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Added 35 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
The service team is currently seeking a Mechanical engineer/designer to specialize in resolving service issues.
Added 35 mins ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 35 mins ago
IO
Process Technical Services Engineering- Coop Student
Irving Oil
Saint John, NB
- Full-time
As a Process Technical Services Student (PTS), you will work with the East Saint John (ESJ) Area Team that is responsible for the day-to-day operations of the Canaport ESJ / Mispec Marine…
Added 35 mins ago
R
Stage - Hiver 2027 - Ingénierie de fabrication / Internship - Winter 2027 - Manufacturing Engineer
RTX
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 35 mins ago
Infrastructure Operations Engineer
Cargill
Regina, SK
The Infrastructure Operations Engineer job maintains the smooth operation of the organization's infrastructure by performing moderately complex tasks, including monitoring systems,…
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
To better position ourselves for success, the Digital Business Platforms group is seeking a Sr Software Engineer to implement the strategic technology vision by building an effective…
Added 1 hour ago
C
Train Conductor - GTA & ON East
CN
Toronto, ON
- Full-time
Ensure compliance with all train orders, signals, railroad rules and regulations related to safety and operations
Added 1 hour ago
SI
Building Maintenance Mechanic
Saputo Inc.
Mississauga, ON
- Full-time
Engineer high‑quality semantic models (datasets) optimized for performance, reusability, and enterprise reporting
Added 1 hour ago
Infrastructure Operations Engineer
Cargill
Camrose, AB
The Infrastructure Operations Engineer job maintains the smooth operation of the organization's infrastructure by performing moderately complex tasks, including monitoring systems,…
Added 1 hour ago
S
Manufacturing Engineer
Shred-tech
Cambridge, ON
- Full-time
Working closely with cross-functional teams including Engineering, Production, Quality, Supply Chain and Operations, you will lead process improvement initiatives, support engineering…
Added 2 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
…enterprise. This role operates at the intersection of business operations and IT, overseeing L2/L3 production support, incident management, platform health, and system upgrades. The primary…
Added 2 hours ago
AI
Applications Engineering Manager, Nuclear
ATS Industrial Automation
Cambridge, ON
- Full-time
Reviews initial concepts with the Applications Engineer to confirm technical direction, customer alignment, and commercial viability; approves the final concept prior to costing.
Added 2 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Functional Knowledge: Strong understanding of payment products, processing, operations, and the end-to-end payment lifecycle.1
Added 2 hours ago
O
AI Automation Engineer
Osmow's
Mississauga, ON
- Full-time
Our phased roadmap includes tools supporting Operations, district managers, Finance, Marketing, training and franchisees. Projects may include workflow automation, accessible business…
Added 3 hours ago
R
Subsea Project Engineer
Raise
St. John's, NL
- Full-time
Our client is seeking a skilled Subsea Project Engineer to join our team in St. John’s, NL. In this role, you will act as a key technical interface between the Wells team, subsea base…
Added 3 hours ago
A
Mechanical Design Engineer
Actalent
Ottawa, ON
- $50 to $65 CAD / hour
- Contract
The Mechanical Design Engineer leads the mechanical design and development of specialty equipment that supports API and final drug product manufacturing. This role owns projects across the…
Added 3 hours ago
A
Security Software Engineer
Actalent
Ottawa, ON
- $60 to $80 CAD / hour
- Contract
The Security Software Engineer designs, builds, and supports secure systems that provision sensitive information into devices during manufacturing. This role focuses on protecting…
Added 3 hours ago
A
Ingénieur(e) éLectrique - Electrical Engineer
Actalent
Longueuil, QC
- $50 to $80 CAD / hour
- Contract
As an Electrical Engineer, you translate project requirements into clear and structured electrical technical requirements, oversee electrical design for complex industrial projects, and…
Added 3 hours ago
C
Manager, Bridges and Structures- BC
CN
Kamloops, BC
- Full-time
Review bridge condition reports provided by Inspectors and technical reports prepared by ratings group
Added 3 hours ago
W
Graduate Mechanical Engineer
Worley
Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 3 hours ago
W
Principal Mechanical Engineer
Worley
Oakville, ON
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 3 hours ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
…risks efficiently, using AI and automation to improve security operations at…
Added 3 hours ago
CI
Lead software engineer
Cogency Inc
Toronto, ON
- From $57 CAD / hour
- Full-time
- On-site
Research technical information to design, develop and test computer-based systems
Added 3 hours ago
A
Intermediate Civil Engineer
Ausenco
Vancouver, BC
- Full-time
…Delivering innovative, value-add consulting, project delivery, asset operations and maintenance solutions is what we do. From 26 offices in 15 countries, with projects in over 80 locations…
Added 3 hours ago
Senior Data Engineer
Livingston International
Toronto, ON
…and optimize that movement. We're looking for a Senior Data Engineer to design, build, and scale the data infrastructure that powers logistics operations, transportation analytics,…

