Front Desk Receptionist

Company Description Vienneau Insurance is an independent insurance brokerage that has been serving clients across New Brunswick since 1948. The team includes specialists in a wide range of insurance products, such as commercial, bonding, home, auto, life and disability, and travel coverage. The brokerage is committed to accessible service, with bilingual staff available to support a diverse client base.

Role Description The Bilingual Front Desk Receptionist is a full-time, on-site role based in Shediac, NB. This position is responsible for greeting visitors, answering and directing phone calls, and serving as the first point of contact for clients. Daily tasks include managing incoming calls, transferring calls to correct department, managing incoming and outgoing mail, maintaining reception and common areas, and supporting the team with basic clerical and administrative duties. The role also involves providing courteous, accurate information to clients, ensuring messages are delivered promptly, and contributing to a welcoming and professional office environment.

Qualifications

• Must be in the Shediac NB Area, or ability to travel to Onsite work daily.
• Must be Fluently Bilingual (Ability to transition from English to French easily)
• Strong phone etiquette and ability to manage multi-line phone systems with professionalism.
• Experience with receptionist duties, including greeting visitors, managing appointments, and handling inquiries.
• Excellent communication and customer service skills, with a focus on respectful, clear, and helpful interactions.
• Comfort with basic computer applications (e.g., email, word processing, office software) and willingness to learn insurance-related systems.
• Reliability and punctuality, with a professional demeanor and appearance suitable for a client-facing role.