Coordinator of Institutional Research and Effectiveness

• Coordinate the annual assessment cycle for academic programs, general education, and administrative, academic support, and student support units in Watermark Planning & Self-Study, including building plans, managing user access and templates, setting Phase I (plans) and Phase II (results) deadlines, reviewing every submission for completeness and alignment, and returning Program Assessment Summaries to programs each August.
• Train and coach faculty and unit leads to write measurable outcomes, set targets, choose direct and indirect measures, and use results, and plan and lead assessment workshops at every college location throughout the year.
• Coordinate assessment of the six general education competencies, including collecting student work, leading rubric norming and scoring sessions, and drafting the annual General Education Competency Assessment Report with the Director.
• Support SACSCOC reaffirmation, the Fifth-Year Interim Report, and specialized accreditation by maintaining the evidence library and compliance tracker, confirming that narratives cite current evidence, preparing materials for writing days, and supporting standard owners and the SACSCOC Liaison.
• Support academic program review and Aspire 2030: Pathways to Opportunities by scheduling reviews, training program leads on the Program Review dashboard, tracking recommendations and unit progress on strategic priorities, and maintaining the Institutional Effectiveness Framework and Assessment Handbook.
• Design, administer, analyze, and report institutional, national benchmarking, and departmental surveys and course evaluations in clear, accessible formats.
• Write and modify SQL and Python to extract data from the student information system and other systems, build datasets, and develop new reports for assessment, surveys, program review, and data requests, documenting code so it can be rerun, and serve as backup to the Director on recurring reporting.
• Coordinate and log data requests, complete external surveys and guidebook requests, contribute to the Fact Book and fact sheets, and support office operations, including records retention, purchasing, travel, and software and contract renewals.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Demonstrated experience within the last five years with assessment of student learning and/or department and unit outcomes, institutional research, program evaluation, or applied research in a higher education setting
• Knowledge of assessment practice, including measurable outcomes, direct and indirect measures, rubrics, targets, and the use of results to improve programs and services
• Knowledge of accreditation standards for institutional effectiveness
• Knowledge of strategic planning, academic program review, and tracking progress on institutional goals
• Experience with accreditation or compliance reporting in higher education, such as SACSCOC, a specialized accreditor, IPEDS, or state reporting
• Demonstrated experience within the last five years writing SQL queries and Python, R, or SAS code to extract, join, and clean data, build datasets and reports, and modify existing scripts
• Ability to analyze quantitative and qualitative data, including descriptive statistics, cross-tabulations, response rates, rubric score distributions, and coding of open-ended responses
• Experience working with student records in a student information system and protecting confidential data in compliance with FERPA
• Demonstrated experience designing, administering, and analyzing surveys
• Demonstrated experience training or coaching faculty or staff on assessment, data use, or a software platform
• Demonstrated experience presenting data and results clearly to audiences without a technical background
• Ability to produce accessible documents and reports, including tagged PDFs, alt text, and WCAG 2.1 AA standards
• Experience working with students, faculty, and staff from a wide range of backgrounds
• Excellent organizational, analytical, written communication, and project management skills, including the ability to manage multiple projects with fixed deadlines and follow up until each is complete

• Assessment or institutional research experience at a community college
• Experience with a SACSCOC reaffirmation, a Fifth-Year Interim Report, or specialized program accreditation
• Experience supporting strategic planning or institutional goal tracking
• Experience with IPEDS, SCHEV, or VCCS reporting
• Experience with Watermark Planning & Self-Study or a comparable assessment platform
• Experience with Oracle PeopleSoft Campus Solutions, EAB Navigate, or other student information systems
• Experience with Python, Oracle SQL, or Git, including writing documented, reusable code
• Experience administering CCSSE, SENSE, or a course evaluation system
• Experience leading faculty workshops or rubric norming sessions
• Advanced skills in Excel (pivot tables, lookups) and Google Workspace

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.