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Added 6 hours ago
XC
Senior Developer Engineer/Leader - Montreal
Xcelerated Consulting Group, LLC.
Montreal, QC
- Contract
…specification, design, development, testing, deployment, and post-production support - for regulatory-critical deliverables, ensuring all solutions align with Group standards and stringent…
Added 7 hours ago
AI
Application Support Lead
Aptino, Inc.
Canada
- Contract
Strong experience in L2/L3 application support and production support.
Added 8 hours ago
JG
Application Support Lead - Open Text
J&M Group
Calgary, AB
- Contract
The role provides technical leadership for production support, manages incident and problem resolution, ensures platform stability and security, and serves as the primary liaison between…
Added 8 hours ago
ST
Application Support Lead - Open Text
Saiana Technologies Inc.,
Calgary, AB
- Contract
The OpenText Application Support Lead is responsible for the support, administration, maintenance, and continuous improvement of OpenText platforms and related enterprise content management…
Added 8 hours ago
AG
Application Support Lead – OpenText
Axiom Global Technologies
Calgary, AB
- Contract
The successful candidate will provide technical leadership for production support operations, manage incident and problem resolution, and ensure platform stability, security, and…
Added 9 hours ago
XE
Senior Technical Support Specialist
XR Extreme Reach
Toronto, ON
- Full-time
5+ years of experience in L2/L3 technical support, production support, technical video knowledge, or site reliability-adjacent roles.
Added 9 hours ago
EN
Lead Ping identity Support Engineer
Exl Neo
Canada
- Contract
We are looking for an experienced Ping Identity Support Engineer/Lead to manage and support enterprise IAM platforms built on the Ping Identity suite. The role involves L2/L3 production…
Added 9 hours ago
XE
Senior Technical Support Specialist
XR Extreme Reach
Remote, Canada
- Full-time
- Remote
5+ years of experience in L2/L3 technical support, production support, technical video knowledge, or site reliability–adjacent roles.
Added 9 hours ago
Pharmacy Assistant, L2
CareRx
Cambridge, ON
Deliver prescription labels to the production department ahead of scheduled delivery times
Added 9 hours ago
KR
L3 Operations Engineer
KTek Resourcing
Canada
- Contract
Proven experience in an L3 or expert-level support role, with a track record of resolving complex, production-impacting issues.
Added 9 hours ago
Pharmacy Assistant (Kroll Data entry)
CareRx
Oakville, ON
Deliver prescription labels to the production department ahead of scheduled delivery times
Added 9 hours ago
Pharmacy Assistant, L2 - After Hours Support
CareRx
Oakville, ON
Deliver prescription labels to the production department ahead of scheduled delivery times
Added 9 hours ago
SS
Application Support Analyst
Soho Square Solutions
Montreal, QC
- Contract
Application Production Support Analyst (L1/L2)
Added 10 hours ago
C
Application Support Engineer, Canada, OEX
Crypto.com
Canada
- Full-time
Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and…
Added 10 hours ago
Pharmacy Assistant, L2
CareRx
Calgary, AB
Deliver prescription labels to the production department ahead of scheduled delivery times
Added 12 hours ago
V
Application Production Support Analyst – Asset Finance & Securitization Platform
Vertage
Montreal, QC
- Contract
We are seeking an experienced Application Production Support Analyst to support critical Asset Finance & Securitization, Credit, and Working Capital applications within a global banking…
Added 12 hours ago
TI
Data Steward
TS Imagine
Montreal, QC
- Full-time
Serve as L2 support for data incidents, questions, and production issues within assigned domains
Added 2 days ago
KR
L3 Operations Engineer
KTek Resourcing
Canada
- Contract
Proven experience in an L3 or expert-level support role, with a track record of resolving complex, production-impacting issues.
Added 2 days ago
Production Support Engineer (Salesforce)
Capgemini
Toronto, ON
Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and…
Added 2 days ago
AT
Application Support Analyst (L1/L2)
Arkhya Tech Inc.
Toronto, ON
- Contract
Provide L1/L2 support for Front Office Capital Markets applications covering deal capture, trade booking, lifecycle management, and portfolio credit analytics workflows.
Added 2 days ago
E
Salesforce Developer
Exavalu
Canada
- Full-time
You will split your time between L2/L3 production support (incident triage, root-cause analysis, hotfixes) and project work (new features, integrations, enhancements). You will be the…
Added 2 days ago
E
Production Application Support Engineer
E-Solutions
Toronto, ON
- Contract
Role : Production Application Support Engineer
Added 2 days ago
NT
Head of Support
NASCENT Technology, LLC
Canada
- Full-time
Reporting to the Managing Director, the Support Manager/Head of Support will lead Nascent’s customer support operations, ensuring every customer interaction is consistent, high-quality, and…
Added 2 days ago
SA
Senior Application Support Engineer (Trading & Market Data) - Toronto
Solactive AG
Toronto, ON
- Full-time
5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
Added 3 days ago
PG
SAP FICO Consultant
Pacer Group
AB · Edmonton, AB
- $100,000 to $105,000 CAD / year
- Full-time
…SAP S/4HANA Finance, financial accounting, controlling, and production support. The ideal candidate will have hands-on configuration experience, exposure to SAP BPC, and a strong…

