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Added 10 hours ago
AH
Vehicle Equipment Supply Service Technician I
Alberta Health Services
Slave Lake, AB
- Temporary
Emergency Health Services – Alberta (EHS-AB) is one of Canada’s largest integrated emergency medical systems, providing care to over 750,000 Albertans annually through a province-wide…
Added 10 hours ago
AH
Vehicle Equipment Supply Service Technician I
Alberta Health Services
Slave Lake, AB
- Temporary
Emergency Health Services – Alberta (EHS-AB) is one of Canada’s largest integrated emergency medical systems, providing care to over 750,000 Albertans annually through a province-wide…
Added 1 day ago
WI
Well Technician
WSP in Canada
Whitby, ON
- Full-time
The Coring, Water Monitoring & Traffic Control Group is seeking a motivated and safety-focused Well Technician to support a growing internal service team delivering work across the…
Added 1 day ago
TU
Traffic Control Technician - Unionized
The Universal Group
ON · Toronto, Ontario
- Full-time
…team and company? If so, we have an exciting opportunity for a Traffic Control Technician In…
Added 1 day ago
CA
Network/Desktop Support
Cascade Aerospace Inc.
Abbotsford, BC
- Full-time
We are recruiting for an enthusiastic Network/Desktop Support Technician that possesses exceptional communication and customer service skills. You will work with Cascade’s Information…
Added 2 days ago
CO
Transportation Technician II (ID: 56154)
City of Edmonton
AB · Edmonton, AB
- Full-time
As a Transportation Technician II with the City of Edmonton, you will play a key role in designing and supporting the execution of our annual maintenance and operating traffic signal,…
Added 2 days ago
RG
Fiber Splicer/Maintenance Technician
ROHL Global Networks Inc
Acheson, AB
- Full-time
Follow all safety protocols for working at heights, confined spaces, live electrical systems, and traffic control
Added 2 days ago
RG
Fiber Splicer/Maintenance Technician
ROHL Global Networks Inc.
Acheson, AB
- Full-time
Follow all safety protocols for working at heights, confined spaces, live electrical systems, and traffic control
Added 2 days ago
Network/Desktop Support
I M P Group International Inc.
Abbotsford, BC
We are recruiting for an enthusiastic Network/Desktop Support Technician that possesses exceptional communication and customer service skills. You will work with Cascade’s Information…
Added 2 days ago
Hiring Experienced LCT/TCP Port Alberni
Glen Group Of Companies
Port Alberni, BC
…are confident running full lane closures, reading and drawing Traffic Management Plans (TMPs), completing FLRAs, and working on active road and infrastructure sites. You will be trusted to…
Added 3 days ago
Hiring TCP/LCT Campbell River
Glen Group
Campbell River, BC
…are confident running full lane closures, reading and drawing Traffic Management Plans (TMPs), completing FLRAs, and working on active road and infrastructure sites. You will be trusted to…
Added 3 days ago
Hiring TCP/LCT Nanaimo, BC
Glen Group
Nanaimo, BC
…are confident running full lane closures, reading and drawing Traffic Management Plans (TMPs), completing FLRAs, and working on active road and infrastructure sites. You will be trusted to…
Added 3 days ago
Hiring LCT/TCP Parksville/Qualicum Beach, BC
Glen Group
Qualicum Beach, BC
…are confident running full lane closures, reading and drawing Traffic Management Plans (TMPs), completing FLRAs, and working on active road and infrastructure sites. You will be trusted to…
Added 3 days ago
Hiring LCT/TCP Parksville/Qualicum Beach, BC
Glen Group Of Companies
Qualicum Beach, BC
…are confident running full lane closures, reading and drawing Traffic Management Plans (TMPs), completing FLRAs, and working on active road and infrastructure sites. You will be trusted to…
Added 3 days ago
Hiring LCT/TCP Nanaimo, BC
Glen Group Of Companies
Nanaimo, BC
…are confident running full lane closures, reading and drawing Traffic Management Plans (TMPs), completing FLRAs, and working on active road and infrastructure sites. You will be trusted to…
Added 3 days ago
CA
Calibration Technician - Day Shift
Collins Aerospace
Oakville, ON
- Full-time
The ability to utilize computer systems including input of data and retrieval of information for inspections and configuration purposes.
Added 3 days ago
NG
Geotechnical Technician - Open Pit (Entry Level)
New Gold Inc.
Emo, ON
- Full-time
Reporting to the Chief Engineer, the Geotechnical Technician provides field-based support to the geotechnical team through inspection, monitoring, instrumentation maintenance, data…
Added 3 days ago
GO
Traffic Design Technician
Government of New Brunswick
Fredericton, NB
- Full-time
Reporting to the Senior Traffic Design Technician, the successful candidate will be responsible for:
Added 3 days ago
AR
Service Technician
Apex Refrigeration
Calgary, AB
- Full-time
You enjoy being steady, not reckless. Working at heights, electrical systems up to 600 volts, flammable refrigerants, pressurized systems, and driving in heavy metropolitan traffic are all…
Added 3 days ago
VS
Technical Support Specialist Level 1
Vidir Solutions Inc.
Arborg, MB · Gimli, MB
- Full-time
…contact for customers seeking support with their vertical storage systems after installation. You’ll play a key role on our Service Team, providing exceptional customer service, managing…
Added 3 days ago
CO
Shift Supervisor
City of St. Catharines
St. Catharines, ON
- Full-time
The Shift Supervisor, will be expected to obtain and then, maintain provincial designation as a Certified Roads Supervisor (CRS-I) and/or as a Certified Engineering Technician (C.Tech).
Added 3 days ago
S
Senior Civil Technologist
Stantec
Thunder Bay, ON
- Full-time
…public spaces where we gather to the roads, bridges, transit systems, airports, and ports that connect us, our work touches everyday life. We bring together diverse perspectives and…
Added 3 days ago
R
Calibration Technician - Day Shift
RTX
Oakville, ON
- Full-time
· The ability to utilize computer systems including input of data and retrieval of information for inspections and configuration purposes.
Added 3 days ago
AH
Vehicle Equipment Supply Service Technician I
Alberta Health Services
Lacombe, AB
- Temporary
Emergency Health Services – Alberta (EHS-AB) is one of Canada’s largest integrated emergency medical systems, providing care to over 750,000 Albertans annually through a province-wide…
Added 3 days ago
AH
Vehicle Equipment Supply Service Technician I
Alberta Health Services
Peace River, AB
- Temporary
Emergency Health Services – Alberta (EHS-AB) is one of Canada’s largest integrated emergency medical systems, providing care to over 750,000 Albertans annually through a province-wide…

