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Added 9 mins ago
Consultant, Marketing (12-month contract)
McDonald's
Toronto, ON
Full-time
We are seeking highly motivated Planning & Marketing Operations Supervisor to help drive planning excellence, portfolio visibility and operational effectiveness across the Marketing…
Added 24 mins ago
Automation Manager (Full Time Contract - 12 Months)
IG Wealth Management
MB · Manitoba, Canada
Full-time
Reporting to the Senior Manager, Business Managed Technology Solutions, the Automation Manager will be responsible to lead and execute upon knowledge-based functions for business…
Added 25 mins ago
HRIS Analyst (Payroll, Absence & Time Tracking)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HRIS Analyst (Payroll, Absence & Time Tracking) will support the ongoing configuration, enhancement and optimization of Workday Payroll, Absence…
Added 25 mins ago
HRIS Analyst (HCM, Recruitment & Learning)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HR Systems Analyst, Workday (HCM, Recruitment & Learning) will be responsible for configuring, enhancing and optimizing Workday Core HCM,…
Added 25 mins ago
LUVO Brand Manager - Mat Leave Contract (12 Months)
Clarion Medical Technologies
Cambridge, ON
Full-time
Reporting to the Senior Director of Marketing, the LUVO Brand Manager will play a key role in shaping and growing the LUVO brand across Canada and global markets. In this role, you'll work…
Added 38 mins ago
Gestionnaire régional/Regional Manager
Gestion Zagora
Montreal, QC
Full-time
The Regional Manager will play a key role in overseeing teams, optimizing operations, ensuring tenant satisfaction, and driving the financial performance of the assigned properties. This…
Added 38 mins ago
Gestionnaire Immobilier/Property Manager
Gestion Zagora
Montreal, QC
Full-time
As part of our continued growth, we are seeking a Property Manager to oversee the day-to-day operations of our property portfolio in Montreal.
Added 38 mins ago
Manager, Fulfillment (TBS)
The Beer Store
Bolton, ON
Full-time
We are currently searching for a Manager, Fulfillment (TBS), reporting to the Senior Manager, Supply Chain Planning. This vacancy is a full-time, permanent opportunity. The Manager,…
Added 38 mins ago
Accounting Manager
Hays
Vaughan, ON
Full-time
Accounting Manager - Vaughan, ON (Office Based Role)
Added 38 mins ago
Manager, Design & Store Planning
Sobeys
Mississauga, ON
Full-time
The Manager, Design and Store Planning plays a critical role in shaping the customer experience across our retail network. You’ll lead the design and development of new, expanded, and…
Added 39 mins ago
Senior Design Coordinator (Construction)
PACT
ON · Mississauga, Ontario
The Senior Design Coordinator will support the Design Manager in the successful delivery of the Interim Infrastructure Sub-Program within the Accelerator Program. The role will provide…
Added 39 mins ago
Project Manager (Town Hall) - Temporary Full-Time
Town of Tillsonburg
Tillsonburg, ON
$106,412 to $124,488 CAD / year
Full-time · Contract
The Town of Tillsonburg is looking for a Project Manager (Town Hall) who would be responsible for the overall planning, procurement, administration, and delivery of the Town's Consolidated…
Added 54 mins ago
Estimating and Procurement Manager
The Taggart Group of Companies
Ottawa, ON
Full-time
The Estimating and Procurement Manager leads the estimating, costing, tendering, purchasing, procurement and contract-administration functions for Tartan Homes. The role provides oversight…
Added 54 mins ago
Manager, Strategic Operations and Administration
SOAR Community Services
Brantford, ON
Up to $71,818.5 CAD / year
Full-time
We're Hiring: Manager, Strategic Operations and Administration
Added 54 mins ago
IT Technician
University of Niagara Falls Canada
Niagara Falls, ON
$55,000 to $62,000 CAD / year
…Canada. The position is responsible for supporting day-to-day IT operations, including hardware and software troubleshooting, endpoint deployment and maintenance, Microsoft 365 support,…
Added 1 hour ago
Business Development Manager
Carlson Construction Ltd.
AB · Edmonton, AB
Full-time
We have an opportunity for a Business Development Manager in our Edmonton office! We are proud of our remarkable Carlson team, and we are seeking an individual who leads by example and who…
Added 1 hour ago
EXECUTIVE ASSISTANT/OFFICE ADMINISTRATOR
BST Canada Ltd
Toronto, ON
Full-time
…leadership teams while taking ownership of the administrative operations, meetings, vendors and office services that keep the organization running…
Added 1 hour ago
Trade Development & Key Account Manager (Montreal, Quebec)
Women of the Vine & Spirits
Montreal, QC
Full-time
Travailler de façon stratégique avec le directeur des ventes et des opérations commerciales pour élaborer et planifier la stratégie d'exécution sur le terrain et en établir les priorités.
Added 1 hour ago
Project Manager (Town Hall) - Temporary Full-Time
Town of Tillsonburg
Tillsonburg, ON
Full-time · Contract
The Town of Tillsonburg is looking for a Project Manager (Town Hall) who would be responsible for the overall planning, procurement, administration, and delivery of the Town's Consolidated…
Added 1 hour ago
Hunter Account Executive (AE) - Online Payment Processing
Kapcharge by Kapital Solutions
Montreal, QC
Full-time
Path to Senior AE, Team Lead, and Sales Manager roles.
Added 1 hour ago
Technical Product Manager - Pioneer
Caseware
Toronto, ON
$120,000 to $130,000 CAD / year
Full-time
We are seeking a Technical Product Manager (TPM) to help design, build, and scale the foundational platform services that power the Caseware Cloud portfolio. This role will work closely…
Added 2 hours ago
Manager Fire Prevention and Compliance
York University
Toronto, ON
Full-time
…core values.Reporting to the Director, Energy Management, the Manager Fire Prevention and Compliance role is responsible for the effective administration and operational oversight of York…
Added 2 hours ago
Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
Full-time
The Director of Rooms Division provides leadership to Front Office, Housekeeping, Fairmont Gold, Guest Services, Loyalty & Guest Experience, Communications, Health Club, and Valet…
Added 2 hours ago
Senior Program Manager
Jack Morton Worldwide
Oakville, ON
A Jack Morton Worldwide Senior Program Manager leads the day-to-day execution of client experiential marketing programs, including tradeshows, mobile marketing, and branded environments.…
Added 2 hours ago
Manager, Design & Store Planning
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
The Manager, Design and Store Planning plays a critical role in shaping the customer experience across our retail network. You’ll lead the design and development of new, expanded, and…

