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Added 8 mins ago
DI
Jr. Mechanical Engineer
Draganfly Inc.
Burnaby, BC
- $65,000 to $85,000 CAD / year
- Full-time
The Jr. Mechanical Engineer will support the design, prototyping, testing, and documentation of mechanical parts and systems. Working under the direction of senior engineers, this role…
Added 8 mins ago
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Senior Software Engineer
Virtusa
Toronto, ON
- Full-time
Agile & Delivery Methodologies: Advanced proficiency in Scrum, Kanban, SAFe, Sprint Planning, Release Management, and Backlog Prioritization.
Added 8 mins ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
AWS Cloud Data Services (S3, Redshift, Glue, EMR) (Advanced)
Added 8 mins ago
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Senior Manager, AI Strategy & Business Development
Avanade
Toronto, ON
- Full-time
10 or more years of experience across Artificial Intelligence, Machine Learning, Data Science, advanced analytics, or related technology consulting disciplines.
Added 24 mins ago
Integration Engineer - SHIFT
Mariner
Saint John, NB
…AI and the Industrial Internet of Things (IIoT) to deliver advanced monitoring, automation and control systems for central plants. These plants represent one of the single biggest…
Added 1 hour ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 1 hour ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Apply a data-driven, first-principles approach, leveraging scientific modeling, experimentation, and advanced analytics to understand, predict, and optimize complex physical phenomena.
Added 1 hour ago
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Stage - Hiver 2027 - Ingénierie de fabrication / Internship - Winter 2027 - Manufacturing Engineer
RTX
Longueuil, QC
- Full-time
Added 2 hours ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
Software Engineer 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 2 hours ago
SI
Building Maintenance Mechanic
Saputo Inc.
Mississauga, ON
- Full-time
Performs advanced level plumbing work including the installation, repair and replacement of plumbing fixtures including sinks, toilets, faucets, water heaters and pipes; clears obstructions…
Added 3 hours ago
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Senior Software Engineer
Virtusa
Toronto, ON
- Full-time
Proficiency in Selenium, Playwright, Cypress, or Appium (Advanced)
Added 3 hours ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Bachelor's degree in Finance, Computer Science, or a related field; advanced degree preferred.
Added 3 hours ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Advanced Troubleshooting & Root Cause Analysis (RCA)
Added 3 hours ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Cloud & Infrastructure: Advanced proficiency in AWS (Lambda, ECS Fargate, API Gateway, DynamoDB, Systems Manager Parameter Store, Secrets Manager, IAM) and Infrastructure as Code (IaC).
Added 3 hours ago
OI
Senior Software Engineer
Oryn, Inc.
Mississauga, ON
- Full-time
…is an AI research and technology company focused on building advanced, industry-specific intelligence systems for high-impact work. By combining cutting-edge reasoning capabilities with…
Added 3 hours ago
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Python Gen AI developer
Virtusa
Mississauga, ON
- Full-time
We are seeking a highly skilled and experienced Lead Software Engineer to join our team. In this role, you will lead the design and development of scalable, API-driven solutions leveraging…
Added 3 hours ago
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Python Gen AI
Virtusa
Mississauga, ON
- Full-time
We are seeking a highly skilled and experienced Lead Software Engineer to join our team. In this role, you will lead the design and development of scalable, API-driven solutions leveraging…
Added 3 hours ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Bachelor's degree in Finance, Computer Science, or a related field; advanced degree preferred.
Added 3 hours ago
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Senior ASIC RTL Design Engineer, AI Networking IP
AMD
Ottawa, ON · Kanata, ON
- $128,000 to $192,000 USD / year
- Full-time
We are looking for a talented ASIC RTL Design Engineer to join our IP design team developing high-performance networking and communications IP for advanced AMD products. Our intellectual…
Added 3 hours ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Salesforce Data Processing Engine (DPE) - Expert / Advanced
Added 3 hours ago
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DevOps Consultant – Application Release & Platform Operations
CGI
Halifax, NS
- Full-time
Experience with advanced observability platforms and distributed systems.
Added 4 hours ago
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Mechanical Design Engineer
Actalent
Ottawa, ON
- $50 to $65 CAD / hour
- Contract
The Mechanical Design Engineer leads the mechanical design and development of specialty equipment that supports API and final drug product manufacturing. This role owns projects across the…
Added 4 hours ago
A
Ingenieur Qualité - Conception Biomedical
Actalent
Montreal, QC
- $45 to $70 CAD / hour
- Contract
Added 4 hours ago
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Amélioration Continue - Continuous Improvement
Actalent
Montreal, QC
- $41 to $60 CAD / hour
- Contract
The Continuous Improvement Engineer leads end-to-end improvement projects on the production floor, from initial concept to final delivery, ensuring that all work is performed safely,…
Added 4 hours ago
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IC/FPGA Design Verification Engineer, Sr Staff
Qualcomm
Ottawa, ON
- Full-time
…create a smarter, connected future for all. As a Qualcomm ASIC Engineer, you will define, model, design (digital and/or analog), optimize, verify, validate, implement, and document IP…

