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Added 20 mins ago
assistant manager, fast food
Jugo Juice
Calgary, AB
Full-time
Added 20 mins ago
(CAN) Self Checkout Attendant
Walmart Canada
St. Albert, AB
Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 20 mins ago
BlackBerry Radar- Senior Manager, Strategic Accounts & Customer Success
BlackBerry
Toronto, ON · Waterloo, ON
Full-time
…uncover opportunities for growth. Working closely with Sales, Product and Engineering, you’ll ensure our customers realize measurable value from BlackBerry Radar while bringing their…
Added 35 mins ago
Lot Associate - Part Time (Dartmouth)
The Home Depot Canada
Dartmouth, NS
Part-time
Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
Added 35 mins ago
Assistant Manager, Guest Experience | Midtown, Saskatoon
lululemon
Saskatoon, SK
Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 35 mins ago
Ingénieur Électrique Application Clients - Customer Application Engineer
GE Vernova
Saint-Tite-des-Caps, QC
Full-time
Collaborer avec le responsable des offres (Proposal Manager), l’équipe d’ingénierie des applications et les ingénieurs multidisciplinaires afin de développer des estimations Ingénierie,…
Added 50 mins ago
Indirect Tax Manager - Canada
TikTok
Toronto, ON
Full-time
Indirect Tax Manager will serve as the lead indirect tax resource for the Company's Canadian operations. This is a highly hands-on role responsible for managing the full spectrum of…
Added 1 hour ago
Enterprise Customer Success Manager
Apex Systems
Toronto, ON
$50 to $60 USD / hour
Full-time
Our client, are looking to add to an Enterprise Customer Success Manager, specializing in the client's product, to help support and grow the client's product deployments. The right person…
Added 1 hour ago
Senior Indirect Tax Manager - Canada
TikTok
Toronto, ON
Full-time
Senior Manager, Indirect Tax will serve as the lead indirect tax resource for the Company's Canadian operations. This is a highly hands-on role responsible for managing the full spectrum of…
Added 1 hour ago
Manager Custody Client Services
National Bank of Canada
Toronto, ON
Full-time
You will work closely with operations, technology, product, and relationship management teams to ensure an exceptional client experience.
Added 2 hours ago
Assistant Food Service Manager - Private School
Aramark Canada
Toronto, ON
$53,045 to $55,000 CAD / year
Full-time
Aramark is recruiting an experienced Assistant Food Service Manager to support our culinary and catering operations at a private school in Toronto. This role supports our teams and daily…
Added 2 hours ago
Site Supervisor - Open Cut (Quintette BC)
Orica
Tumbler Ridge, BC
Provides analytical and decision support to the area manager to drive continuous improvement initiatives aimed at reducing operational costs
Added 2 hours ago
facility operations manager
Esso
Ottawa, ON
Full-time
Direct and control the operations of commercial facilities
Added 2 hours ago
Demand Generation Marketing Manager
Sage
Toronto, ON
Full-time
Partner with Product Marketing, Sales, and Marketing Operations on vertical strategies, messaging, and pipeline goals.
Added 2 hours ago
Inventory Clerk
Community Natural Foods
Calgary, AB
Part-time
…customers. They assist in stocking of products while ensuring proper product rotation and quality. They create and build product displays, ensure proper facing of products. Inventory clerks…
Added 3 hours ago
Moncler Team Lead (Holt Renfrew Bloor)
BoF Careers
Toronto, ON · Greater Toronto Area, Canada
Full-time
As a Team Lead, you will be an ambassador of the Brand. You will assist the Store Manager and Client Advisor Manager (CAM) in coaching and developing the team, building Client…
Added 3 hours ago
Project Manager
Actalent
Vancouver, BC
Contract
We are seeking an experienced Project Manager to oversee the delivery of complex, custom-engineered equipment and packaged systems. This role is responsible for coordinating projects from…
Added 4 hours ago
Pharmacist Assistant- Part Time
Metro Inc.
Richmond Hill, ON
Part-time
The Pharmacy Assistant receives direction from the Pharmacy Manager, Pharmacist, and Pharmacy Technician. They interact with internal contacts, including Pharmacy Operations, Pharmacy…
Added 4 hours ago
Senior Manager, Cloud Security Engineering
Scotiabank
Toronto, ON
In this role, the Senior Manager leads a team of platform engineers, guiding them in the execution and delivery of the enterprise Cloud Security product strategy. This involves setting…
Added 4 hours ago
Senior Manager, B2B E-Commerce Programs
Samsung Electronics
Mississauga, ON
Full-time
The Senior Manager, B2B E-Commerce Programs will oversee the entire B2B business portfolio including internal/external EPP, SMB, Direct EPP, Marketplace and channel expansion for all…
Added 4 hours ago
Parts Technician
SGI
Saskatoon, SK
Full-time
Gathers and verifies all vehicle data, enters product details, and uploads pictures. Provides ongoing administration of SGI Salvage Website, including maintenance of bids, responding to…
Added 4 hours ago
Attendant, Production I - demolding
Saputo Inc.
St. Marys, ON
Full-time
…opportunity within our organization Under the responsibility of the Manager, Production, the incumbent will be responsible for handling, forming, and placing product into packaging material…
Added 4 hours ago
Attendant, Production I (cheese packaging)
Saputo Inc.
St. Marys, ON
Full-time
…opportunities within our organization. Under the responsibility of the Manager, Production, the incumbent will be responsible for handling, forming, and placing product into packaging…
Added 4 hours ago
Vendor Manager, Musical Instruments, Amazon Canada
Amazon
Toronto, ON · Vancouver, BC
As a Vendor Manager, you'll leverage customer obsession and data-driven analytics to develop creative solutions that drive business growth. You'll manage key manufacturer relationships on…
Added 4 hours ago
Security and Loss Prevention Specialist, NA, Worldwide Operations Security (WWOS)
Amazon
AB · Parkland County, Alberta
Worldwide Operations Security (WWOS) is the global organization that supports field Security and Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as…