Closed listing

VIMY HR Consulting

Customer Experience Manager

Calgary, AB, Canada

Job type: Full-time
Closing date: Oct 28, 2026
Experience: 5+ years of experience in office management, administration, or a related leadership role.
Posting language: English
Posted: Sep 28, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Our Client, an established Calgary Manufacturing business is searching for a Client Experience Manager. Reporting directly to the President, the Client Experience Manager plays a key leadership role within the Administration department. You’ll oversee customer excellence, providing direct supervision to the client experience team, interacting with the client if warranted, and acting as a liaison between the front office and senior leadership.

This role is central to ensuring the business functions efficiently, the work environment remains organized and professional, and clients receive consistent, high-quality service.

Key Responsibilities

Team Leadership & Office Operations

Lead and support the administrative team, including the Client Experience Specialists and custodial staff, by managing daily coverage, coordinating priorities, and ensuring clear communication across front office functions.
Supervise the Client Experience team to ensure the consistent and high-quality handling of client calls, e-mails and in person inquiries.
Ensure team members receive comprehensive training to capture precise client specifications and ask the appropriate clarifying questions needed to support accurate and efficient production workflows.
Develop and maintain training standards, documentation, and ongoing product knowledge-sharing practices that enhance team capability.
Monitor team performance, provide coaching and support, and foster a customer-focused service culture.
Liaise with internal teams to ensure smooth daily operations.

Administrative Oversight & Coordination

Assist the President with scheduling, documentation, and administrative coordination.
Maintain and improve systems for office supplies, document management, meeting support, and administrative workflows.
Oversee front desk and reception operations to ensure a professional, client-focused experience and resolve guest service issues or facility needs as they arise.
Ensure the overall office is in good order and supplies for the custodial support are ordered and maintained.

Process Improvement & Internal Support

Identify and implement workflow and process improvements to enhance operational efficiency.
Support the development and maintenance of internal checklists, procedures, and documentation as part of broader workflow improvements.
Participate in facility, health and safety, or policy-related activities as needed.

Qualifications

Required:

5+ years of experience in office management, administration, or a related leadership role.
Strong organizational and communication skills.
Exemplary Customer Service skills
Demonstrated ability to lead teams and maintain a service-oriented environment.
Proficiency with Microsoft Office suites, scheduling tools, and workplace technologies.

Preferred:

Experience in manufacturing, design, or distribution environments.
Familiarity with CRM systems, shared inboxes, or workflow tools.
Post-secondary education in Business Administration, Office Management, or a related field.

About employer

More about this job

Responsibilities

Lead the client experience and administrative teams, oversee front desk and office operations, and ensure clients receive consistent, high-quality service. Coordinate administrative support for the President and improve workflows, documentation, training, and internal operations.

Requirements

Requires at least five years of experience in office management, administration, or a related leadership role, along with strong organizational, communication, customer service, and team leadership skills. Microsoft Office proficiency is required; manufacturing, design, or distribution experience, CRM familiarity, and post-secondary education in a related field are preferred.

Skills

Team Leadership
Office Management
Customer Service
Client Experience
Staff Training
Performance Coaching
Communication
Organization
Administrative Coordination
Process Improvement
Workflow Management
Document Management
Scheduling
Microsoft Office
CRM Systems
Manufacturing Operations

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Customer Service
Manufacturing
Wood Product Manufacturing
Office Management
Administrative Operations
Team Leadership
Client Experience Specialists
Front Desk
Reception
Staff Training
Product Knowledge
Performance Coaching
Scheduling
Microsoft Office
CRM Systems
Shared Inboxes
Workflow Tools
Document Management
Process Improvement
Workflow Coordination
Office Supplies
Facility Support
Health And Safety
Internal Procedures
Distribution

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