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Viessmann Climate Solutions

Technical Services Representative

Langley (District), BC, Canada
Langley, BC, Canada

Pay: $33,000 to $83,000 CAD / year
Job type: Full-time
Apply by: Oct 15, 2026
Posting language: English
Posted: Sep 15, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media @Carrier.

Viessmann is a global leader in sustainable climate and energy solutions, focused on creating living spaces for future generations. Currently, as part of the Carrier Group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainable development and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through intelligent, integrated solutions that foster sustainability and comfort.

About This Role

Viessmann is seeking a sophisticated, solutions-oriented Technical Services Representative to elevate our technical support operations and drive customer excellence across the USA and Canada.

Operating under a flexible hybrid work model (3 days per week in the office and 2 days per week at home) based out of our Langley, BC office, this high-impact role offers an opportunity to serve as a strategic subject matter expert for our industry-leading climate comfort solutions.

In this position, you will leverage advanced enterprise platforms - including Salesforce Service Cloud and SAP - to guide customers and field contractors through complex troubleshooting, collaborate directly with Product Engineering on quality initiatives, and actively contribute to the development of regional technical training and webinars.

If you are looking to advance your career within a globally recognized brand that rewards technical expertise, values cross-functional collaboration, and supports modern work-life balance, we invite you to apply.

Key Responsibilities

Provide customer service/technical support for Viessmann commercial and residential boilers, burners, controls, components, indirect fired water heaters, air-handling units and heat pumps.
Document customer interactions/technical support in Salesforce Service Cloud CRM
Provide technical support to internal/external customers through call center calls, and email.
Use Salesforce/SAP to guide and assist contractors with knowledge-based troubleshooting, advising and resolving field issues.
Assist in repair protocols/procedures including accurate service records and reports.
Report product service issues to Product Engineering.
Assist in the development/delivery of seminars, webinars, hands-on product training, short technical videos and workshops for internal/external customers.

Basic Qualifications

High School Diploma or GED
1+ years of experience in technical troubleshooting or technical customer service
1+ years of HVAC or technical industry experience in technical support, field service, installation, or maintenance

Preferred Qualifications

Graduate of a Technical College or University with a focus on mechanical or electrical engineering technology
Read and comprehend piping and wiring diagrams
Work with multimeters, manometers, combustion analyzers, and other common technical tools
HVAC systems analysis experience
Effective English written and verbal communication skills
Ability to work in a team and to promote team work
Computer skills, Microsoft PowerPoint, Office applications and/or Google applications, Salesforce and SAP
Analytical thinking, inspection and diagnostic focused problem-solving skills.
Customer service skills
Communicate professional and effectively with customers and team-members
Work independently, personable, and enjoys interacting with people

Additional Information

Unrestricted authorization to work in Canada.
No visa sponsoring available.

Pay Range

The expected base salary range for this role is between $33,000.00 CAD - $83,000.00 CAD annually. The rate of pay may be impacted by factors such as the applicant's geographic location, market data/range, skills, prior relevant experience, job-related knowledge, specific degrees and certifications, and/or other relevant considerations. This compensation includes components such as base salary, vacation pay, public holiday pay, potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care, vision, dental, disability, as well as possible retirement contributions. The pay range will not be below the minimum wage applicable to the province in which the applicant is to be employed.

Other Compensation

This role may also provide the opportunity to earn additional incentive compensation in the form of annual bonus, sales bonus, sales commission or local incentive. If the role provides for an opportunity to earn additional incentive compensation, it will be based on measurable performance factors which may include company performance, individual performance or other key performance indicators.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Benefits

Employees are eligible for benefits, including:

Medical, Dental
Retirement Benefits
Time off and Leave
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tuition Assistance

Benefits are available to eligible full-time employees and may vary based on provincial or local requirements and other eligibility factors, including date of hire and the terms of any applicable collective bargaining agreement.

Carrier Accommodations Process

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com (opens in new window). We will make every effort to meet your needs in accordance with applicable laws.

Current Vacancy Identification

This is a current vacancy for which Carrier is currently hiring.

Job Applicants Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice (opens in new window).

Apply About employer

More about this job

Responsibilities

Provide technical and customer support for Viessmann heating, cooling, and related equipment, guiding customers and contractors through troubleshooting and documenting interactions in Salesforce and SAP. Support repair procedures, report product issues to Product Engineering, and help develop and deliver technical training, webinars, videos, and workshops.

Requirements

Applicants must have a high school diploma or GED, at least one year of technical troubleshooting or technical customer service experience, and at least one year of HVAC or related technical industry experience. Preferred qualifications include technical college or university education in mechanical or electrical engineering technology, HVAC diagnostic experience, familiarity with technical diagrams and tools, strong communication and problem-solving skills, and unrestricted authorization to work in Canada.

Skills

Technical Troubleshooting
Technical Customer Service
HVAC Systems
Field Service
Installation and Maintenance
Reading Piping and Wiring Diagrams
Use of Multimeters and Diagnostic Tools
HVAC Systems Analysis
Salesforce Service Cloud
SAP
Customer Communication
Technical Training and Webinar Delivery
Analytical Problem-Solving
Product Issue Reporting
Microsoft Office and PowerPoint
Teamwork

Benefits

Medical Benefits
Dental Benefits
Retirement Benefits
Paid Time Off
Leave Benefits
Short-Term Disability
Long-Term Disability
Life Insurance
Accidental Death and Dismemberment Insurance
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Commercial Boilers
Residential Boilers
Burners
Controls
Indirect-Fired Water Heaters
Air-Handling Units
Heat Pumps
Salesforce Service Cloud
SAP
Technical Troubleshooting
Technical Customer Service
Field Service
Installation
Maintenance
Piping Diagrams
Wiring Diagrams
Multimeters
Manometers
Combustion Analyzers
HVAC Systems Analysis
Repair Procedures
Service Records
Product Engineering
Technical Training
Webinars
Microsoft PowerPoint
Microsoft Office
Google Applications
Customer Support

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