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Added 7 mins ago
Customer Service Representative/Inside Sales
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Viessmann Climate Solutions

Inside Sales Representative

Langley (District), BC, Canada
Langley, BC, Canada

Pay: $33,000 to $83,000 CAD / year
Job type: Full-time
Apply by: Oct 25, 2026
Experience: 2+ years of experience in sales operations, order management, or a customer-facing logistics role.
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media @Carrier.

Viessmann Climate Solutions is a global leader in sustainable climate and energy solutions, focused on creating living spaces for future generations. Currently, as part of the Carrier Group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainable development and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through intelligent, integrated solutions that foster sustainability and comfort.

Viessmann Climate Solutions is part of the Carrier Global Corporation.

About This Role

Viessmann is looking for a dynamic Inside Sales Representative to join our team in Langley, BC. In this role, you’ll be the operational backbone of our sales engine - ensuring flawless order processing, driving customer adoption of our digital portals, and facilitating smooth international logistics. If you love helping clients succeed while building smarter operational processes, we want to hear from you!

Key Responsibilities

Drive the Sales Engine: Take ownership of the accurate entry, maintenance, and seamless close-out of all Sales Orders and custom variants within our enterprise ERP system (SAP).
Elevate Customer Experience: Partner with clients to identify and build smart digital tools that make interacting and doing business with Viessmann effort-free.
Guide & Consult: Act as a trusted advisor - guiding customers on product selection, pricing, and availability while crafting tailored sales quotations.
Problem-Solve in Real-Time: Serve as the go-to liaison between clients and internal teams to resolve order challenges quickly and uphold exceptional service standards.
Master Our Digital Portal: Build deep expertise in the Vi-Shop customer portal, guiding clients through navigation, order placements, and account reviews.
Empower Client Self-Service: Lead interactive customer onboarding and training sessions for Vi-Shop, driving adoption and enabling clients to manage orders independently.
Ensure Operational Excellence: Help maintain robust internal controls, data integrity, and compliance across SAP, LVS reporting, and key sales documentation systems.
Power Global Logistics: Facilitate international commerce by generating complete customs documentation and export paperwork for U.S. container shipments, European orders, and LTL logistics.

Basic Requirements

High School Diploma or GED
2+ years of experience in sales operations, order management, or a customer-facing logistics role.

Preferred Requirements

Prior experience utilizing or administering SAP and LVS reporting systems.
Direct experience conducting customer training, webinars, or onboarding sessions for digital Vi-Shop and Vi-Parts Apps (SaaS/portal tools).
Background working in manufacturing, HVAC, technical product distribution, or international trade sectors.
Proficiency with cross-border logistics across North America (US/Canada) and European export markets.
Hands-on experience navigating and managing orders within an Enterprise Resource Planning (ERP) system (e.g., SAP).
Proven track record of providing direct customer advice on product selection, pricing, and order troubleshooting.
Strong digital literacy with experience guiding customers through web portals, online platforms, or software tools.
Familiarity with international shipping documentation, customs paperwork, and export/import compliance (specifically U.S. and cross-border logistics).
Exceptional communication skills, problem-solving ability, and high attention to detail.

Additional Information

Must have unrestricted authorization to work in Canada.
No visa sponsoring available.

Pay Range

The expected base salary range for this role is between $33,000.00 CAD - $83,000.00 CAD annually. The rate of pay may be impacted by factors such as the applicant's geographic location, market data/range, skills, prior relevant experience, job-related knowledge, specific degrees and certifications, and/or other relevant considerations. This compensation includes components such as base salary, vacation pay, public holiday pay, potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care, vision, dental, disability, as well as possible retirement contributions. The pay range will not be below the minimum wage applicable to the province in which the applicant is to be employed.

Other Compensation

This role may also provide the opportunity to earn additional incentive compensation in the form of annual bonus, sales bonus, sales commission or local incentive. If the role provides for an opportunity to earn additional incentive compensation, it will be based on measurable performance factors which may include company performance, individual performance or other key performance indicators.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Benefits

Employees are eligible for benefits, including:

Medical, Dental
Retirement Benefits
Time off and Leave
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tuition Assistance

Benefits are available to eligible full-time employees and may vary based on provincial or local requirements and other eligibility factors, including date of hire and the terms of any applicable collective bargaining agreement.

Carrier Accommodations Process

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com (opens in new window). We will make every effort to meet your needs in accordance with applicable laws.

Current Vacancy Identification

This is a current vacancy for which Carrier is currently hiring.

Job Applicants Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice (opens in new window).

Apply About employer

More about this job

Responsibilities

Manage sales orders and custom variants in SAP, prepare quotations, advise customers, and resolve order issues in coordination with internal teams. Train customers to use the Vi-Shop portal and support data integrity, compliance, and international shipping documentation.

Requirements

A high school diploma or GED and at least two years of experience in sales operations, order management, or customer-facing logistics are required. Preferred qualifications include SAP or LVS experience, customer training and portal onboarding, relevant industry or international trade experience, and knowledge of cross-border logistics and export documentation.

Skills

Sales Order Management
SAP
LVS Reporting
Customer Service
Customer Training
Digital Portal Onboarding
Product Selection Advice
Pricing and Quotations
Order Troubleshooting
ERP Systems
International Logistics
Customs Documentation
Export Compliance
Data Integrity
Communication
Problem-Solving

Benefits

Medical Insurance
Dental Insurance
Retirement Benefits
Paid Time Off
Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

SAP
LVS Reporting
Vi-Shop
Vi-Parts Apps
Enterprise Resource Planning
Sales Operations
Sales Order Management
Order Processing
Customer Onboarding
Customer Training
Digital Portals
Customer Self-Service
Sales Quotations
Product Selection
Pricing
Order Troubleshooting
Data Integrity
Internal Controls
International Logistics
Cross-Border Logistics
Customs Documentation
Export Paperwork
Import and Export Compliance
Container Shipments
LTL Logistics
HVAC
Manufacturing
Technical Product Distribution

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