Jobs in Canada

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Added 9 mins ago
AA
Principal Product Manager
Asensean Advisory
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
We are seeking a Principal Product Manager to lead product strategy and execution across multiple products and initiatives. You will own customer problems and product outcomes from…
Added 24 mins ago
CL
Senior Beauty Sales Consultant
Chatters Limited Partnership
Chilliwack, BC
- Full-time
Lead by example by delivering personalized beauty consultations and expert product recommendations.
Added 25 mins ago
AH
Administrative Support III
Alberta Health Services
Lethbridge, AB
- Part-time
…information services for the hospital. Reporting to the Team Lead (RSPI) and Supervisor, RSPI Southwest Zone, this role is responsible for operating the hospital switchboard and providing…
Added 25 mins ago
AH
Administrative Support V
Alberta Health Services
Red Deer, AB
- Temporary
…scheduling tasks of employees and managers. As the Scheduler Team Lead (STL) you will provide critical expertise in the daily operations of the staffing office by providing direction to…
Added 25 mins ago
AH
Administrative Support V
Alberta Health Services
Red Deer, AB
- Temporary
…scheduling tasks of employees and managers. As the Scheduler Team Lead (STL) you will provide critical expertise in the daily operations of the staffing office by providing direction to…
Added 25 mins ago
AH
Service Worker I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…quickly learn to navigate the site layout to ensure timely service. Strong customer service and communication skills are essential, as Porters interact daily with patients, families, and…
Added 25 mins ago
GE
Stage Bar Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Confirm with the Line Lead or designated kitchen employee that the order is complete before leaving the service window.
Added 25 mins ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Confirm with the Line Lead or designated kitchen employee that the order is complete before leaving the service window.
Added 25 mins ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Confirm with the Line Lead or designated kitchen employee that the order is complete before leaving the service window.
Added 25 mins ago
TP
Supervisor, Microbiology
Teva Pharmaceuticals
Toronto, ON
- Full-time
We are seeking an experienced Microbiology Supervisor to lead our Quality Control Microbiology Laboratory. In this role, you will oversee microbiological testing activities in support of…
Added 25 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Restaurant” as an Indigenous experience for our customers through a ‘customer comes first’ attitude by providing hands-on, timely quality service, exceptional value, and a superior…
Added 25 mins ago
GE
Executive Housekeeper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Customer service experience and well-developed leadership skills.
Added 39 mins ago
FR
Customer Success Manager
Fiat Republic
ON · Toronto, Ontario
- Full-time
We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our…
Added 1 hour ago
Technical Solutions Development Manager, Workspace, Google Cloud
Google
Waterloo, ON
As a Workspace Delivery Manager, you will serve as the primary customer interface for Google Workspace implementations, overseeing deployment strategy, optimization, and service delivery…
Added 1 hour ago
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Department Manager, Administration
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
…successful day-to-day operation of Financial Services, Front End, Customer Service and Post Office if applicable. This includes implementation of company standards, the management of…
Added 1 hour ago
FR
Customer Success Manager
Fiat Republic
ON · Ontario, Canada
- Full-time
We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our…
Added 1 hour ago
Ready-Mix Supervisor
Amrize
Regina, SK
…employees in all aspects of their roles enhancing seamless customer service for the designated area. The Ready-Mix Supervisor will take responsibility for employee education, performance,…
Added 1 hour ago
L
Client Operations Specialist
Leads.io
Remote, Canada
- $50,000 to $57,500 CAD / year
- Full-time
- Remote
🍀 Grow smart – Our vision is to be the world leader in lead generation. We are committed to continuously growing our business while growing as individuals.
Added 1 hour ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 2 hours ago
Account Manager - Calgary (Guardteck)
Kandor
Calgary, AB
This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering…
Added 2 hours ago
Senior Account Manager-Metro Vancouver (Guardteck)
Kandor
Burnaby, BC
Guardteck is seeking a Senior Account Manager to lead and develop our account management team in Burnaby, BC. This is a senior, client-facing operations role responsible for leading account…
Added 2 hours ago
L
Acting Retail Store Manager
Lovisa
Winnipeg, MB
- Full-time
We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.
Added 2 hours ago
L
Retail Assistant Store Manager
Lovisa
Winnipeg, MB
- Full-time
…styles being delivered to stores each week. We give exceptional customer service and apply our core belief, “It’s about the customer, always” in everything we…
Added 2 hours ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 2 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.

