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Added 1 min ago
District Manager Operations - Collections (GTA)
Waste Management, Inc. (WM)
Toronto, ON
Full-time
Formulates short-term and long-term goals and action plans in conjunction with the Senior District Manager and/or Director of Collection Operations.
Added 1 min ago
Senior Manager, Network & Field Maintenance
Neptune Technology Group
ON · Mississauga, ON
Full-time
…actionable for our customers – so they can remain focused on the business of water. For additional information, please visit the company website at…
Added 1 min ago
Senior Project Manager - Team Lead
WSP
Lethbridge, AB
WSP is seeking a strategic, client-focused Senior Project Manager – Team Lead to lead and grow a team of design and field professionals. This high-impact leadership role is accountable for…
Added 14 mins ago
Manager, Partnerships
Toronto Region Immigrant Employment Council (TRIEC)
Toronto, ON
Full-time
Reports to: Senior Manager, Strategic Partnerships
Added 14 mins ago
Manager, Community Safety Wellbeing & Project Management
Toronto Community Housing
Toronto, ON · North York, ON
Full-time
Reporting to the Senior Director, Community Safety Unit, the Manager, CSWB Implementation and Project Management provides disciplined implementation, project-management and coordination…
Added 14 mins ago
Business Analyst
Government of Newfoundland and Labrador
St. John's, NL
$74,093 to $96,321 CAD / year
Full-time
This is a position of a highly responsible nature that is directly accountable for the efficient and effective development, delivery, and management of functional aspects of the PeopleSoft…
Added 14 mins ago
Director, Operational Planning
York Region (The Regional Municipality of York)
Newmarket, ON
$168,725 to $198,450 CAD / year
Full-time
Reporting to the General Manager, Paramedic & Seniors Services, is responsible for the oversight of program planning and operational policy development for the branch including the…
Added 14 mins ago
Senior Supervisor, Production
Factor_
Mississauga, ON
Full-time
The Senior Supervisor reports to the Production Manager and leads a team of supervisors, team leads, coordinators, and associates in a single shift or across multiple shifts.
Added 16 mins ago
Technician, Supplier Revenue
Circle K
Laval, QC
Full-time
Under the supervision of the Senior Manager, Supplier Revenues, and as part of the Accounting team, the Supplier Revenue Technician provides valuable support to the Merchandising team by…
Added 16 mins ago
Manager, Application Delivery
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Kitchener, ON · Vancouver, BC · Calgary, AB · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to…
Added 16 mins ago
Mortgage Specialist
BMO
Surrey, BC
Full-time
Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies…
Added 16 mins ago
Senior Relationship Manager Mid Market
BMO
Hamilton, ON · St. Catharines, ON
Full-time
As a Senior Relationship Manager, you will serve as a trusted advisor to a portfolio of high-value commercial clients, leveraging your financial expertise, business development skills, and…
Added 16 mins ago
Manager, Product Development - Identity Solutions
Mastercard
Toronto, ON
Full-time
We are seeking a Manager, Product Development (IC) to help define and execute the strategy for our Business Identity product portfolio. This role combines product strategy, technical…
Added 16 mins ago
Strategic Revenue Manager
Mars
Bolton, ON · BOL-Mars Canada Inc.
Full-time
The SRM Pricing Manager reports to the Market SRM Head serving as a key business partner and revenue & profitability expert for the local unit. This position drives the strategic execution…
Added 16 mins ago
Decision Support Analyst
City of Vancouver
Vancouver, BC
Provides analytical decision support, including business analysis, options analysis, scenario modelling and business case development, and develops findings and recommendations for managers…
Added 16 mins ago
Associate or Senior Associate (Manager), Infrastructure Advisory (Toronto)
EY
Toronto, ON
We are seeking experienced professionals to join our Infrastructure Advisory team as either an Associate or Senior Associate (Manager), with a focus on the strategic, commercial and…
Added 31 mins ago
Manager, External Financial Reporting- 12-18 Month Contract
Wajax
Toronto, ON
Full-time
…Statements, IFRS 15 Revenue, IFRS 2 Share-based payments, IFRS 3 Business Combinations, IFRS 8 Operating Segments, IFRS 9 Financial Instruments, IFRS 13 Fair Value, IFRS 16 Leases, IAS 36…
Added 31 mins ago
Staff Product Manager
Miovision
Remote, Canada
$180,000 to $190,000 CAD / year
Full-time · Remote
At Miovision, we are engineering the future of smart transportation, and we need a highly strategic Staff Product Manager to clear the intersection for our market-leading Signal Priority…
Added 31 mins ago
Staff Data Scientist, Applied ML
Jobber
Remote, Canada
Full-time · Remote
Partner directly with senior leadership. Much of what you build will be used by Senior Leaders, Customer Analytics, Business Intelligence, and Product to make decisions against Jobber's…
Added 31 mins ago
Senior Water Resources Engineer
AECOM
Markham, ON
$115,000 to $140,000 CAD / year
Full-time
The successful candidate will balance technical excellence with project management, client engagement, and business development activities while supporting multidisciplinary project teams.…
Added 31 mins ago
Delivering Deal Value Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
Full-time
As a Delivering Deal Value Manager (Bilingual FR/EN), you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities…
Added 44 mins ago
Senior Manager, US Tax
Moodys Private Client
Calgary, AB
Full-time
The rapidly growing team at Moodys Private Client LLP seek to add a Senior Manager, US Tax to its accounting team in Calgary, Alberta, Canada. The candidate will work with a team of…
Added 44 mins ago
Human Resources Manager
Hays
Ottawa, ON
$90,000 to $120,000 CAD / year
Full-time
We are seeking an experienced Human Resources Manager to lead the people function, partner with senior leaders, and help drive organizational growth. This is a high-impact role for someone…
Added 1 hour ago
Advertiser Growth & Expansion Agent
Accenture
Ottawa, ON
Full-time
In this account management and customer success role, you'll receive a qualified pipeline from Business Development Representatives (BDRs), coordinate with Ad Ops on campaign delivery, and…
Added 1 hour ago
Associate Director, Commercial Banking Financial Control
RBC
Toronto, ON
Full-time
…expert and key point of contact for the Commercial Banking business in Canada, with the objective of delivering timely, accurate and reliable financial information. The people manager will…