Vidir Solutions Inc.

Technical Support Specialist Level 1

Arborg, MB, R0C 0A0, Canada
Gimli, MB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

Vidir Solutions Inc., Elevating Careers and Community

“We rise by lifting others” – Robert Ingersol

Working at Vidir is about more than just being an employee; we work hard and we genuinely care about others while we do it. We encourage continuous growth, diversity, and lifting others up. We live by the Code of Vidir HEROICS, our shared set of values and the way they shape our decisions and actions to turn every day into an epic opportunity to elevate to the next level. At Vidir, you’re part of the family and this is our family culture.

What makes a Vidir Hero? Someone who sets and achieves goals, sees creative solutions, keeps others safe, and uses their powers to elevate others. Our team at Vidir is made up of individuals who help others do what they do best. Whether that’s creating a perfect precision weld or designing the next dynamic solution in automated material handling, our team members know that what they are doing every day is helping someone else be successful as well. With world class automation products in every industry and in over 45 countries across the globe, Vidir offers you a chance to be innovative and to set and achieve high standards in your career as you advance at one of Canada’s Top Small and Medium Business Employers. As one of Manitoba’s Top Employers a career at Vidir will help you find meaning in Mondays!

Our mission is to “Make the world’s products safely accessible”. We are looking for caring, curious, creative individuals, who are continuously growing to join our team of Vidir Hero’s.

“The World needs more of who you were made to be.” – Joanna Gaines

THE OPPORTUNITY

Become a Vidir Hero at our Arborg, MANITOBA facility.

Level up your career as a Technical Support Specialist - 1

This is a hands-on, customer-facing support role - not an IT helpdesk position.

As a Technical Support Specialist – Level 1, you will be the first point of contact for customers seeking support with their vertical storage systems after installation. You’ll play a key role on our Service Team, providing exceptional customer service, managing ERP-based service workflows, and supporting the team by triaging calls, walking customers through existing troubleshooting guides, and escalating complex issues when needed.

Your day-to-day involves answering and escalating calls, coordinating with internal teams, managing Syteline ERP and email-based workflows, scheduling and dispatching technicians, and using the Service Channel work order management system.

