Market Analysis
Customer Segmentation
Business Viability
Service Design
Change Management
Financial Performance
Stakeholder Engagement
Transportation
Hospitality
Tourism
Strategic Planning
Product Development
Benchmarking
Trend Monitoring
Operational Readiness
Value Proposition
Microsoft Office

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Work requirements

Jobs in Canada