VIMY HR Consulting

Customer Experience Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: 5+ years of experience in office management, administration, or a related leadership role.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our Client, an established Calgary Manufacturing business is searching for a Client Experience Manager. Reporting directly to the President, the Client Experience Manager plays a key leadership role within the Administration department. You’ll oversee customer excellence, providing direct supervision to the client experience team, interacting with the client if warranted, and acting as a liaison between the front office and senior leadership.

This role is central to ensuring the business functions efficiently, the work environment remains organized and professional, and clients receive consistent, high-quality service.

Key Responsibilities

Team Leadership & Office Operations

Lead and support the administrative team, including the Client Experience Specialists and custodial staff, by managing daily coverage, coordinating priorities, and ensuring clear communication across front office functions.
Supervise the Client Experience team to ensure the consistent and high-quality handling of client calls, e-mails and in person inquiries.
Ensure team members receive comprehensive training to capture precise client specifications and ask the appropriate clarifying questions needed to support accurate and efficient production workflows.
Develop and maintain training standards, documentation, and ongoing product knowledge-sharing practices that enhance team capability.
Monitor team performance, provide coaching and support, and foster a customer-focused service culture.
Liaise with internal teams to ensure smooth daily operations.

Administrative Oversight & Coordination

Assist the President with scheduling, documentation, and administrative coordination.
Maintain and improve systems for office supplies, document management, meeting support, and administrative workflows.
Oversee front desk and reception operations to ensure a professional, client-focused experience and resolve guest service issues or facility needs as they arise.
Ensure the overall office is in good order and supplies for the custodial support are ordered and maintained.

Process Improvement & Internal Support

Identify and implement workflow and process improvements to enhance operational efficiency.
Support the development and maintenance of internal checklists, procedures, and documentation as part of broader workflow improvements.
Participate in facility, health and safety, or policy-related activities as needed.

Qualifications

Required:

5+ years of experience in office management, administration, or a related leadership role.
Strong organizational and communication skills.
Exemplary Customer Service skills
Demonstrated ability to lead teams and maintain a service-oriented environment.
Proficiency with Microsoft Office suites, scheduling tools, and workplace technologies.

Preferred:

Experience in manufacturing, design, or distribution environments.
Familiarity with CRM systems, shared inboxes, or workflow tools.
Post-secondary education in Business Administration, Office Management, or a related field.

Apply About employer

More about this job

Responsibilities

Lead the client experience and administrative teams, oversee front desk and office operations, and ensure clients receive consistent, high-quality service. Coordinate administrative support for the President and improve workflows, documentation, training, and internal operations.

Requirements

Requires at least five years of experience in office management, administration, or a related leadership role, along with strong organizational, communication, customer service, and team leadership skills. Microsoft Office proficiency is required; manufacturing, design, or distribution experience, CRM familiarity, and post-secondary education in a related field are preferred.

Skills

Team Leadership
Office Management
Customer Service
Client Experience
Staff Training
Performance Coaching
Communication
Organization
Administrative Coordination
Process Improvement
Workflow Management
Document Management
Scheduling
Microsoft Office
CRM Systems
Manufacturing Operations

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Customer Service
Manufacturing
Wood Product Manufacturing
Office Management
Administrative Operations
Team Leadership
Client Experience Specialists
Front Desk
Reception
Staff Training
Product Knowledge
Performance Coaching
Scheduling
Microsoft Office
CRM Systems
Shared Inboxes
Workflow Tools
Document Management
Process Improvement
Workflow Coordination
Office Supplies
Facility Support
Health And Safety
Internal Procedures
Distribution

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