Lead Software Engineer
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Years of Experience: 5-7 Years
- Posting language
- English
- Posted
Original job description
Job Requirements
Salesforce Production Support Lead
Location: PCS CA~TORONTO
Years of Experience: 5-7 Years
Job Summary: We are seeking a Salesforce Production Support Lead to ensure the operational stability, performance, and continuous availability of mission-critical Salesforce platforms across the enterprise. This role operates at the intersection of business operations and IT, overseeing L2/L3 production support, incident management, platform health, and system upgrades. The primary objective is to minimize business disruption, enforce platform best practices, manage integration health, and maintain seamless business continuity while guiding continuous system enhancements.
Responsibilities
Work Experience
5-7Years
Salesforce Production Support Lead
Location: PCS CA~TORONTO
Years of Experience: 5-7 Years
Job Summary: We are seeking a Salesforce Production Support Lead to ensure the operational stability, performance, and continuous availability of mission-critical Salesforce platforms across the enterprise. This role operates at the intersection of business operations and IT, overseeing L2/L3 production support, incident management, platform health, and system upgrades. The primary objective is to minimize business disruption, enforce platform best practices, manage integration health, and maintain seamless business continuity while guiding continuous system enhancements.
Responsibilities
- Lead L2/L3 production support escalations, taking ownership of complex functional, configuration, and code-level technical issues within strict SLA targets.
- Direct response strategies for critical system outages and high-priority incidents, coordinating cross-functional teams to identify root causes and implement permanent fixes.
- Execute scheduled Salesforce platform upgrades, seasonal releases, and critical security patches, ensuring minimal disruption to business operations.
- Manage daily platform health, monitoring automated system jobs, error logs, apex execution limits, and API usage limits to ensure operational efficiency.
- Oversee third-party application integrations, monitoring middleware data pipelines and API connections to prevent data sync failures.
- Salesforce Platform Administration & Governance
- Advanced Troubleshooting & Root Cause Analysis (RCA)
- Incident & Problem Management (ITIL Framework)
- Salesforce Troubleshooting & Root Cause Analysis
- Apex & Visualforce / LWC Maintenance & Debugging
- Salesforce Integration & API Monitoring (REST/SOAP/Middleware)
- Release Management & Sandbox Strategy
- Data Architecture & Management
- DevOps & CI/CD Pipelines (Copado, SFDX, Git)
- Middleware & ETL Tools (MuleSoft, Informatica, Boomi)
- Stakeholder & Escalation Management
- Vendor Management (Salesforce Support)
Work Experience
5-7Years
More about this job
Responsibilities
Lead L2/L3 Salesforce production support, incident response, and root-cause resolution while maintaining platform health and meeting service-level targets. Manage Salesforce upgrades, security patches, and third-party integrations to minimize disruption and ensure business continuity.
Requirements
The role requires 5–7 years of experience and expertise in Salesforce administration and governance, troubleshooting, incident and problem management, and release management. Required technical capabilities include maintaining and debugging Apex, Visualforce, and Lightning Web Components, as well as monitoring integrations and APIs; AMS work experience is identified as a deal-breaker skill.
Skills
- Salesforce Governance
- Advanced Troubleshooting
- Root Cause Analysis
- Incident Management
- Problem Management
- Apex
- Visualforce
- Lightning Web Components
- Salesforce Integration Monitoring
- REST and SOAP APIs
- Release Management
- Sandbox Strategy
- DevOps and CI/CD
- Middleware and ETL
- Stakeholder Management
Visa sponsorship
Not detected in the job text
Categories
- Software
- Technology
- Customer Service & Support
- Management & Leadership
Keywords
- Salesforce
- Production Support
- L2/L3 Support
- Salesforce Administration
- Platform Governance
- Incident Management
- Problem Management
- ITIL
- Root Cause Analysis
- Apex
- Visualforce
- Lightning Web Components
- REST APIs
- SOAP APIs
- Middleware
- Release Management
- Sandbox Strategy
- DevOps
- CI/CD
- Copado
- SFDX
- Git
- MuleSoft
- Informatica
- Boomi
- ETL
- AMS
- API Monitoring
- Salesforce Seasonal Releases
- Salesforce Security Patches