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Added 1 min ago
Advertiser Growth & Expansion Agent
Accenture
Ottawa, ON
Full-time
Maintain accurate CRM records and portfolio-level reporting, and you'll escalate campaign, technical, and commercial issues to the appropriate teams.
Added 1 min ago
Manager, Omnichannel Media Planning & Amazon DSP Strategy
AIP Connect
Toronto, ON
Full-time
Added 1 min ago
Senior Client Advisor - Personal Lines (m/f/x)
Marsh McLennan
Toronto, ON
Full-time
Interest in pursuing CAIB, CIP, CRM designations
Added 16 mins ago
Specialized IT Consultant – Senior (MS Dynamics 365 CRM)
Bevertec
Toronto, ON
Contract
Job Role: Specialized IT Consultant – Senior (MS Dynamics 365 CRM)
Added 16 mins ago
Director of Franchise Development
Pizzaiolo The Pizza Maker's Pizza
Mississauga, ON
Full-time
Maintain a current CRM with lead sources, qualification evidence, candidate stage, target market, next action, accountable person and expected decision dates.
Added 16 mins ago
Senior Executive Assistant
BIMM
Toronto, ON
Full-time
…experiences. We've helped our clients implement fully integrated CRM customer journeys, built robust digital experiences, and created national loyalty programs with decades of experience…
Added 16 mins ago
Business Development Representative
Fiscal AI
Toronto, ON
$60,000 to $120,000 CAD / year
Full-time
Maintain accurate, up-to-date records in the CRM, including activity, contacts, and opportunity details
Added 16 mins ago
Responsable Comptes stratégiques - Secteur Public - Québec
Ricoh Canada Inc.
Montreal, QC
Full-time
Utiliser efficacement les principaux outils de vente et d’intelligence d’affaires tels que CRM, LinkedIn, Power BI, Hoovers et autres plateformes de recherche afin d’identifier et de…
Added 16 mins ago
Associate CRM Specialist
Punt
Vancouver, BC
Full-time
We're looking for a Associate CRM Specialist who wants real ownership. You'll shape how we engage and retain players from day one. No hand-holding, no busywork. If you're sharp, move fast,…
Added 16 mins ago
Customer Solutions Specialist
Xerxes
Calgary, AB
Full-time
Maintain accurate and up-to-date project information within the CRM system.
Added 17 mins ago
Business Development Representative
Fiscal.ai
Remote, Canada
Full-time · Remote
Maintain accurate, up-to-date records in the CRM, including activity, contacts, and opportunity details.
Added 17 mins ago
Senior Associate, Client Service
Fiera Capital
Montreal, QC
Full-time
Record and update client contacts and other related information in appropriate CRM system;
Added 30 mins ago
Spare Parts Coordinator
Husky Technologies
Bolton, ON
Full-time
Proficiency in Baan LN and/or Baan 4 or CRM is an asset.
Added 30 mins ago
Financial Analyst
Options Consulting Solutions
Toronto, ON
Full-time
Support data-transfer automation and integration across accounting, reporting, CRM, payroll, and other business applications.
Added 30 mins ago
Operations Support Associate
ONVIGO
Markham, ON
$45,000 to $50,000 CAD / year
Full-time
Provide detailed guidance on the CRM best practices
Added 30 mins ago
Sr. Manager, Marketing Events & Sponsorships
Fortra
Canada
Full-time
Familiarity with Microsoft Dynamics CRM, marketing automation tools, and Wrike, is a plus.
Added 30 mins ago
Program Officer, Run Teams
Terry Fox Foundation
BC · British Columbia, Canada
$70,000 to $75,000 CAD / year
Full-time
Maintain accurate and up-to-date records in CRM (Salesforce).
Added 30 mins ago
AI Architect
Raas Infotek
Vancouver, BC
Contract
Azure, Adobe Workfront, Adobe platform tools, AEM, ACS and CRM platforms like Microsoft
Added 31 mins ago
Product Support Representative - Engines & Transmission
Wajax
Calgary, AB
Full-time
Maintain complete compliance with established sales processes and CRM systems, including Salesforce, ensuring accurate opportunity management, forecasting, and reporting.
Added 31 mins ago
Account Manager
Modern Niagara
Toronto, ON
Full-time
Maintain accurate customer, opportunity, and sales information within the CRM system.
Added 45 mins ago
Growth & Product Specialist
YNCU
Kitchener, ON
$83,000 to $90,000 USD / year
Full-time
CRM & Marketing Automation (HubSpot & Salesforce)
Added 45 mins ago
AI Architect
Raas Infotek
Vancouver, BC
Contract
Azure, Adobe Workfront, Adobe platform tools, AEM, ACS and CRM platforms like Microsoft
Added 45 mins ago
AI Architect
KTek Resourcing
Vancouver, BC
Contract
…Azure, Adobe Workfront, Adobe platform tools, AEM, ACS and CRM platforms like Microsoft Dynamics…
Added 45 mins ago
Market Response Representative
AdmissionPrep
Vancouver, BC
Part-time
Work closely with the team to ensure our CRM is maintained and optimized
Added 46 mins ago
Quality Assurance Analyst
Richardson Wealth Ltd
Toronto, ON

