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Added 43 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
Added 1 hour ago
NA
Curriculum Development Lead, Corporate and Continuing Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…the Curriculum Development Supervisor in Product Development Operations (PDO), the Curriculum Development Lead (CDL) is responsible for managing curriculum development activities through…
Added 1 hour ago
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Specialist Continuing Care, Housing
HealthCareersInSask.ca
Regina, SK
- Full-time
…Continuing Care Urban portfolio. The Continuing Care (CC) Housing Specialist requires the skill and ability to think and act at a systems level, working the Director, Continuing Care, Sask.…
Added 1 hour ago
BH
Clinical Excellence Manager
Bayshore HealthCare
ON · Ontario, Canada
- Full-time
…Excellence Manager, works closely with the SNS Clinical Teams, Operations Team, Business Development Team, and Patient Support Services to build capacity and competencies in evidence-based…
Added 2 hours ago
A
Operations Specialist - Winnipeg Canada
Agoda
Winnipeg, MB
- Full-time
As an Operations Specialist you will be responsible for processing and coordinating operational requests and projects to support our B2B partners (Managed and/or Self Serve) during the…
Added 3 hours ago
A
Project Management Specialist, Languages Team
Agoda
Toronto, ON
- Full-time
As a Project Management Specialist on Agoda’s Languages Team, you will help ensure that Agoda’s products, campaigns, and customer experience feel relevant and seamless for users around the…
Added 3 hours ago
A
Project Management Specialist, Languages Team
Agoda
Montreal, QC
- Full-time
As a Project Management Specialist on Agoda’s Languages Team, you will help ensure that Agoda’s products, campaigns, and customer experience feel relevant and seamless for users around the…
Added 3 hours ago
A
Project Management Specialist, Languages Team
Agoda
Vancouver, BC
- Full-time
As a Project Management Specialist on Agoda’s Languages Team, you will help ensure that Agoda’s products, campaigns, and customer experience feel relevant and seamless for users around the…
Added 3 hours ago
QMO Test Specialist
WestJet Group
Calgary, AB
We are seeking a highly skilled and collaborative QMO Test Specialist to provide flexible quality leadership, serving as a Test Lead for large, complex programs or as a Quality Assurance…
Added 3 hours ago
UO
Research Ethics Advisor
University of Waterloo
Waterloo, ON
- Full-time
…online ethics review system. The REA ensures that the daily operations comply with internal and external requirements. The REA roles support the four research ethics review committees and…
Added 3 hours ago
UO
ERP Change Management and Training Specialist
University of Waterloo
Waterloo, ON
- Full-time
The ERP Change Management, Communications and Training Specialist is a two-year contract position reporting to the Director, Financial Systems and Controls. The incumbent serves as the…
Added 3 hours ago
UO
New Student Transition Specialist, Graduate
University of Waterloo
Waterloo, ON · South Campus Hall
- Full-time
The Specialist, New Student Transition (Graduate), is responsible for designing, implementing, and maintaining integrated programs intended to support a successful transition for new and…
Added 3 hours ago
TS
Proposal Manager
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
Proposal Operations: Establish and manage submission schedules, internal review processes, content libraries, templates and quality-control procedures to improve efficiency and consistency.
Added 3 hours ago
NM
Vehicle Distribution Specialist
Nissan Motor Corporation
Mississauga, ON
- Full-time
We are currently looking for a Vehicle Distribution Specialist to join our team in Mississauga, ON.
Added 3 hours ago
NOC Specialist
Rogers Communications
Calgary, AB · Burnaby, BC · North Vancouver, BC · Vancouver, BC · BC · West Vancouver, BC
We're looking for a NOC Specialist to join the Rogers Core-Data Network Operations team. In this role, you will provide operational support and lead incident response and management…
Added 3 hours ago
A
Payroll Specialist - 6 months contract
ABB
QC · Saint-Laurent, Quebec
- Full-time
As a Payroll Specialist (6-month contract), you will have the opportunity to perform daily HR transactions for one or more assigned service lines or countries, while managing complex and…
Added 4 hours ago
SG
Sourcing Specialist
Societe Generale
Montreal, QC
- Full-time
…mitigating commercial, operational, and legal risks. The Sourcing Specialist supports sourcing and supplier management activities across a broad range of spend categories, including…
Added 4 hours ago
UO
Associate Program Manager, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
…Credentials & Programs, Program Managers, Marketing & Communications, Operations, Learning Experience & Design, Student Services, instructors, and external stakeholders in a…
Added 4 hours ago
S
Credit & Collections Specialist - Hybrid + 4-day work week
SFM
Dorval, QC
- Full-time
Join SFM as a Credit and Collections Specialist, where you’ll play a key role in maintaining healthy customer accounts and supporting our continued growth. Bring your financial expertise,…
Added 5 hours ago
MI
CN - Vendor Managed Inventory Specialist
MSC Industrial Supply Co.
Dartmouth, NS
- Full-time
…American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across…
Added 5 hours ago
SR
Accounting Assistant
STRIVE Recruitment Inc.
Vancouver, BC
- Full-time
STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology.…
Added 5 hours ago
LP
Registration & Records Specialist
Lethbridge Polytechnic
Lethbridge, AB
- Full-time
Job Title Registration & Records Specialist Appointment Type Full-time continuing Position Dates Hours per week/FTE 35 About the Position
Added 5 hours ago
DM
Director of Growth & External Relations / Directeur(trice), croissance et relations externes
Digital Moment
Remote, Canada
- Full-time
- Remote
…communities - get the digital and AI skills to shape their future. Operations here isn't back-office; it's the engine of the…
Added 5 hours ago
TF
Billing & Collection Specialist
The Fertility Partners
Montreal, QC
- Full-time
Clinique Ovo is currently seeking a Billing and Collections Specialist for a full-time, permanent position (37.5 hours per week).
Added 5 hours ago
CC
Sr. Specialist, Relay for Life Youth
Canadian Cancer Society
Toronto, ON
- Full-time
Job Title: Senior Specialist, Relay for Life Youth

