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Added 11 mins ago
Monitoring Operations Manager
Paladin Technologies
Ottawa, ON
Full-time
Ability to lead and supervise a team effectively
Added 11 mins ago
Accounting Manager
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Woodbridge, ON
Full-time
Lead and mentor accounting professionals, supporting their technical and professional development
Added 12 mins ago
Building System Technician
Toronto Hydro
Toronto, ON
Checks equipment, layout work and makes reports and recommendation, acting in a lead hand function
Added 12 mins ago
Human Resources Consultant
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Site Director or Site Lead, Human Resources Services, the Human Resource Consultant is responsible for the provision of human resource services including: Management…
Added 27 mins ago
Team Lead (Part time) - Reitmans
Reitmans (Canada) Ltée/Ltd
Sherwood Park, AB
Part-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…
Added 27 mins ago
Manager, Warehouse Operations
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Full-time
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Added 41 mins ago
Monitoring Operations Manager
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Ability to lead and supervise a team effectively
Added 41 mins ago
Research Scientist
University of New Brunswick
Fredericton, NB
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…sustainability. This position is also expected to design and lead other activities relevant to DataNB that advance DataNB's mission and…
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Toronto, ON · Scarborough, ON
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In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.
Added 41 mins ago
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Lead client communication on audience solutions, clearly articulating approach, value,
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TEAM MANAGER - OAKRIDGE VANCOUVER
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Lead and empower sales team to provide high quality client service in order to achieve maximum sales results
Added 41 mins ago
Account Manager, Commercial Services
FirstOntario Credit Union
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Full-time
Be confident and skilled in taking initiative, assessing requirements, developing plans and taking the lead in making plans a reality
Added 41 mins ago
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Contract
…Nguyen and Basile Tessier-Cloutier, the clinician-scientists who lead the program, the incumbent is responsible for the scientific and operational management of the program’s portfolio of…
Added 41 mins ago
Postdoctoral Fellow
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Our laboratory, lead by Dr. Stella Daskalopoulou, conducts highly translational cardiovascular research, connecting patient-based clinical studies and deeply phenotyped biobanks with…
Added 41 mins ago
Animal Resources Division Manager – Montreal General Hospital Site
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Full-time
The successful candidate will have demonstrated ability to lead in a team environment and to work effectively across all levels of the organization.
Added 41 mins ago
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Full-time
Lead pre-deployment testing and quality control of data collection procedures.
Added 41 mins ago
Manager, Centre of Excellence in Hypertension and Vascular Health
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Added 41 mins ago
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Added 1 hour ago
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Implement and lead the testing strategy/planning (integration, functional, performance).
Added 1 hour ago
ESG-Intern
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Part-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
Material Handler
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Full-time
Participate or lead continuous improvement activities
Added 1 hour ago
Buyer
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
Regional Sourcing Manager (Electronics Lane)
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Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

VIMY HR Consulting

Customer Experience Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: 5+ years of experience in office management, administration, or a related leadership role.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our Client, an established Calgary Manufacturing business is searching for a Client Experience Manager. Reporting directly to the President, the Client Experience Manager plays a key leadership role within the Administration department. You’ll oversee customer excellence, providing direct supervision to the client experience team, interacting with the client if warranted, and acting as a liaison between the front office and senior leadership.

This role is central to ensuring the business functions efficiently, the work environment remains organized and professional, and clients receive consistent, high-quality service.

Key Responsibilities

Team Leadership & Office Operations

Lead and support the administrative team, including the Client Experience Specialists and custodial staff, by managing daily coverage, coordinating priorities, and ensuring clear communication across front office functions.
Supervise the Client Experience team to ensure the consistent and high-quality handling of client calls, e-mails and in person inquiries.
Ensure team members receive comprehensive training to capture precise client specifications and ask the appropriate clarifying questions needed to support accurate and efficient production workflows.
Develop and maintain training standards, documentation, and ongoing product knowledge-sharing practices that enhance team capability.
Monitor team performance, provide coaching and support, and foster a customer-focused service culture.
Liaise with internal teams to ensure smooth daily operations.

Administrative Oversight & Coordination

Assist the President with scheduling, documentation, and administrative coordination.
Maintain and improve systems for office supplies, document management, meeting support, and administrative workflows.
Oversee front desk and reception operations to ensure a professional, client-focused experience and resolve guest service issues or facility needs as they arise.
Ensure the overall office is in good order and supplies for the custodial support are ordered and maintained.

Process Improvement & Internal Support

Identify and implement workflow and process improvements to enhance operational efficiency.
Support the development and maintenance of internal checklists, procedures, and documentation as part of broader workflow improvements.
Participate in facility, health and safety, or policy-related activities as needed.

Qualifications

Required:

5+ years of experience in office management, administration, or a related leadership role.
Strong organizational and communication skills.
Exemplary Customer Service skills
Demonstrated ability to lead teams and maintain a service-oriented environment.
Proficiency with Microsoft Office suites, scheduling tools, and workplace technologies.

Preferred:

Experience in manufacturing, design, or distribution environments.
Familiarity with CRM systems, shared inboxes, or workflow tools.
Post-secondary education in Business Administration, Office Management, or a related field.

Apply About employer

More about this job

Responsibilities

Lead the client experience and administrative teams, oversee front desk and office operations, and ensure clients receive consistent, high-quality service. Coordinate administrative support for the President and improve workflows, documentation, training, and internal operations.

Requirements

Requires at least five years of experience in office management, administration, or a related leadership role, along with strong organizational, communication, customer service, and team leadership skills. Microsoft Office proficiency is required; manufacturing, design, or distribution experience, CRM familiarity, and post-secondary education in a related field are preferred.

Skills

Team Leadership
Office Management
Customer Service
Client Experience
Staff Training
Performance Coaching
Communication
Organization
Administrative Coordination
Process Improvement
Workflow Management
Document Management
Scheduling
Microsoft Office
CRM Systems
Manufacturing Operations

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Customer Service
Manufacturing
Wood Product Manufacturing
Office Management
Administrative Operations
Team Leadership
Client Experience Specialists
Front Desk
Reception
Staff Training
Product Knowledge
Performance Coaching
Scheduling
Microsoft Office
CRM Systems
Shared Inboxes
Workflow Tools
Document Management
Process Improvement
Workflow Coordination
Office Supplies
Facility Support
Health And Safety
Internal Procedures
Distribution

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