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Added 8 mins ago
Pest Technician - We'll Train (Base Salary, Commission & Bonus Included)
Abell Pest Control
Mississauga, ON
Full-time
Candidates with prior experience will be preferred, but applicants with the following experience have successful transferable skills and be equally considered: route sales, route service,…
Added 8 mins ago
Part-Time Office Coordinator
Tree of Life Canada
Mississauga, ON
Part-time
1–3 years of experience in office administration, office coordination, customer service or a related role.
Added 8 mins ago
Senior Product Designer - Driver Compliance
Geotab
Oakville, ON
Advise manager on user-centric design principles and best practices, ensuring that design solutions align with user needs and industry standards.
Added 8 mins ago
Store Manager - Smart Centres Calgary Southeast
Reitmans (Canada) Ltée/Ltd
Calgary, AB
Full-time
Reporting to the District Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 8 mins ago
Assistant Store Manager - Smart Centres Vernon
Reitmans (Canada) Ltée/Ltd
Vernon, BC
Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 8 mins ago
Client Advisor Intern
Royal Bank of Canada
Saguenay, QC
Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future…
Added 8 mins ago
Investment Associate
Royal Bank of Canada
BC · COQUITLAM, British Columbia
Full-time
Stay current on reading and research specific to the Portfolio Manager’s investment discipline & strategy
Added 8 mins ago
Branch Manager (Broadmead Branch)
Royal Bank of Canada
Saanich, BC
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 8 mins ago
Pilates Instructors, King West
Equinox
Toronto, ON
Part-time
…client potential. Under the guidance of a dedicated Pilates manager, you will develop and refine an approach to programming, education, and business development that ensures your Pilates…
Added 8 mins ago
Personal Trainer, Toronto
Equinox
Toronto, ON
Full-time
Interact with members to enhance their workouts and overall club experience
Added 8 mins ago
Retail Shop Manager on Duty, King West
Equinox
Toronto, ON
Full-time
The MOD helps direct and motivate the sales team in one Equinox Shop, ensuring the highest level of customer service, a total customer experience, and operational excellence. The MOD takes…
Added 8 mins ago
Membership Sales Advisors, Toronto
Equinox
Toronto, ON
Full-time
…securing member referrals. Under the management of a General Manager, the support of a Regional Manager and a sales team of 3-4 individuals, Advisors must display, have knowledge of and…
Added 8 mins ago
Housekeeping Associates, Closing Shift - Vancouver
Equinox
Vancouver, BC
Part-time
Ensure that the club and exercise equipment are clean and well maintained while providing all members, prospective members, and guests with excellent customer service
Added 8 mins ago
Female Locker Room Associate, King West
Equinox
Toronto, ON
Full-time
Ensure that the Female locker rooms are clean, stocked and well maintained while providing all members, prospective members, and guests with excellent customer service
Added 8 mins ago
Personal Trainer, Yorkville
Equinox
Toronto, ON
Full-time
Interact with members to enhance their workouts and overall club experience
Added 8 mins ago
Maintenance Manager, Toronto
Equinox
Toronto, ON
$55,000 to $60,000 CAD / year
Full-time
We are looking for an energetic, creative, and reliable Maintenance Manager to join the Equinox team at its luxurious club in Toronto. This is a great position for a candidate looking to…
Added 8 mins ago
Housekeeping Associates, King West
Equinox
Toronto, ON
Part-time
Ensure that the club and exercise equipment are clean and well maintained while providing all members, prospective members, and guests with excellent customer service
Added 8 mins ago
Housekeeping Associates, Opening Shift - Vancouver
Equinox
Vancouver, BC
Part-time
Ensure that the club and exercise equipment are clean and well maintained while providing all members, prospective members, and guests with excellent customer service
Added 8 mins ago
Pilates Instructors, Toronto
Equinox
Toronto, ON
Part-time
…client potential. Under the guidance of a dedicated Pilates manager, you will develop and refine an approach to programming, education, and business development that ensures your Pilates…
Added 8 mins ago
Construction Coordinator
Archadeck of Nova Scotia
Halifax, NS
$42,000 to $60,000 CAD / year
Full-time
Reporting directly to the Construction Coordination Manager, the Construction Coordinator plays a critical role in ensuring our projects run smoothly and efficiently. Working closely with…
Added 23 mins ago
Building Products Testing Technician
QAI Laboratories
Vaughan, ON
$50,000 to $60,000 CAD / year
Full-time
…would be someone who has a technical diploma with four years of experience or more, working in a structural or construction laboratory testing environment in the testing, inspection, and…
Added 23 mins ago
IT Support Administrator
Marmon Technologies India Pvt Ltd
SK
Full-time
This role ensures operational stability, security compliance, and great user experience while
Added 23 mins ago
Room Division Manager - Reporting to Area GM
RoomsRelay
Medicine Hat, AB
Full-time
- Current experience as a Director of Rooms, Rooms Division Manager or Rooms Operations Manager preferred
Added 23 mins ago
Subcontract Program Management Stf - E4
Lockheed Martin
Calgary, AB
Full-time
Reporting to the Lockheed Martin Canada Inc. (Lockheed Martin) Subcontracts Department Manager, the Subcontract Program Manager (SPM) is responsible for managing assigned subcontracts and…
Added 23 mins ago
PIV_FRAU_1- EN
RBC
Montreal, QC
Full-time
You are a Bilingual Fraud Advisor within RBC Advice Centre as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as…

