Jobs in Canada

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Senior Director, Procurement
Sienna Senior Living
Markham, ON
- Full-time
Reporting to the Vice President, Tax & Treasury, the Senior Director, Procurement leads the organization’s enterprise-wide strategy, governance, strategic sourcing, contract lifecycle…
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SS
Recreation Assistant Non Union
Sienna Senior Living
Belleville, ON
- Full-time
Are you passionate about making a difference in the lives of others? Join our team at Sienna Senior Living Long Term Care and become a vital part of our resident-centered community. As a…
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Senior Consultant, Consulting - Economics
MNP
Vancouver, BC
- Full-time
Make an impact with our Consulting – Economics team as a Senior Consultant. This diverse team of professionals understands the business needs of clients and develops innovative strategies…
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Senior Consultant, Microsoft Dynamics 365 Business Central – Municipal & Public Sector
MNP
Ottawa, ON · Toronto, ON · Burlington, ON
- Full-time
Make an impact with our Microsoft Dynamics 365 Business Central team as a Senior Consultant. You will work with municipalities, local governments, and public-sector organizations to…
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Senior Associate, Corporate Finance - Due Diligence
MNP
Toronto, ON
- Full-time
Make an impact with our Corporate Finance team as a Senior Associate. This diverse team of professionals maximizes our clients’ potential so they can seize opportunities as they emerge…
Added 15 mins ago
UW
Senior Manager, IT Projects
United Way Greater Toronto
Toronto, ON
- Full-time
United Way Greater Toronto is currently seeking a Senior Manager, IT Projects to join our team.
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Program Manager
Haystack
Canada
- $128,400 to $173,700 CAD / year
- Full-time
This employer is a technology company seeking a Senior Program Manager, Customer Programs to lead complex, cross-functional programmes that deepen how it engages, learns from and delivers…
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LG
Demand Generation Analyst Intern
Lumine Group
Toronto, ON
- $40,000 to $50,000 CAD / year
- Full-time
Reporting to the Senior Marketing Specialist and working closely with the Demand Generation team(Business Development & Marketing), this role helps build and coordinate digital campaigns,…
Added 15 mins ago
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Human Resources Specialist
Loewen
MB · Manitoba, Canada
- Full-time
A clear path forward: Loewen has a defined HR career progression from Specialist to Generalist, Senior Generalist, and HR leadership
Added 15 mins ago
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Lead Environment, Water Compliance
Elk Valley Resources
Sparwood, BC
- $108,000 to $127,000 CAD / year
- Full-time
Reporting to the Senior Lead, Environment, the Lead Environment, Water Compliance is responsible for executing programs vital to ensuring compliance related to surface and ground water at…
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JH
Business Development, Environmental Services / General Manager (Northwest BC)
JRoss Hospitality Recruiters
BC · British Columbia, Canada
- Full-time
…government agencies. This is a rare opportunity to step into a senior executive leadership role with meaningful influence over environmental stewardship and sustainable development within…
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Change Management Consultant
Teckhorizon Inc
Toronto, ON
- Contract
The Senior Change Management Consultant will provide organizational change management expertise, advice, coaching, and practical support to help leaders, teams, and stakeholders navigate…
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Dynamics CRM Senior Technical Architect
W3Global
Longueuil, QC
- $100 to $120 CAD / hour
- Contract
Contribute to shaping and delivering CRM / D365 CE solutions while serving as the Senior Technical Architect. Responsible for overseeing Out of the Box (OOTB) configurations, customization,…
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SG
Senior Developer
Societe Generale
Montreal, QC
- Full-time
Experience working as a senior hands-on developer, contributing to system design, code reviews, and technical decision-making.
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AM
Administrative Assistant
Alberta Medical Association (AMA)
AB · Alberta, Canada
- $54,633 to $71,022 CAD / year
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Must have the ability to coordinate meetings and take minutes/use appropriate technology
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RQ11580 - Software Developer - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
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Personal Support Worker
ParaMed Home Health Care
Kincardine, ON
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Vice President Operations
Insight Recruitment Inc.
AB · Edmonton, AB
- $200,000 to $250,000 CAD / year
- Full-time
This position can be based in Red Deer, Grande Prairie, Edmonton or Calgary, Alberta
Added 15 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
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FT Director, Liquor & Cannabis Market Support Centre
Manitoba Liquor & Lotteries Corporation
Winnipeg, MB
- Full-time
…budgeting, variance analysis and financial performance reporting to senior…
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Chief Operating Officer
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
Senior leadership experience overseeing complex manufacturing or industrial operations, preferably across multiple facilities or business units.
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Sr. AI Product Owner
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ON · Simcoe, ON
- Full-time
This is a senior, highly visible role. You will present the roadmap, portfolio status, and business value directly to Sphera's Executive Leadership Team, and you'll do it with numbers you…
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Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
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Sr. Business Analyst
Aplin
Edmonton, AB
- Full-time
Must be based in Edmonton, Alberta
Added 15 mins ago
ZI
Senior Manager, Operations Transformation
ZenaTech Inc.
Toronto, ON
- $140,000 to $175,000 CAD / year
- Full-time

