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Added 17 mins ago
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Virtusa

Lead Software Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Requirements

IMS Production Support L3 Engineer

Location: PCS CA, Toronto

Years of Experience: 5-7 Years

Job Summary: The IMS Production Support L3 Engineer is responsible for ensuring the stability, availability, and performance of applications across AMS, Cloudera, and on-premises environments. This role involves proactive monitoring, incident resolution, automation, and continuous improvement of support processes for PDDF and OPRA applications.

Responsibilities

Production Monitoring & Support: Monitor PODR reports and extract schedulers to ensure timely execution of all daily processes. Track Kafka topics and validate system health using Cloudera Manager. Monitor application performance and availability (OPRA Lambdas, AWS services).
Application Maintenance & Deployment Support: Execute deployments, configuration changes, and performance tuning activities. Perform pre- and post-deployment validation checks during production releases.
Environment & Data Validation: Ensure all lower (non-production) environments are functioning properly. Validate ETL processes and data accuracy using SQL queries.
Automation & Continuous Improvement: Develop Python-based automation scripts to monitor production jobs, detect failures, and reduce manual effort.
Incident & Problem Management: Monitor and manage incidents across PODR, PDDF, and OPRA systems. Perform root cause analysis (RCA) and implement preventive actions.
Documentation & Process Compliance: Create and maintain SOPs, troubleshooting guides, and support documentation.

Mandatory Skills

6+ years of experience in Python, SQL, Java, Node.js, TypeScript
6+ years of experience with AWS, Cloudera, MySQL, Power BI, and ETL fundamentals
Ability to analyze logs and system alerts for initial issue assessment
Awareness of production support processes and incident management

Preferred Skills

Experience with monitoring tools such as Dynatrace, ELK, and AWS CloudWatch
Familiarity with Docker and Linux administration

Qualifications

Bachelor's degree in Computer Science or related field
Relevant certifications are a plus

Work Experience

5-7Years

Apply About employer

More about this job

Responsibilities

Monitor production applications, jobs, Kafka topics, and system health across AMS, Cloudera, and on-premises environments; support deployments, configuration changes, performance tuning, and data validation. Manage incidents and root cause analysis, develop Python automation to reduce manual work, and maintain support documentation and procedures.

Requirements

The posting requires 6+ years of experience with Python, SQL, Java, Node.js, TypeScript, AWS, Cloudera, MySQL, Power BI, and ETL fundamentals, alongside production support and incident management awareness. A bachelor's degree in Computer Science or a related field is listed, and experience with Dynatrace, ELK, AWS CloudWatch, Docker, and Linux is preferred.

Skills

Python
SQL
Java
Node.js
TypeScript
AWS
Cloudera
MySQL
Power BI
ETL
Production Support
Incident Management
Root Cause Analysis
Kafka
Linux
Docker

Visa sponsorship

Not detected in the job text

Keywords

Python
SQL
Java
Node.js
TypeScript
AWS
Cloudera
MySQL
Power BI
ETL
Kafka
Dynatrace
ELK
AWS CloudWatch
Docker
Linux
Production Support
Incident Management
Root Cause Analysis
Application Monitoring
Deployment Support
Performance Tuning
Data Validation
Automation
PODR
PDDF
OPRA
AMS
SOPs

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