Responsibilities

Act as the first point of contact for support inquiries, providing a friendly, professional experience for every customer.
Schedule service and coordinate with service partners to ensure timely and organized support.
Maintain accurate and detailed records of service requests, technician updates, and customer interactions using the ERP system for future reference, reporting, and invoicing.
Triage incoming calls by identifying the level of support required, resolving what you can and forwarding complex issues to Technical Support Specialists – 2.
Provide exceptional customer service rooted in our HEROICS values - demonstrating honesty, empathy, responsibility, ownership, inclusion, community spirit, and a commitment to safety in every interaction.

Qualifications

Customer Service Experience – Prior experience in a customer-facing role is strongly preferred. especially in a support or service environment.
ERP System Knowledge – Experience using Enterprise Resource Planning (ERP) software, such as Syteline, SAP, Microsoft Dynamics, or similar, is an asset. You’ll use these tools to log service requests, track customer history, and manage workflow.
Data Entry & Administration – High attention to detail and accuracy in documentation and record keeping is essential. Following existing templates and SOPs to ensure accuracy.
Strong Communication Skills – Excellent verbal and written communication skills are essential. Experience using Microsoft Teams for calling is an asset.
Computer Literacy – High proficiency in using standard office software (e.g., Outlook, Word, Excel) and the ability to learn and adapt to new programs quickly is essential for success in this role. Experience using the Outlook Calendar is an asset.

How to Apply

Apply through our website at www.vidirsolutions.com/careers

Please note this is a technical support role focused on mechanical and electrical equipment, not an IT helpdesk or network support position.

Accommodations

Vidir Solutions Inc. is committed to meeting the accessibility needs of all individuals in accordance with The Accessibility for Manitobans Act and the Manitoba Human Rights Code. Should you require accommodation during the recruitment and selection process, please let us know.

Love Where you work – Live where you love:

You lift others every day - now it’s time to take your own growth to the next level! At Vidir, we truly care about your family and well-being. We encourage open conversations about work/life balance and offer flexible options to support you.

We regularly review our salary and benefits to ensure we all rise together. Our benefits include a 95% maternity leave top-up for up to seventeen weeks and up to $1,000 annually for mental health practitioner coverage.

We also offer exciting perks like free tickets to sporting events, financial support for your child’s summer camp, and fun, family-friendly events at venues like aquatic centers, theatres, and recreational facilities - because we believe recognition and celebration are part of a great workplace. Our locations offer a unique opportunity to enjoy more time in nature and less time dealing with traffic and city stress. Curious about where we’re located? Just ask! It’s time to rise together and help manufacture a brighter future with us!

Explore our company and products at www.vidirsolutions.com.

Find out about the Vidir experience at www.youtube.com/watch?v=LpIXnfj6Q8c

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More about this job

Responsibilities

Serve as the first point of contact for customers needing support with installed vertical storage systems, triaging calls, following existing troubleshooting guides, and escalating complex issues. Coordinate service scheduling and technician dispatch, and maintain accurate service records and workflows using the ERP system, email, and Service Channel.

Requirements

Prior customer-facing experience is strongly preferred, and experience with ERP software is an asset. Candidates need strong communication and computer skills, accurate administrative and record-keeping abilities, and the capacity to learn new programs quickly.

Skills

Customer Service
Service Scheduling
Call Triage
ERP Systems
Data Entry
Record Keeping
Verbal Communication
Written Communication
Microsoft Teams
Microsoft Outlook
Microsoft Word
Microsoft Excel
Troubleshooting
Work Order Management
Technician Dispatch
Attention to Detail

Benefits

Maternity Leave Top-Up
Mental Health Practitioner Coverage
Tickets to Sporting Events
Financial Support for Children's Summer Camp
Family-Friendly Events
Flexible Work Options

Visa sponsorship

Not detected in the job text

Keywords

Vertical Storage Systems
Mechanical Equipment
Electrical Equipment
Customer Support
Customer Service
Service Team
Call Triage
Troubleshooting Guides
Service Scheduling
Technician Dispatch
Service Partners
ERP
Syteline
SAP
Microsoft Dynamics
Service Channel
Work Order Management
Email Workflows
Microsoft Teams
Microsoft Outlook
Microsoft Word
Microsoft Excel
Data Entry
Record Keeping
Documentation
Standard Operating Procedures
Invoicing
Automated Material Handling
Safety

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