Virtusa

Lead Software Engineer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: Years of Experience: 5-7 Years
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Requirements

Salesforce Production Support Lead

Location: PCS CA~TORONTO

Years of Experience: 5-7 Years

Job Summary: We are seeking a Salesforce Production Support Lead to ensure the operational stability, performance, and continuous availability of mission-critical Salesforce platforms across the enterprise. This role operates at the intersection of business operations and IT, overseeing L2/L3 production support, incident management, platform health, and system upgrades. The primary objective is to minimize business disruption, enforce platform best practices, manage integration health, and maintain seamless business continuity while guiding continuous system enhancements.

Responsibilities

Lead L2/L3 production support escalations, taking ownership of complex functional, configuration, and code-level technical issues within strict SLA targets.
Direct response strategies for critical system outages and high-priority incidents, coordinating cross-functional teams to identify root causes and implement permanent fixes.
Execute scheduled Salesforce platform upgrades, seasonal releases, and critical security patches, ensuring minimal disruption to business operations.
Manage daily platform health, monitoring automated system jobs, error logs, apex execution limits, and API usage limits to ensure operational efficiency.
Oversee third-party application integrations, monitoring middleware data pipelines and API connections to prevent data sync failures.

Mandatory Skills

Salesforce Platform Administration & Governance
Advanced Troubleshooting & Root Cause Analysis (RCA)
Incident & Problem Management (ITIL Framework)
Salesforce Troubleshooting & Root Cause Analysis
Apex & Visualforce / LWC Maintenance & Debugging
Salesforce Integration & API Monitoring (REST/SOAP/Middleware)
Release Management & Sandbox Strategy

Preferred Skills

Data Architecture & Management
DevOps & CI/CD Pipelines (Copado, SFDX, Git)
Middleware & ETL Tools (MuleSoft, Informatica, Boomi)
Stakeholder & Escalation Management
Vendor Management (Salesforce Support)

Deal Breaker Skill: AMS

Work Experience

5-7Years

Apply About employer

More about this job

Responsibilities

Lead L2/L3 Salesforce production support, incident response, and root-cause resolution while maintaining platform health and meeting service-level targets. Manage Salesforce upgrades, security patches, and third-party integrations to minimize disruption and ensure business continuity.

Requirements

The role requires 5–7 years of experience and expertise in Salesforce administration and governance, troubleshooting, incident and problem management, and release management. Required technical capabilities include maintaining and debugging Apex, Visualforce, and Lightning Web Components, as well as monitoring integrations and APIs; AMS work experience is identified as a deal-breaker skill.

Skills

Salesforce Governance
Advanced Troubleshooting
Root Cause Analysis
Incident Management
Problem Management
Apex
Visualforce
Lightning Web Components
Salesforce Integration Monitoring
REST and SOAP APIs
Release Management
Sandbox Strategy
DevOps and CI/CD
Middleware and ETL
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Production Support
L2/L3 Support
Salesforce Administration
Platform Governance
Incident Management
Problem Management
ITIL
Root Cause Analysis
Apex
Visualforce
Lightning Web Components
REST APIs
SOAP APIs
Middleware
Release Management
Sandbox Strategy
DevOps
CI/CD
Copado
SFDX
Git
MuleSoft
Informatica
Boomi
ETL
AMS
API Monitoring
Salesforce Seasonal Releases
Salesforce Security Patches

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