Lead Software Engineer
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Support Lead (Onshore)
Location: PCS CA~TORONTO
Years of Experience: 10-15 Years
Job Summary: We are seeking an experienced Support Lead to oversee and manage 24/7 production support operations for critical digital assets, tokenized deposits, stablecoin processing, and blockchain-enabled payment infrastructure. The ideal candidate will be responsible for ensuring high availability, DLT node health, rapid incident resolution, and strict SLA adherence across multi-tiered financial and tokenization platforms.
Responsibilities
- Lead day-to-day production support operations, incident management, and problem management processes for tokenized deposit and payment platforms.
- Serve as the primary point of escalation for high-priority production incidents (P1/P2) involving token issuance, wallet custody integrations, or smart contract workflows.
- Oversee SLA compliance, transaction failure tracking, root cause analysis (RCA), and remediation for tokenized asset platforms.
- Manage shift handovers, on-call support rotas, and cross-location support coordination between onshore and offshore teams for high-availability payment networks.
- 7+ years of experience in production/application support within Banking, Digital Payments, or Financial Technology domains.
- Hands-on background or strong working knowledge of tokenized deposits, digital asset operating models, stablecoins, or DLT/blockchain platforms.
- Proficiency with SQL, Unix/Linux shell scripting, and enterprise APM/logging tools (e.g., Splunk, AppDynamics, Dynatrace, Datadog).
- Strong ITIL process mastery (Incident, Problem, Change, and Service Request Management).
- Familiarity with digital wallet architectures, custody solutions, and cross-border payment messaging (e.g., ISO 20022, SWIFT).
- Understanding of cloud-hosted infrastructure (AWS/Azure) and containerized service monitoring (Docker/Kubernetes).
- Excellent crisis management, stakeholder communication, and cross-functional leadership skills.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- ITIL Foundation or blockchain/fintech certifications are a plus.
10-15Years
More about this job
Responsibilities
Lead 24/7 production support, incident and problem management for tokenized deposit, digital asset, and payment platforms, including escalation of critical incidents and oversight of SLA compliance. Coordinate on-call rotations and shift handovers across onshore and offshore teams, and drive transaction failure tracking, root cause analysis, and remediation.
Requirements
Requires at least 7 years of production or application support experience in banking, digital payments, or financial technology, with 10–15 years of overall experience specified. Candidates should have knowledge of tokenized deposits, stablecoins, or blockchain platforms; proficiency in SQL, Unix/Linux scripting, monitoring tools, and ITIL processes; and a bachelor's degree in a related field.
Skills
- Production Support
- Incident Management
- Problem Management
- Tokenized Deposits
- Digital Payments
- Stablecoins
- Blockchain
- Distributed Ledger Technology
- SQL
- Unix/Linux Shell Scripting
- Splunk
- AppDynamics
- Dynatrace
- Datadog
- ITIL
- Root Cause Analysis
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Management & Leadership
- Finance & Accounting
Keywords
- Production Support
- 24/7 Operations
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- ITIL
- Tokenized Deposits
- Digital Assets
- Stablecoins
- Blockchain
- Distributed Ledger Technology
- Digital Payments
- Payment Infrastructure
- Token Issuance
- Wallet Custody
- Smart Contracts
- SQL
- Unix/Linux
- Shell Scripting
- Splunk
- AppDynamics
- Dynatrace
- Datadog
- Root Cause Analysis
- SLA Compliance
- ISO 20022
- SWIFT
- AWS
- Azure