Process Excellence Lead

Toronto, ON, Canada

The salary range for this role is between $110K - $140K CAD, and $125K - $150K USD for manager. $65K - $100K CAD, and $85K - $115K for senior associate. · Full-time

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Job details

Pay: The salary range for this role is between $110K - $140K CAD, and $125K - $150K USD for manager. $65K - $100K CAD, and $85K - $115K for senior associate.
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description

Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems.

To be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly with us. You’ll work alongside recognized experts, shaping people-first, technology-driven solutions that drive the future of work. We help our clients achieve their goals and imagine new possibilities. And we can do the same for you. Whatever your aspirations, Vialto can help you find your way.

Job Description

The Process & Delivery Excellence Senior Associate/Manager is a hands on individual contributor responsible for executing the implementation, standardization, performance monitoring, and continuous improvement of global immigration delivery processes. The role applies lean six sigma and other structured process excellence methodologies to translate global delivery priorities into practical ways of working, service expectations, process documentation, and measurable operational improvements.

Working closely with Process & Delivery Excellence leadership, Territory teams, Platform, Product, Data, and Client Transition & Onboarding teams, the role delivers initiatives that improve service quality, SLA performance, process adoption, compliance, and operational consistency across the global delivery model. The role focuses on execution, analysis, implementation, measurement, and operational enablement rather than ownership of global process strategy, governance, or service delivery standards.

Key Responsibilities Include But Not Limited To

Process Improvement & Optimization

Support delivery of process improvement initiatives across the immigration service line.
Analyze workflows to identify inefficiencies, bottlenecks, rework, duplication, and process variation.
Apply Lean Six Sigma, DMAIC, root-cause analysis, and other structured continuous improvement methodologies to improve service delivery effectiveness.
Translate improvement opportunities into defined problem statements, improvement plans, measurable outcomes, and sustained operational changes.
Support implementation of process changes designed to improve quality, efficiency, consistency, and scalability.
Execute approved process changes designed to improve quality, efficiency, consistency, and scalability.
Track and measure outcomes from improvement initiatives to ensure benefits are realized.

Service Performance & SLA Improvement

Monitor operational performance against established service expectations and SLA targets.
Support analysis of missed SLAs, delays, rework, and operational exceptions.
Identify trends and recurring performance issues requiring process improvements.
Partner with operational teams to implement corrective actions and sustainable improvements.
Assist with development and reporting of operational performance measures.

Process Documentation & Standardization

Create and maintain process maps, SOPs, playbooks, workflows, and supporting documentation.
Support implementation of standardized processes across territories.
Ensure process changes are clearly documented, communicated, and embedded into delivery teams.
Assist with governance activities designed to monitor process adherence and consistency.
Support ongoing maintenance of operational process documentation.

Data Analytics & Performance Insights

Use operational data to identify trends, issues, risks, and improvement opportunities.
Partner with Data Analytics teams to support performance measurement and reporting.
Track metrics such as cycle time, throughput, quality performance, SLA adherence, and process compliance.
Support development of dashboards and performance reporting materials.
Provide insights that help prioritize improvement initiatives and resource allocation decisions.

