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Vine Recruiting

Education Process Specialist

New Westminster, BC, Canada

$65,662.38 (with wage increments to a max of $74,706.03). · Full-time

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Applications open in a new tab.

Job details

Pay: $65,662.38 (with wage increments to a max of $74,706.03).
Job type: Full-time
Apply by: Nov 5, 2026
Experience: Minimum of 3 years of experience in workflow analysis, process mapping, business process improvement, operations analysis or related roles.
Working hours: 35 hours per week
Posting language: English
Posted: Oct 6, 2026

Original job description

Education Process Specialist

Vine is excited to partner with Justice Institute of British Columbia (JIBC) for this newly created Education Process Specialist opportunity.

Campus Location: New Westminster

Regular / Term: Regular

Closing Date: Open until filled

Position Summary

The Education Process Specialist plays a key role in enhancing the efficiency, quality, and overall student and client experience across the organization. In this role, you will analyze, design, and optimize education-related processes, partnering closely with cross-functional teams, education leaders, and subject matter experts to identify workflow gaps, assess risks, and implement sustainable improvements. Using data-driven insights, root cause analysis, process mapping, and continuous improvement methodologies such as Lean, Kaizen, and PDCA, you will lead the redesign and standardization of workflows to strengthen program delivery, service quality, and operational effectiveness. You will develop and maintain process maps, standard operating procedures, and supporting documentation, while facilitating workshops, discovery sessions, and collaborative discussions to define future-state processes, clarify roles and responsibilities, and support informed decision-making.

This position also contributes to system enhancements and automation initiatives through technology governance processes, supports the development of business cases and implementation plans, and helps drive change management efforts through communication, training, and stakeholder engagement. As a trusted process advisor, you will champion best practices, foster a culture of continuous improvement, and help ensure that new processes are successfully adopted and sustained. In addition, you will contribute to the broader success of the Education Support Services team by aligning work with JIBC’s strategic priorities and embedding principles of equity, diversity, inclusion, and Indigenization into all aspects of the role.

Qualifications & Requirements:

Bachelor's degree in Business Administration or Operations Management, or related field
Completion of a relevant business process management and project management certifications, such as Lean or Six Sigma (Black/Lean Bronze or higher), project management (PMP) or other related applicable certifications
Minimum of 3 years of experience in workflow analysis, process mapping, business process improvement, operations analysis or related roles.
Experience working in education process design preferred
Demonstrated experience with business process management methodologies, such as Lean, TPS, A3, kaizen and Six Sigma
Skilled in managing multiple projects, adapting to shifting priorities, and applying data-driven decision-making to support business cases and measure impact
Adept at collaborating across departments to align efforts and drive change adoptio
Strong analytical and problem-solving skills
Proficiency in process mapping tools (Visio, Lucidchart, Miro, etc.).
Familiarity with data analysis tools (Excel, Power BI, Tableau)
Excellent communication, facilitation, and presentation skills.
Ability to work independently and collaboratively with cross-functional teams

About JIBC

Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training to those who’ll be there to support British Columbians and others around the world, when a life is at stake or when health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture – supporting justice and public safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security and emergency management.

As a JIBC employee, you’ll play a role in our educational programming, which also includes complementary and related areas of study – from conflict resolution, mediation, leadership and counseling, to cybersecurity, business intelligence, and tactical criminal analysis – as well as applied research in the justice and public safety fields. Join our team and help us prepare JIBC graduates to contribute to safer communities and a more just society.

What JIBC Offers:

We offer a total compensation package that includes Extended Health and Dental Benefits, and enrollment in the Municipal Pension Plan after six months. In addition, we offer 15 vacation days annually (pro-rated in first year), as well as other generous leave entitlements.

Salary Range:

$65,662.38 (with wage increments to a max of $74,706.03). Salary and wage increments are in accordance with the Collective Agreement. (BCGEU Pay Grid 20)

Position Type:

BCGEU

Position Number:

1000497

Employment Type:

Full-Time Regular

Work Arrangements:

This is a regular full-time (35 hours per week) position. The successful candidate must be within a commutable distance to the JIBC New Westminster campus. Hybrid work arrangements may be considered.

How to Apply

Vine Recruiting is partnering with JIBC for this opportunity. Interested applicants must submit their application and all required documents online. Qualified internal applicants shall be given first consideration in filling the position. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. Only candidates selected for an interview will be notified.

Justice Institute of British Columbia believes in creating accessible programming, workplaces and spaces that reflect the community we serve. Our desire is to continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees and students and where everyone feels empowered to share their experiences and ideas.

We encourage applications from members of groups that have been marginalized on any grounds named under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or a person of Indigenous ancestry.

We thank all applicants for their interest in employment with JIBC. Only those selected for an interview will be contacted. Thank you very much for your interest!

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More about this job

Responsibilities

Analyze, redesign, and standardize education-related workflows using process mapping, root cause analysis, data insights, and continuous improvement methods. Develop process documentation, facilitate stakeholder sessions, support system enhancements and change adoption, and align improvements with organizational priorities and principles of equity, diversity, inclusion, and Indigenization.

Requirements

Requires a bachelor's degree in Business Administration, Operations Management, or a related field, plus relevant business process management or project management certification. Requires at least three years of related experience, knowledge of process improvement methodologies, proficiency with process mapping tools, and strong analytical, communication, facilitation, and collaboration skills.

Skills

Workflow Analysis
Process Mapping
Business Process Improvement
Root Cause Analysis
Lean Methodologies
Kaizen
PDCA
Six Sigma
Data-Driven Decision-Making
Project Management
Change Management
Workshop Facilitation
Stakeholder Engagement
Process Documentation
Analytical Problem-Solving
Cross-Functional Collaboration

Benefits

Extended Health Benefits
Dental Benefits
Municipal Pension Plan
Vacation Leave
Other Leave Entitlements

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Workflow Analysis
Process Mapping
Lean
Six Sigma
Kaizen
PDCA
TPS
A3
PMP
Visio
Lucidchart
Miro
Excel
Power BI
Tableau
Root Cause Analysis
Continuous Improvement
Standard Operating Procedures
Technology Governance
Automation
Business Cases
Change Management
Education Process Design
Equity, Diversity, And Inclusion
Indigenization
Higher Education
Operations Analysis

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