VIMY HR Consulting

Customer Experience Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: 5+ years of experience in office management, administration, or a related leadership role.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our Client, an established Calgary Manufacturing business is searching for a Client Experience Manager. Reporting directly to the President, the Client Experience Manager plays a key leadership role within the Administration department. You’ll oversee customer excellence, providing direct supervision to the client experience team, interacting with the client if warranted, and acting as a liaison between the front office and senior leadership.

This role is central to ensuring the business functions efficiently, the work environment remains organized and professional, and clients receive consistent, high-quality service.

Key Responsibilities

Team Leadership & Office Operations

Lead and support the administrative team, including the Client Experience Specialists and custodial staff, by managing daily coverage, coordinating priorities, and ensuring clear communication across front office functions.
Supervise the Client Experience team to ensure the consistent and high-quality handling of client calls, e-mails and in person inquiries.
Ensure team members receive comprehensive training to capture precise client specifications and ask the appropriate clarifying questions needed to support accurate and efficient production workflows.
Develop and maintain training standards, documentation, and ongoing product knowledge-sharing practices that enhance team capability.
Monitor team performance, provide coaching and support, and foster a customer-focused service culture.
Liaise with internal teams to ensure smooth daily operations.

Administrative Oversight & Coordination

Assist the President with scheduling, documentation, and administrative coordination.
Maintain and improve systems for office supplies, document management, meeting support, and administrative workflows.
Oversee front desk and reception operations to ensure a professional, client-focused experience and resolve guest service issues or facility needs as they arise.
Ensure the overall office is in good order and supplies for the custodial support are ordered and maintained.

Process Improvement & Internal Support

Identify and implement workflow and process improvements to enhance operational efficiency.
Support the development and maintenance of internal checklists, procedures, and documentation as part of broader workflow improvements.
Participate in facility, health and safety, or policy-related activities as needed.

Qualifications

Required:

5+ years of experience in office management, administration, or a related leadership role.
Strong organizational and communication skills.
Exemplary Customer Service skills
Demonstrated ability to lead teams and maintain a service-oriented environment.
Proficiency with Microsoft Office suites, scheduling tools, and workplace technologies.

Preferred:

Experience in manufacturing, design, or distribution environments.
Familiarity with CRM systems, shared inboxes, or workflow tools.
Post-secondary education in Business Administration, Office Management, or a related field.

Apply About employer

More about this job

Responsibilities

Lead the client experience and administrative teams, oversee front desk and office operations, and ensure clients receive consistent, high-quality service. Coordinate administrative support for the President and improve workflows, documentation, training, and internal operations.

Requirements

Requires at least five years of experience in office management, administration, or a related leadership role, along with strong organizational, communication, customer service, and team leadership skills. Microsoft Office proficiency is required; manufacturing, design, or distribution experience, CRM familiarity, and post-secondary education in a related field are preferred.

Skills

Team Leadership
Office Management
Customer Service
Client Experience
Staff Training
Performance Coaching
Communication
Organization
Administrative Coordination
Process Improvement
Workflow Management
Document Management
Scheduling
Microsoft Office
CRM Systems
Manufacturing Operations

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Customer Service
Manufacturing
Wood Product Manufacturing
Office Management
Administrative Operations
Team Leadership
Client Experience Specialists
Front Desk
Reception
Staff Training
Product Knowledge
Performance Coaching
Scheduling
Microsoft Office
CRM Systems
Shared Inboxes
Workflow Tools
Document Management
Process Improvement
Workflow Coordination
Office Supplies
Facility Support
Health And Safety
Internal Procedures
Distribution

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