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Added 20 mins ago
Specialist, Heli-Sales
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
Full-time
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized…
Added 20 mins ago
restaurant manager
Dairy Queen
Didsbury, AB
Full-time
Added 20 mins ago
restaurant manager
Freshii
Calgary, AB
Full-time
Added 20 mins ago
assistant manager, fast food
Jugo Juice
Calgary, AB
Full-time
Added 20 mins ago
assistant manager - food services
Petro-Canada
Gatineau, QC
Full-time
Added 20 mins ago
Cleaner
J D Wetherspoon
Cardiff, ON
Full-time
maintaining cleanliness in all areas: customer areas, toilets, bar, kitchen, staff areas and outside spaces
Added 20 mins ago
assistant manager, fast food
Dairy Queen
Timmins, ON
Full-time
Added 20 mins ago
in-house training manager
Richmond Hill Toyota
Richmond Hill, ON
Full-time
Administer staff consultation and grievance procedures
Added 20 mins ago
head chef
Alioli Ristorante
Mississauga, ON
Full-time
Demonstrate new cooking techniques and new equipment to cooking staff
Added 20 mins ago
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
Temporary
Maintains a safe environment for patients, families and staff, which may extend to patients attending off unit activities or programs by following established emergency procedures and…
Added 36 mins ago
Administrative Assistant
SERVPRO of Vacaville / Dixon
Grand Rapids, MB
Full-time
Manage the Work-in-Progress (WIP) Board to keep staff updated on daily schedules and job statuses
Added 36 mins ago
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 36 mins ago
Project Manager I, Project Management Office, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
…safety is inherent in all aspects of this position. The Project Manager I leads and co-ordinates all aspects of the current projects undertaken by the department. The Project Manager I…
Added 36 mins ago
Manager Laboratory Operations
Provincial Health Services Authority
Vancouver, BC
Full-time
The Manager, Laboratory Operations is accountable for providing operational leadership and management for assigned Laboratories within Provincial Health Services Authority (PHSA). Working…
Added 36 mins ago
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
Full-time
Maintains a safe environment for patients, families and staff, which may extend to patients attending off unit activities or programs by following established emergency procedures and…
Added 36 mins ago
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Nanaimo, BC
Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 36 mins ago
Surgical Systems Analyst
Provincial Health Services Authority
Vancouver, BC
Full-time
…inherent in all aspects of this position. Reporting to the Program Manager, BC Children’s Hospital (BCCH) Surgical Services, the Systems Analyst, Operating Room Scheduling & Operating…
Added 36 mins ago
Assistant manager, restaurant
Subway
Duncan, BC
Full-time
Added 36 mins ago
Banquet Manager
AccorHotel
Calgary, AB
Full-time
We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Banquet Manager. Reporting to the Director of Banquets, the Banquet Manager provides…
Added 51 mins ago
Operations Forester
Simpcw Resources Group
Kamloops 1, BC
Full-time
…out of our Clearwater BC office. Reporting to the Forestry Manager, the Forester is responsible for planning, coordinating, and overseeing operational forestry activities related to timber…
Added 1 hour ago
Restaurant assistant manager
Tim Hortons Québec
Amherst, NS
Full-time
Added 1 hour ago
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Effectively communicates with the kitchen, catering coordinate and banquet staff
Added 1 hour ago
MANAGER, CORPORATE COLLECTIONS
City of Brampton
Brampton, ON
Full-time
Reporting to the Senior Manager, Revenue, responsible for the management and direction of all collection activities for defaulted Provincial Offence Act (POA) fines, non-parking…
Added 1 hour ago
Coordinator, Customer Experience
City of Brampton
Brampton, ON
Full-time
This role reports to the Manager, Customer Experience and is responsible for customer experience and to coordinate and develop marketing plans and materials, event support and Transit…
Added 1 hour ago
Restaurant manager
Spicy 6 Fine Indian Cuisine
Vancouver, BC
Full-time

VIMY HR Consulting

Customer Experience Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: 5+ years of experience in office management, administration, or a related leadership role.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our Client, an established Calgary Manufacturing business is searching for a Client Experience Manager. Reporting directly to the President, the Client Experience Manager plays a key leadership role within the Administration department. You’ll oversee customer excellence, providing direct supervision to the client experience team, interacting with the client if warranted, and acting as a liaison between the front office and senior leadership.

This role is central to ensuring the business functions efficiently, the work environment remains organized and professional, and clients receive consistent, high-quality service.

Key Responsibilities

Team Leadership & Office Operations

Lead and support the administrative team, including the Client Experience Specialists and custodial staff, by managing daily coverage, coordinating priorities, and ensuring clear communication across front office functions.
Supervise the Client Experience team to ensure the consistent and high-quality handling of client calls, e-mails and in person inquiries.
Ensure team members receive comprehensive training to capture precise client specifications and ask the appropriate clarifying questions needed to support accurate and efficient production workflows.
Develop and maintain training standards, documentation, and ongoing product knowledge-sharing practices that enhance team capability.
Monitor team performance, provide coaching and support, and foster a customer-focused service culture.
Liaise with internal teams to ensure smooth daily operations.

Administrative Oversight & Coordination

Assist the President with scheduling, documentation, and administrative coordination.
Maintain and improve systems for office supplies, document management, meeting support, and administrative workflows.
Oversee front desk and reception operations to ensure a professional, client-focused experience and resolve guest service issues or facility needs as they arise.
Ensure the overall office is in good order and supplies for the custodial support are ordered and maintained.

Process Improvement & Internal Support

Identify and implement workflow and process improvements to enhance operational efficiency.
Support the development and maintenance of internal checklists, procedures, and documentation as part of broader workflow improvements.
Participate in facility, health and safety, or policy-related activities as needed.

Qualifications

Required:

5+ years of experience in office management, administration, or a related leadership role.
Strong organizational and communication skills.
Exemplary Customer Service skills
Demonstrated ability to lead teams and maintain a service-oriented environment.
Proficiency with Microsoft Office suites, scheduling tools, and workplace technologies.

Preferred:

Experience in manufacturing, design, or distribution environments.
Familiarity with CRM systems, shared inboxes, or workflow tools.
Post-secondary education in Business Administration, Office Management, or a related field.

Apply About employer

More about this job

Responsibilities

Lead the client experience and administrative teams, oversee front desk and office operations, and ensure clients receive consistent, high-quality service. Coordinate administrative support for the President and improve workflows, documentation, training, and internal operations.

Requirements

Requires at least five years of experience in office management, administration, or a related leadership role, along with strong organizational, communication, customer service, and team leadership skills. Microsoft Office proficiency is required; manufacturing, design, or distribution experience, CRM familiarity, and post-secondary education in a related field are preferred.

Skills

Team Leadership
Office Management
Customer Service
Client Experience
Staff Training
Performance Coaching
Communication
Organization
Administrative Coordination
Process Improvement
Workflow Management
Document Management
Scheduling
Microsoft Office
CRM Systems
Manufacturing Operations

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Customer Service
Manufacturing
Wood Product Manufacturing
Office Management
Administrative Operations
Team Leadership
Client Experience Specialists
Front Desk
Reception
Staff Training
Product Knowledge
Performance Coaching
Scheduling
Microsoft Office
CRM Systems
Shared Inboxes
Workflow Tools
Document Management
Process Improvement
Workflow Coordination
Office Supplies
Facility Support
Health And Safety
Internal Procedures
Distribution

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