Virtusa

Lead Software Engineer

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: Years of Experience: 5-7 Years
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Requirements

Salesforce Production Support Lead

Location: PCS CA~TORONTO

Years of Experience: 5-7 Years

Job Summary: We are seeking a Salesforce Production Support Lead to ensure the operational stability, performance, and continuous availability of mission-critical Salesforce platforms across the enterprise. This role operates at the intersection of business operations and IT, overseeing L2/L3 production support, incident management, platform health, and system upgrades. The primary objective is to minimize business disruption, enforce platform best practices, manage integration health, and maintain seamless business continuity while guiding continuous system enhancements.

Responsibilities

Lead L2/L3 production support escalations, taking ownership of complex functional, configuration, and code-level technical issues within strict SLA targets.
Direct response strategies for critical system outages and high-priority incidents, coordinating cross-functional teams to identify root causes and implement permanent fixes.
Execute scheduled Salesforce platform upgrades, seasonal releases, and critical security patches, ensuring minimal disruption to business operations.
Manage daily platform health, monitoring automated system jobs, error logs, apex execution limits, and API usage limits to ensure operational efficiency.
Oversee third-party application integrations, monitoring middleware data pipelines and API connections to prevent data sync failures.

Mandatory Skills

Salesforce Platform Administration & Governance
Advanced Troubleshooting & Root Cause Analysis (RCA)
Incident & Problem Management (ITIL Framework)
Salesforce Troubleshooting & Root Cause Analysis
Apex & Visualforce / LWC Maintenance & Debugging
Salesforce Integration & API Monitoring (REST/SOAP/Middleware)
Release Management & Sandbox Strategy

Preferred Skills

Data Architecture & Management
DevOps & CI/CD Pipelines (Copado, SFDX, Git)
Middleware & ETL Tools (MuleSoft, Informatica, Boomi)
Stakeholder & Escalation Management
Vendor Management (Salesforce Support)

Deal Breaker Skill: AMS

Work Experience

5-7Years

Apply About employer

More about this job

Responsibilities

Lead L2/L3 Salesforce production support, incident response, and root-cause resolution while maintaining platform health and meeting service-level targets. Manage Salesforce upgrades, security patches, and third-party integrations to minimize disruption and ensure business continuity.

Requirements

The role requires 5–7 years of experience and expertise in Salesforce administration and governance, troubleshooting, incident and problem management, and release management. Required technical capabilities include maintaining and debugging Apex, Visualforce, and Lightning Web Components, as well as monitoring integrations and APIs; AMS work experience is identified as a deal-breaker skill.

Skills

Salesforce Governance
Advanced Troubleshooting
Root Cause Analysis
Incident Management
Problem Management
Apex
Visualforce
Lightning Web Components
Salesforce Integration Monitoring
REST and SOAP APIs
Release Management
Sandbox Strategy
DevOps and CI/CD
Middleware and ETL
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Production Support
L2/L3 Support
Salesforce Administration
Platform Governance
Incident Management
Problem Management
ITIL
Root Cause Analysis
Apex
Visualforce
Lightning Web Components
REST APIs
SOAP APIs
Middleware
Release Management
Sandbox Strategy
DevOps
CI/CD
Copado
SFDX
Git
MuleSoft
Informatica
Boomi
ETL
AMS
API Monitoring
Salesforce Seasonal Releases
Salesforce Security Patches

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