VIMY HR Consulting

Customer Experience Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: 5+ years of experience in office management, administration, or a related leadership role.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our Client, an established Calgary Manufacturing business is searching for a Client Experience Manager. Reporting directly to the President, the Client Experience Manager plays a key leadership role within the Administration department. You’ll oversee customer excellence, providing direct supervision to the client experience team, interacting with the client if warranted, and acting as a liaison between the front office and senior leadership.

This role is central to ensuring the business functions efficiently, the work environment remains organized and professional, and clients receive consistent, high-quality service.

Key Responsibilities

Team Leadership & Office Operations

Lead and support the administrative team, including the Client Experience Specialists and custodial staff, by managing daily coverage, coordinating priorities, and ensuring clear communication across front office functions.
Supervise the Client Experience team to ensure the consistent and high-quality handling of client calls, e-mails and in person inquiries.
Ensure team members receive comprehensive training to capture precise client specifications and ask the appropriate clarifying questions needed to support accurate and efficient production workflows.
Develop and maintain training standards, documentation, and ongoing product knowledge-sharing practices that enhance team capability.
Monitor team performance, provide coaching and support, and foster a customer-focused service culture.
Liaise with internal teams to ensure smooth daily operations.

Administrative Oversight & Coordination

Assist the President with scheduling, documentation, and administrative coordination.
Maintain and improve systems for office supplies, document management, meeting support, and administrative workflows.
Oversee front desk and reception operations to ensure a professional, client-focused experience and resolve guest service issues or facility needs as they arise.
Ensure the overall office is in good order and supplies for the custodial support are ordered and maintained.

Process Improvement & Internal Support

Identify and implement workflow and process improvements to enhance operational efficiency.
Support the development and maintenance of internal checklists, procedures, and documentation as part of broader workflow improvements.
Participate in facility, health and safety, or policy-related activities as needed.

Qualifications

Required:

5+ years of experience in office management, administration, or a related leadership role.
Strong organizational and communication skills.
Exemplary Customer Service skills
Demonstrated ability to lead teams and maintain a service-oriented environment.
Proficiency with Microsoft Office suites, scheduling tools, and workplace technologies.

Preferred:

Experience in manufacturing, design, or distribution environments.
Familiarity with CRM systems, shared inboxes, or workflow tools.
Post-secondary education in Business Administration, Office Management, or a related field.

Apply About employer

More about this job

Responsibilities

Lead the client experience and administrative teams, oversee front desk and office operations, and ensure clients receive consistent, high-quality service. Coordinate administrative support for the President and improve workflows, documentation, training, and internal operations.

Requirements

Requires at least five years of experience in office management, administration, or a related leadership role, along with strong organizational, communication, customer service, and team leadership skills. Microsoft Office proficiency is required; manufacturing, design, or distribution experience, CRM familiarity, and post-secondary education in a related field are preferred.

Skills

Team Leadership
Office Management
Customer Service
Client Experience
Staff Training
Performance Coaching
Communication
Organization
Administrative Coordination
Process Improvement
Workflow Management
Document Management
Scheduling
Microsoft Office
CRM Systems
Manufacturing Operations

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Customer Service
Manufacturing
Wood Product Manufacturing
Office Management
Administrative Operations
Team Leadership
Client Experience Specialists
Front Desk
Reception
Staff Training
Product Knowledge
Performance Coaching
Scheduling
Microsoft Office
CRM Systems
Shared Inboxes
Workflow Tools
Document Management
Process Improvement
Workflow Coordination
Office Supplies
Facility Support
Health And Safety
Internal Procedures
Distribution

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