Virtusa

Lead Software Engineer

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Requirements

Support Lead (Onshore)

Location: PCS CA~TORONTO

Years of Experience: 10-15 Years

Job Summary: We are seeking an experienced Support Lead to oversee and manage 24/7 production support operations for critical digital assets, tokenized deposits, stablecoin processing, and blockchain-enabled payment infrastructure. The ideal candidate will be responsible for ensuring high availability, DLT node health, rapid incident resolution, and strict SLA adherence across multi-tiered financial and tokenization platforms.

Responsibilities

Lead day-to-day production support operations, incident management, and problem management processes for tokenized deposit and payment platforms.
Serve as the primary point of escalation for high-priority production incidents (P1/P2) involving token issuance, wallet custody integrations, or smart contract workflows.
Oversee SLA compliance, transaction failure tracking, root cause analysis (RCA), and remediation for tokenized asset platforms.
Manage shift handovers, on-call support rotas, and cross-location support coordination between onshore and offshore teams for high-availability payment networks.

Mandatory Skills

7+ years of experience in production/application support within Banking, Digital Payments, or Financial Technology domains.
Hands-on background or strong working knowledge of tokenized deposits, digital asset operating models, stablecoins, or DLT/blockchain platforms.
Proficiency with SQL, Unix/Linux shell scripting, and enterprise APM/logging tools (e.g., Splunk, AppDynamics, Dynatrace, Datadog).
Strong ITIL process mastery (Incident, Problem, Change, and Service Request Management).

Preferred Skills

Familiarity with digital wallet architectures, custody solutions, and cross-border payment messaging (e.g., ISO 20022, SWIFT).
Understanding of cloud-hosted infrastructure (AWS/Azure) and containerized service monitoring (Docker/Kubernetes).
Excellent crisis management, stakeholder communication, and cross-functional leadership skills.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
ITIL Foundation or blockchain/fintech certifications are a plus.

Work Experience

10-15Years

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More about this job

Responsibilities

Lead 24/7 production support, incident and problem management for tokenized deposit, digital asset, and payment platforms, including escalation of critical incidents and oversight of SLA compliance. Coordinate on-call rotations and shift handovers across onshore and offshore teams, and drive transaction failure tracking, root cause analysis, and remediation.

Requirements

Requires at least 7 years of production or application support experience in banking, digital payments, or financial technology, with 10–15 years of overall experience specified. Candidates should have knowledge of tokenized deposits, stablecoins, or blockchain platforms; proficiency in SQL, Unix/Linux scripting, monitoring tools, and ITIL processes; and a bachelor's degree in a related field.

Skills

Production Support
Incident Management
Problem Management
Tokenized Deposits
Digital Payments
Stablecoins
Blockchain
Distributed Ledger Technology
SQL
Unix/Linux Shell Scripting
Splunk
AppDynamics
Dynatrace
Datadog
ITIL
Root Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Production Support
24/7 Operations
Incident Management
Problem Management
Change Management
Service Request Management
ITIL
Tokenized Deposits
Digital Assets
Stablecoins
Blockchain
Distributed Ledger Technology
Digital Payments
Payment Infrastructure
Token Issuance
Wallet Custody
Smart Contracts
SQL
Unix/Linux
Shell Scripting
Splunk
AppDynamics
Dynatrace
Datadog
Root Cause Analysis
SLA Compliance
ISO 20022
SWIFT
AWS
Azure

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