Vinebrook Technology

Information Technology Support Specialist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

Description of the position: The IT Specialist provides end-to-end onsite deskside support for our Toronto office and serves as a service desk escalation point across locations. Reporting to the End User Services Manager, this role works closely with IT Infrastructure, Lab IT, and managed service desk partners to support business and laboratory computing environments.

About the Role: Responsibilities include AV support, laptop and workstation setup, printer support, knowledge base documentation, CMDB inventory management, ticket monitoring, and general service desk troubleshooting. The role may also support network requests and IT projects such as device deployments, site moves, hardware refreshes, and lab instrument PC setups. This position is onsite five days a week to support Toronto users and indirectly support GMP lab IT operations.

Responsibilities:

Provide onsite desktop and service desk support for office and lab users across Windows 11, Microsoft 365, and business and laboratory applications.
Perform end-user onboarding and device lifecycle management, including PC builds, imaging, encryption, setup, maintenance, upgrades, and inventory tracking within the CMDB.
Support Lab IT and Infrastructure operations, provide boots on the ground to troubleshoot hardware, software, and local network issues, and maintain secure system configurations as needed.
Manage service desk queues, ticket escalations, SLA performance, and incident, request, problem, outage support and communications.
Maintain support documentation and knowledge base content, and partner with IT Risk, Compliance, and QA on change control, audits, and periodic reviews.
Support office and lab moves, expansions, and other local IT initiatives for the Toronto site.
Provide conference room A/V troubleshooting, testing, and meeting support, and contribute local process improvements for Toronto users.
Primary and first point on contact for onsite service desk support and troubleshooting.

Qualifications:

3+ years of hands-on IT desktop Support experience supporting Windows 11, Microsoft 365/Azure and 3rd party productivity and laboratory software in biotechnology / pharmaceutical or healthcare industries.
Certification or degree in a relevant field or a satisfactory combination of education, training, and/or experience; CompTIA A+ MCP or MCSA preferred.

Required Skills:

Experience installing, upgrading, troubleshooting, and supporting Office 365 applications.
Experience documenting incidents, requests, problems, changes, and knowledge base articles in ITSM or RMM tool, ServiceNow or FreshService preferred.
Experience supporting user setups and groups in Azure AD (Active Directory), and general administrative tasks in SharePoint, Intune Autopilot, SSO (CyberArk), Enterprise Endpoint protection, Backup/Recovery software, Patch management (Intune windows rings or Ninja), PowerShell preferred.
Understanding of ITIL foundations preferred.

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More about this job

Responsibilities

Provide onsite desktop and service desk support for Toronto office and laboratory users, including device setup and lifecycle management, troubleshooting, ticket escalation, and conference room A/V support. Maintain IT documentation and inventory, support local IT projects and laboratory operations, and coordinate with infrastructure, compliance, quality, and service desk partners.

Requirements

Requires at least three years of hands-on desktop IT support experience with Windows 11, Microsoft 365/Azure, and third-party productivity or laboratory software, preferably in biotechnology, pharmaceutical, or healthcare settings. A relevant certification or degree, or an equivalent combination of education, training, and experience, is required; CompTIA A+, MCP, or MCSA and experience with ITSM tools, Azure AD, Intune, and ITIL are preferred.

Skills

Windows 11 Support
Microsoft 365 Support
Desktop Support
Service Desk Support
Azure Active Directory
Device Lifecycle Management
PC Imaging
ITSM Ticket Management
Troubleshooting
Conference Room A/V Support
CMDB Inventory Management
Intune Autopilot
SharePoint Administration
PowerShell
ITIL Foundations
Laboratory IT Support

Visa sponsorship

Not detected in the job text

Keywords

Windows 11
Microsoft 365
Azure
Azure Active Directory
CompTIA A+
MCP
MCSA
ServiceNow
FreshService
ITSM
RMM
SharePoint
Intune Autopilot
CyberArk
Single Sign-On
Endpoint Protection
Backup and Recovery
Patch Management
PowerShell
ITIL
CMDB
GMP
Laboratory IT
Desktop Support
Service Desk
Device Imaging
Incident Management
Change Control
SLA Management
Conference Room A/V

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