Virtusa

Lead Software Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: Years of Experience: 5-7 Years
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Requirements

Salesforce Production Support Lead

Location: PCS CA~TORONTO

Years of Experience: 5-7 Years

Job Summary: We are seeking a Salesforce Production Support Lead to ensure the operational stability, performance, and continuous availability of mission-critical Salesforce platforms across the enterprise. This role operates at the intersection of business operations and IT, overseeing L2/L3 production support, incident management, platform health, and system upgrades. The primary objective is to minimize business disruption, enforce platform best practices, manage integration health, and maintain seamless business continuity while guiding continuous system enhancements.

Responsibilities

Lead L2/L3 production support escalations, taking ownership of complex functional, configuration, and code-level technical issues within strict SLA targets.
Direct response strategies for critical system outages and high-priority incidents, coordinating cross-functional teams to identify root causes and implement permanent fixes.
Execute scheduled Salesforce platform upgrades, seasonal releases, and critical security patches, ensuring minimal disruption to business operations.
Manage daily platform health, monitoring automated system jobs, error logs, apex execution limits, and API usage limits to ensure operational efficiency.
Oversee third-party application integrations, monitoring middleware data pipelines and API connections to prevent data sync failures.

Mandatory Skills

Salesforce Platform Administration & Governance
Advanced Troubleshooting & Root Cause Analysis (RCA)
Incident & Problem Management (ITIL Framework)
Salesforce Troubleshooting & Root Cause Analysis
Apex & Visualforce / LWC Maintenance & Debugging
Salesforce Integration & API Monitoring (REST/SOAP/Middleware)
Release Management & Sandbox Strategy

Preferred Skills

Data Architecture & Management
DevOps & CI/CD Pipelines (Copado, SFDX, Git)
Middleware & ETL Tools (MuleSoft, Informatica, Boomi)
Stakeholder & Escalation Management
Vendor Management (Salesforce Support)

Deal Breaker Skill: AMS

Work Experience

5-7Years

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More about this job

Responsibilities

Lead L2/L3 Salesforce production support, incident response, and root-cause resolution while maintaining platform health and meeting service-level targets. Manage Salesforce upgrades, security patches, and third-party integrations to minimize disruption and ensure business continuity.

Requirements

The role requires 5–7 years of experience and expertise in Salesforce administration and governance, troubleshooting, incident and problem management, and release management. Required technical capabilities include maintaining and debugging Apex, Visualforce, and Lightning Web Components, as well as monitoring integrations and APIs; AMS work experience is identified as a deal-breaker skill.

Skills

Salesforce Governance
Advanced Troubleshooting
Root Cause Analysis
Incident Management
Problem Management
Apex
Visualforce
Lightning Web Components
Salesforce Integration Monitoring
REST and SOAP APIs
Release Management
Sandbox Strategy
DevOps and CI/CD
Middleware and ETL
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Production Support
L2/L3 Support
Salesforce Administration
Platform Governance
Incident Management
Problem Management
ITIL
Root Cause Analysis
Apex
Visualforce
Lightning Web Components
REST APIs
SOAP APIs
Middleware
Release Management
Sandbox Strategy
DevOps
CI/CD
Copado
SFDX
Git
MuleSoft
Informatica
Boomi
ETL
AMS
API Monitoring
Salesforce Seasonal Releases
Salesforce Security Patches

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