Cross-Functional Collaboration

Partner with Process & Delivery Excellence, Operations, Platform, Product, Data, and Client Transition teams.
Support alignment between operational processes and technology-enabled workflows.
Facilitate process design sessions, root-cause analysis, operational reviews, and structured improvement workshops
Manage the execution of assigned improvement initiatives and ensure agreed follow-up actions are completed.
Support implementation activities across multiple stakeholder groups.

Change Management & Adoption

Support successful implementation of process changes across operational teams.
Develop supporting guidance, training materials, and adoption tools.
Gather stakeholder feedback regarding new processes and ways of working.
Help identify adoption barriers and support mitigation activities.
Monitor sustainability of implemented improvements and recommend follow-up actions.

Experience & Profile

Required Qualifications

Experience in process excellence, continuous improvement, operational excellence, service delivery, immigration operations, or a related professional services environment.
Lean Six Sigma Black Belt certification.
Demonstrated experience independently leading complex process improvement initiatives from problem definition through implementation and benefits measurement.
Strong understanding of workflow design, process documentation, operational controls, and service delivery.
Proficiency in Lean Six Sigma tools, including DMAIC, process mapping, root-cause analysis, value-stream analysis, and performance measurement.
Ability to analyze operational data and identify practical opportunities for improvement.
Experience working across global and matrixed stakeholder groups and functions.
Strong communication, facilitation, and stakeholder management skills.
Strong analytical and problem-solving capability with attention to detail.
Ability to prioritize multiple initiatives and manage competing deadlines.
Experience working within a professional services, operations, or technology-enabled environment.

Preferred Qualifications

Advanced experience applying Lean Six Sigma methodologies within a global, matrixed, or professional services environment.
Experience within immigration, global mobility, compliance, or another regulated operational environment.
Experience developing SOPs, process maps, service standards, operational controls, and ways-of-working documentation.
Experience with operational reporting, performance dashboards, SLA metrics, and process analytics.
Experience supporting workflow automation, digital transformation, AI-enabled solutions, or operational technology platforms.
Experience supporting global process adoption, training, and change enablement.

Additional Information

This is a regular, full-time role
This is a hybrid role.
Location: New York, London, Toronto. This is a global role so other locations are open, but locations near a Vialto office are preferred.
The salary range for this role is between $110K - $140K CAD, and $125K - $150K USD for manager. $65K - $100K CAD, and $85K - $115K for senior associate. Individual salaries are based on education, geographic location, and alignment to the market data.

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.

Please note, AI is used as part of the application process

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More about this job

Responsibilities

Execute and measure process improvement initiatives across global immigration delivery, using structured methodologies to improve service quality, efficiency, consistency, and SLA performance. Develop and maintain process documentation, analyze operational data, collaborate across teams, and support implementation, adoption, and sustainability of process changes.

Requirements

Requires a Lean Six Sigma Black Belt and demonstrated experience independently leading complex process improvement initiatives through implementation and benefits measurement. Candidates should have strong process analysis, workflow design, communication, and stakeholder management skills, with experience in global or matrixed operations; immigration or global mobility experience is preferred.

Skills

Lean Six Sigma
Process Improvement
Continuous Improvement
DMAIC
Root-Cause Analysis
Process Mapping
Value-Stream Analysis
Workflow Design
Operational Data Analysis
Performance Measurement
SLA Management
Process Documentation
Change Management
Stakeholder Management
Facilitation
Operational Excellence

Visa sponsorship

Not detected in the job text

Keywords

Lean Six Sigma Black Belt
DMAIC
Process Excellence
Continuous Improvement
Operational Excellence
Immigration Operations
Global Mobility
Process Mapping
Root-Cause Analysis
Value-Stream Analysis
Workflow Design
Standard Operating Procedures
Process Documentation
Service-Level Agreements
Operational Controls
Performance Dashboards
Operational Analytics
Cycle Time
Throughput
Quality Performance
Process Compliance
Change Management
Training Materials
Workflow Automation
Digital Transformation
AI-Enabled Solutions
Technology Platforms
Professional Services

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Jobs in Canada