Lead Software Engineer
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 8-10 years of relevant experience in a Production Support, Platform Operations, or Infrastructure Engineering role with a focus on enterprise messaging platforms
- Posting language
- English
- Posted
Original job description
Sr Analyst – Enterprise Messaging & Integration Support Engineer (L3)
Position Overview
The Enterprise Messaging & Integration Support Engineer Sr Analyst (L3) is an intermediate-to-senior level position responsible for providing L3 support, platform administration, and operational stability of enterprise messaging infrastructure.
The incumbent will bring strong hands-on operational expertise across one or more of the following enterprise messaging technologies: TIBCO EMS / BusinessWorks, IBM MQ (MQ Series), and Apache Kafka / Confluent Platform. The overall objective is to ensure maximum platform availability, swift incident resolution, and adherence to operational quality standards across all messaging tiers.
Experience
Recommended Qualifications
8-10 years of relevant experience in a Production Support, Platform Operations, or Infrastructure Engineering role with a focus on enterprise messaging platforms
Hands-on operational experience with two or more of the following technologies:
TIBCO: TIBCO EMS (server administration, queue/topic management, failover, log analysis), TIBCO BusinessWorks (monitoring deployed processes, log triage - operational knowledge, not development)
IBM MQ: Queue Manager administration on distributed (Linux/Windows) and/or z/OS, channel configuration and troubleshooting, MQ cluster management, DLQ management, MQ security (CHLAUTH, OAM), MQ trace and FDC analysis
Apache Kafka / Confluent: Broker and Zookeeper / KRaft administration, topic/partition management, consumer group monitoring and lag remediation, MirrorMaker operations, Confluent Control Center, Schema Registry administration (operational), REST Proxy health management
Experience working in Financial Services or a large complex and/or global enterprise environment
Demonstrated experience in ITSM-based operational models - working with ServiceNow or equivalent for incident, problem, and change management
Experience participating in on-call and shift-based support models
Technical Skills
Strong understanding of messaging concepts: queues, topics, pub/sub, point-to-point, dead-letter queues, message persistence, delivery guarantees (at-least-once / at-most-once), replication, and failover
Proficiency in log analysis and diagnostic triage across TIBCO EMS logs, IBM MQ FDC files / error logs, and Kafka broker logs
Working knowledge of SSL/TLS certificate management
Position Overview
The Enterprise Messaging & Integration Support Engineer Sr Analyst (L3) is an intermediate-to-senior level position responsible for providing L3 support, platform administration, and operational stability of enterprise messaging infrastructure.
The incumbent will bring strong hands-on operational expertise across one or more of the following enterprise messaging technologies: TIBCO EMS / BusinessWorks, IBM MQ (MQ Series), and Apache Kafka / Confluent Platform. The overall objective is to ensure maximum platform availability, swift incident resolution, and adherence to operational quality standards across all messaging tiers.
Experience
Recommended Qualifications
8-10 years of relevant experience in a Production Support, Platform Operations, or Infrastructure Engineering role with a focus on enterprise messaging platforms
Hands-on operational experience with two or more of the following technologies:
TIBCO: TIBCO EMS (server administration, queue/topic management, failover, log analysis), TIBCO BusinessWorks (monitoring deployed processes, log triage - operational knowledge, not development)
IBM MQ: Queue Manager administration on distributed (Linux/Windows) and/or z/OS, channel configuration and troubleshooting, MQ cluster management, DLQ management, MQ security (CHLAUTH, OAM), MQ trace and FDC analysis
Apache Kafka / Confluent: Broker and Zookeeper / KRaft administration, topic/partition management, consumer group monitoring and lag remediation, MirrorMaker operations, Confluent Control Center, Schema Registry administration (operational), REST Proxy health management
Experience working in Financial Services or a large complex and/or global enterprise environment
Demonstrated experience in ITSM-based operational models - working with ServiceNow or equivalent for incident, problem, and change management
Experience participating in on-call and shift-based support models
Technical Skills
Strong understanding of messaging concepts: queues, topics, pub/sub, point-to-point, dead-letter queues, message persistence, delivery guarantees (at-least-once / at-most-once), replication, and failover
Proficiency in log analysis and diagnostic triage across TIBCO EMS logs, IBM MQ FDC files / error logs, and Kafka broker logs
Working knowledge of SSL/TLS certificate management
More about this job
Responsibilities
Provide L3 support and administer enterprise messaging platforms to maintain availability and operational stability. Diagnose and resolve incidents across messaging technologies while following operational quality standards and ITSM processes.
Requirements
Requires 8–10 years of relevant production support, platform operations, or infrastructure engineering experience, with hands-on operational experience in at least two listed messaging technologies. Candidates should have strong messaging fundamentals, log-analysis and troubleshooting skills, experience in complex enterprise environments, and familiarity with ITSM and on-call support.
Skills
- Enterprise Messaging
- TIBCO EMS
- TIBCO BusinessWorks
- IBM MQ
- Apache Kafka
- Confluent Platform
- Queue Manager Administration
- Messaging Platform Operations
- Incident Management
- Problem Management
- Change Management
- Log Analysis
- Troubleshooting
- On-Call Support
- ITSM
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Engineering
Keywords
- TIBCO EMS
- TIBCO BusinessWorks
- IBM MQ
- Apache Kafka
- Confluent Platform
- Zookeeper
- KRaft
- Confluent Control Center
- Schema Registry
- REST Proxy
- MirrorMaker
- Queue Manager
- Dead-Letter Queues
- Pub/Sub
- Message Persistence
- Delivery Guarantees
- Replication
- Failover
- SSL/TLS
- Log Analysis
- FDC Analysis
- ServiceNow
- ITSM
- Incident Management
- Problem Management
- Change Management
- Production Support
- Platform Operations
- Financial Services