VIMY HR Consulting

Customer Experience Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: 5+ years of experience in office management, administration, or a related leadership role.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Our Client, an established Calgary Manufacturing business is searching for a Client Experience Manager. Reporting directly to the President, the Client Experience Manager plays a key leadership role within the Administration department. You’ll oversee customer excellence, providing direct supervision to the client experience team, interacting with the client if warranted, and acting as a liaison between the front office and senior leadership.

This role is central to ensuring the business functions efficiently, the work environment remains organized and professional, and clients receive consistent, high-quality service.

Key Responsibilities

Team Leadership & Office Operations

Lead and support the administrative team, including the Client Experience Specialists and custodial staff, by managing daily coverage, coordinating priorities, and ensuring clear communication across front office functions.
Supervise the Client Experience team to ensure the consistent and high-quality handling of client calls, e-mails and in person inquiries.
Ensure team members receive comprehensive training to capture precise client specifications and ask the appropriate clarifying questions needed to support accurate and efficient production workflows.
Develop and maintain training standards, documentation, and ongoing product knowledge-sharing practices that enhance team capability.
Monitor team performance, provide coaching and support, and foster a customer-focused service culture.
Liaise with internal teams to ensure smooth daily operations.

Administrative Oversight & Coordination

Assist the President with scheduling, documentation, and administrative coordination.
Maintain and improve systems for office supplies, document management, meeting support, and administrative workflows.
Oversee front desk and reception operations to ensure a professional, client-focused experience and resolve guest service issues or facility needs as they arise.
Ensure the overall office is in good order and supplies for the custodial support are ordered and maintained.

Process Improvement & Internal Support

Identify and implement workflow and process improvements to enhance operational efficiency.
Support the development and maintenance of internal checklists, procedures, and documentation as part of broader workflow improvements.
Participate in facility, health and safety, or policy-related activities as needed.

Qualifications

Required:

5+ years of experience in office management, administration, or a related leadership role.
Strong organizational and communication skills.
Exemplary Customer Service skills
Demonstrated ability to lead teams and maintain a service-oriented environment.
Proficiency with Microsoft Office suites, scheduling tools, and workplace technologies.

Preferred:

Experience in manufacturing, design, or distribution environments.
Familiarity with CRM systems, shared inboxes, or workflow tools.
Post-secondary education in Business Administration, Office Management, or a related field.

Apply About employer

More about this job

Responsibilities

Lead the client experience and administrative teams, oversee front desk and office operations, and ensure clients receive consistent, high-quality service. Coordinate administrative support for the President and improve workflows, documentation, training, and internal operations.

Requirements

Requires at least five years of experience in office management, administration, or a related leadership role, along with strong organizational, communication, customer service, and team leadership skills. Microsoft Office proficiency is required; manufacturing, design, or distribution experience, CRM familiarity, and post-secondary education in a related field are preferred.

Skills

Team Leadership
Office Management
Customer Service
Client Experience
Staff Training
Performance Coaching
Communication
Organization
Administrative Coordination
Process Improvement
Workflow Management
Document Management
Scheduling
Microsoft Office
CRM Systems
Manufacturing Operations

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Customer Service
Manufacturing
Wood Product Manufacturing
Office Management
Administrative Operations
Team Leadership
Client Experience Specialists
Front Desk
Reception
Staff Training
Product Knowledge
Performance Coaching
Scheduling
Microsoft Office
CRM Systems
Shared Inboxes
Workflow Tools
Document Management
Process Improvement
Workflow Coordination
Office Supplies
Facility Support
Health And Safety
Internal Procedures
Distribution

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